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Innovation in Government
Delivering outstanding resident experiences is easier said than done. Jill Leyden, Qualtrics government industry advisor, discusses technologies, strategies and key tenets for raising the bar on the resident experience in state and local government.
According to Stephanie Thum, Chief Adviser for Federal Customer Experience at Qualtrics, the government’s focus on customer experience is rooted in an ever-evolving need to adapt to new expectations.
Carmen Krueger, Senior Vice President for North American Enterprise Sales at Qualtrics, explains how improving customer satisfaction and mission outcomes starts by focusing on the employee experience.