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Overview

Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry's #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

Contracts

Federal

GSA Schedule 70

GS-35F-0119Y
Dec 20, 2011- Dec 19, 2021

SEWP V

NNG15SC03B/NNG15SC27B
May 01, 2015- Apr 30, 2025

State and Local

CMAS

3-12-70-2247E
Aug 28, 2012- Mar 31, 2022

City of Seattle Contract

0000003265
Jul 11, 2014- Dec 19, 2021

Department of General Services PA - Symantec

4400004253
May 01, 2009- Dec 19, 2021

NASPO ValuePoint

AR2472
Oct 14, 2016- Sep 15, 2026

National Cooperative Purchasing Alliance (NCPA)

NCPA 01-86
Apr 11, 2016- Nov 30, 2021

State of Indiana Contract

0000000000000000000021430
Aug 01, 2017- Jul 31, 2021

State of Missouri Cloud Solutions Contract- NASPO

CT170457009
Apr 21, 2018- Sep 10, 2026

State of New Mexico Contract

80-000-18-00002
Aug 01, 2017- Aug 01, 2021

Texas DIR-TSO-4288

DIR-TSO-4288
Feb 22, 2019- Feb 21, 2021
*Additional Option Years Available

Education

Massachusetts Higher Education Consortium (MHEC)

MC15-04
Aug 10, 2019- Jun 30, 2022

The Quilt

MSA - 05012019F
Apr 01, 2016- Apr 30, 2022

VASCUPP

UVA1482501
May 02, 2014- Dec 19, 2021

Platforms

Turn customer experience into a strategic differentiator


Businesses worldwide count on Genesys to deliver the customer engagement, employee engagement, and business optimization capabilities that drive lasting relationships and impressive business results. Exceed your business goals and customer expectations with the Genesys Customer Experience Platform. Genesys gives you the tools to manage customer journeys across one or more channels.

  • Genesys Cloud

    The Genesys Cloud Platform is a unified, all-in-one customer engagement and employee-management software solution that’s easy to use, quick to deploy, and built for rapid innovation. The platform offers fast internal adoption for small- to mid-market organizations. To learn more visit: https://www.genesys.com/en-gb/platform/purecloud

  • PureConnect

    PureConnect is the omnichannel contact center solution for mid-market to large organizations. You connect with customers over phone, chat, text, or social media – all within a single, powerful application. PureConnect can be customized to meet your specific needs and unlock additional features with subscription licenses. To learn more visit: https://www.genesys.com/en-gb/platform/pureconnect

  • Genesys Engage

    The Genesys Engage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation. With robust, user-friendly tools at their fingertips, your teams are empowered to exceed customers’ rising expectations for personalized, seamless interactions. The Genesys Engage platform delivers operational efficiencies and a superior customer experience. To learn more, visit: https://www.genesys.com/en-gb/platform/pureengage

Events

Archived Events

News

Latest News

The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from Genesys® with ease to deliver better, faster service to ...
READ MORE >

Resources

Resources

For many government agencies, 2019 has been a mix of experimentation and measured progress toward meeting clearly defined goals. On the cybersecurity front, there’s a realization that business as usual is no match for the rise of ransomware attacks. Add to that the ongoing challenge of workfo...

Solutions Brief

How to start replacing an outmoded legacy system with a platform that supports outstanding customer service

GovLoop and Genesys partnered to survey government employees to find out their views about customer service and employee engagement. GovLoop also interviewed Jodi M. Thompson, Senior Principal Business Consultant for Strategic Business Consulting, and Stefan Captijn, Senior Director of Product Marke...

To address the gap in service delivery and bridge the disconnect between government and citizens, more agencies need to adopt better technologies and consistent practices. This will help empower employees so they can deliver better and more consistent services to their citizens.
Check out this fu...

GovLoop partnered with Genesys, a leader in citizen experience platforms, for this research brief. In the following pages, we analyze the survey results of 217 public-sector employees who were asked about their perceptions of and experiences with artificial intelligence, automation and chatbots

A recent survey from Genesys and GovLoop of U.S. government agency employees finds that 65% reported customer experience (CX) as a priority at their agency. And nearly 92 percent also claim cloud technology strategies are significant component to improve their customer experience. Yet, only 27% said...

Video

The next stage for these agencies is to shift AI and chatbots from buzzwords to deployable technologies. And government agencies must combine intelligent automation and human employees to optimize the citizen experience.

AI and chat bots have the power to transform the way government agencies interact with their citizens and employees. View the Genesys webinar hosted by Tara Griffin, Senior Manager, Strategic Solutions, Genesys as she shares:How AI and chat bots can both transform the citizen experience, while reduc...

Webinar

How can moving to the cloud support government’s effort to improve the customer experience (CX)?92% of government agency members reported that moving to the cloud could have a significant impact on their CX, according to a survey conducted by Genesys and GovLoop.This on-demand training shares:How ...

During this OnDemand fireside chat, government and industry experts share how to enhance communication and improve citizen trust. Specifically, you’ll explore:How a secure cloud solution can make a positive impact on citizen trust in government.The biggest barriers facing agencies looking to deliv...