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From Carahsoft & Our Partners
RESTON, Va. — April 29, 2025 — Carahsoft Technology Corp., the Trusted Government IT Solutions Provider®, today announced today announced its Customer Experience (CX) and Engagement highlights for 2024 and its leading events for 2025, highlighting significant advances in Public Sector digital services.
Throughout 2024, Carahsoft’s CX team strengthened support for High Impact Service Provider (HISP) agencies through strategic partnerships with industry leaders including Adobe, Salesforce, ServiceNow, Granicus, Qualtrics, Zoom, New Relic, DocuSign, Hootsuite, Okta, Genesys, LinkedIn and more. These digital transformation initiatives increased customer service efficiency and enhanced delivery while maintaining alignment with maintaining alignment with federal government CX mission.
Key accomplishments in 2024 included launching a multi-asset digital microsite, providing easy access to key insights and resources for potential customers, publishing a State and Local Government (SLG) eBook designed to help agencies customer-first strategies and producing the HISP Agency Series which featured expert perspectives to guide organizations in improving service delivery and engagement. The team also hosted the 14th Annual Customer Experience and Engagement Summit, where than 300 representatives from Government and industry participated. Building on this momentum in 2025, Carahsoft continues to connect Government agencies with modern technology solutions and resources to increase efficiency and enhance CX in the Public Sector.
“Our CX portfolio encompasses a wide range of providers and solutions. These offerings educate and empower agencies with robust tools to modernize citizen services, provide readily available information and build trust with constituents,” said Tiffany Goddard, Program Executive for Customer Experience & Engagement Solutions at Carahsoft. “Through our reseller network, we remain dedicated to advancing Government CX capabilities and fostering community engagement. Our comprehensive event schedule demonstrates our ongoing commitment to bolstering digital transformation and service excellence across the Public Sector.”
Mark Your Calendars: Top Customer Experience and Engagement Events of 2025:
For more insights on Carahsoft's CX initiatives and upcoming events read our latest blog post: "The Top 10 Customer Experience and Engagement Events for Government in 2025" or contact CX@carahsoft.com For more information on Carahsoft and its industry leading CX technology partners, visit Customer Experience and Engagement solutions portfolio and CX events page.
About Carahsoft
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Customer Experience and Engagement, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit us at www.carahsoft.com.
Contact
Mary Lange
(703) 230-7434
PR@carahsoft.com
View source version on Globe Newswire