Unlock the value of government content
State and local governments are under increasing pressure to deliver secure, compliant digital services for citizens. Legacy systems are costly and lack the flexibility needed for modern, collaborative experiences. Agencies require tools that support digital engagement while streamlining operations.
Box’s Intelligent Content Management platform offers a secure, AI-powered solution that centralizes content, strengthens compliance, and boosts efficiency through automated workflows. More than 10,000 government agencies trust Box as a public-sector AI platform, supporting use cases from field operations to social services, public health, and public safety.
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Transform government services with flexible AI
Provide citizens with the intuitive digital experiences they expect using a flexible, scalable AI platform built for managing content of every type— documents, video, images, audio, and more. Box integrates seamlessly with the tools your agency already uses, making it easier to collaborate and streamline content-driven workflows like permitting, secure case management, claims, and complaints. With AI agents enabling smarter work, agencies can increase efficiency, enhance security, and get more value from every taxpayer dollar.
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Accelerate workflows with AI
Reduce time spent on manual work and focus more on serving your community. Box combines AI and automation to simplify content creation, review, and approval processes. Builtin forms, document generation, and intuitive no-code dashboards help agencies move work forward faster. With seamless integrations across tools like Microsoft 365, Salesforce, and ServiceNow, information stays connected. Agencies can also extract key data from forms, tax records, and public requests to deliver quicker, more accurate outcomes.
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Consolidate tools. Cut costs. Stay secure.
Reduce IT complexity and overhead by replacing fragmented point solutions and outdated systems. Bring esignatures, forms, ECM, and document generation together on a single platform, with unlimited storage to support high content volumes in a FedRAMP High–authorized environment. Built-in AI enables unlimited end-user queries using leading models of your choice. With integrations across 1,500+ tools— including Salesforce and ServiceNow— and a robust developer platform, agencies can lower development costs and simplify end-to-end IT management.
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Enable self-service citizen engagement
Deliver consistent, high-quality digital experiences on any device with secure, customizable portals built for citizen interaction. Intuitive, centralized hubs let residents submit forms, upload documents, and track the status of requests such as permits, licenses, or benefits at any time. Behind the scenes, agency teams can efficiently review, manage, and act on submissions within a single, secure, and well-organized environment.
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Streamline approvals with secure esignatures
Manage permits, contracts, and applications directly within Box— quickly and securely. Send, sign, and organize documents in just a few clicks with unlimited e-signatures and built-in compliance. AI-powered summaries help teams review signed documents faster and keep work moving. With seamless integrations into your existing systems, agencies can maintain strong security while delivering faster, more efficient services to citizens.
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Strengthen security and regulatory compliance
Modernize your agency with an AIdriven platform designed to keep content safe and compliant. Box helps agencies meet rigorous standards, including GovRAMP, FedRAMP High, HIPAA, PII, IRS-1075, CJIS, and more. It also identifies and mitigates threats both inside and outside your network, enabling quick recovery from potential incidents while safeguarding your most sensitive citizen data.
Case management
Simplify claims intake, processing, and archiving with AI-powered case management—all from a single platform. Automatically capture key data and tag documents with metadata, making it faster and easier to manage files and close cases efficiently.
Field operations
Provide field staff with secure, instant access to essential content. Capture, upload, and share documents from mobile devices, while AI extracts key data and organizes it for faster processing—accelerating inspections, reporting, and service delivery.
Interagency collaboration
Support employees in completing tasks seamlessly—whether on-site or remote—while keeping sensitive data protected and meeting compliance requirements.
Citizen engagement
Create custom portals that let citizens submit forms, upload documents, and track requests. AI helps agencies quickly analyze, route, and process submissions, enabling faster, more personalized services.
Records management
Remain audit-ready with AI-powered metadata extraction and advanced search capabilities. Automatically classify, tag, and organize content for easy retrieval, while automated retention policies and immutable archives help ensure compliance with government regulations.
Employee onboarding
Provide a seamless onboarding experience that helps new hires get up to speed quickly. Centralize documents, safeguard PII with built-in DLP, and connect with HR systems, while AI automates approvals, extracts key information, and ensures compliance.
AI-enabled citizen and employee engagement
Public Safety
Upgrade public safety workflows with faster evidence capture and AIpowered insights, supporting more efficient investigations and discovery while maintaining chain of custody and regulatory compliance.
Finance and operations
Simplify finance and operational processes using AI-powered document management, automated data extraction, and workflow automation. Use e-signatures for faster approvals while maintaining secure, compliant record storage.
Health and human services
Leverage AI to automate data extraction, speed up benefit approvals, and support smarter decisions across digital case files. Enhance care coordination with HIPAA-compliant sharing and secure mobile access for child and family services.
Outdoor and recreation
Improve park maintenance and management using AI and streamlined field workflows for permits, surveys, and reporting. Boost planning, optimize resource use, increase transparency, and support more effective community program delivery.
Citizen services
Create secure, citizen-friendly portals to streamline permitting, zoning, taxes, and field operations. AI helps accelerate approvals and enhances efficiency for both staff and residents.
Public works
Use AI-driven workflows to simplify permits, licenses, contracts, and approvals for transportation initiatives. Centralized access and collaboration help minimize delays and increase transparency.
Resources
Unlock the value of your agency data
Centralize content, enhance security and compliance and drive efficiency to create a more connected, effective government with Intelligent Content Management.
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Increase cost savings and efficiency with Intelligent Content Management
Break down data silos, automate workflows, and unlock cost savings while meeting the highest security standard, all with one powerful, GovRAMP and FedRAMP High authorized platform.
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Citizen Services Datasheet
This datasheet describes how Box’s AI-driven Intelligent Content Management platform helps government agencies modernize citizen services by securely managing large volumes of sensitive, unstructured data. It highlights use cases such as tax administration, licensing and permitting, workforce management, and citizen portals, emphasizing streamlined workflows, improved cross-agency collaboration, and enhanced digital engagement. Overall, Box is positioned as a secure, cloud-native solution that uses AI to automate processes, strengthen compliance, and deliver faster, more efficient, and citizen-centric government services.
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Transform Public Safety with Intelligent Content Management
This datasheet explains how Box’s AI-powered Intelligent Content Management platform helps public safety agencies securely manage, analyze, and collaborate on large volumes of sensitive, unstructured data such as evidence files, case records, and videos. It highlights use cases across courts, law enforcement, and defense services, emphasizing streamlined workflows, improved collaboration, and strong security and compliance with government standards. Overall, Box is presented as a unified, cloud-native platform that modernizes public safety operations by accelerating casework, strengthening governance, and reducing operational complexity through AI-driven capabilities.
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