Embracing the Experience Economy
According to Stephanie Thum, Chief Adviser for Federal Customer Experience at Qualtrics, the government’s focus on customer experience is rooted in an ever-evolving need to adapt to new expectations.
» Innovation in Government
According to Stephanie Thum, Chief Adviser for Federal Customer Experience at Qualtrics, the government’s focus on customer experience is rooted in an ever-evolving need to adapt to new expectations.