Overview

As the tide of partisanship rises, public servants need faster, more frequent insights into the experiences citizens and employees are having in each function of government. When these experience insights are properly used, they drive citizen engagement & satisfaction, reduce waste & risk, and improve government service levels.

Qualtrics provides solutions that make it easy to capture experience data, so you can quickly make evidence-based decisions about mission critical programs and services. Consistently collecting, reporting, and acting on metrics will demonstrate where you are improving, and have positive, lasting effects for your agency and programs.

Products

Qualtrics Research Core™

Our core survey platform can be used for hundreds of different research initiatives across nearly every functional department of an organization. Enterprises, government agencies, and DIY researchers all rely on the Qualtrics Research Core(tm) to be more competitive, efficient, profitable, and ultimately-to be right. The Research Core makes it easy for anyone in an organization - from the intern to the CMO - to design professional surveys, collect rich data, and analyze the customer, market, and employee insights they need to make the right decisions. To learn more, visit https://www.qualtrics.com/research-core.

Customer Experience™

Build greater bonds of trust by asking about your customer and citizen experiences in the moments that matter, and taking action to improve the experience. To learn more, visit https://www.qualtrics.com/customer-experience.

  1. Omni channel measurement
  2. In-app and website feedback
  3. CX reporting, analytics & dashboards
  4. Follow-up & case management
  5. Operational integration

Employee Experience™

Measure sentiment across the entire employee lifecycle, prioritize key employee experience drivers, increase retention, decrease attrition, engage employees, and be the best place to work. To learn more, visit https://www.qualtrics.com/employee-experience.

  1. Employee engagement
  2. 360 employee feedback
  3. Training surveys
  4. Exit interviews
  5. Pre-hire & onboarding

Product Experience™

Uncover unfulfilled policy expectations, measure public trust, conduct traditional research, and properly prioritize rule-making & policy changes. Evidence based decisions about which programs will successfully and positively impact citizens is key to achieving an effective outcome-based government. To learn more, visit https://www.qualtrics.com/product-experience.

  1. Policy testing
  2. Trust research
  3. Citizen experience
  4. Market analysis
  5. Conjoint analysis

Brand (Agency) Experience™

Benchmark and track agency awareness, improve perception of services, improve communications, and optimize mission achievement. To learn more, visit https://www.qualtrics.com/brand-experience.

  1. Mission awareness
  2. Agency's Brand equity
  3. Message and copy testing
  4. Brand strategy research
  5. Segmentation & positioning

21 Century IDEA

The 21st Century Integrated Digital Experience Act is here.

Is your agency prepared?


On Thursday, December 20, the President signed the 21st Century Integrated Digital Experience Act (21st Century IDEA) into law – a bill that will transform the federal government’s digital service delivery, through website modernization, improved accessibility, and adoption of digital forms and signatures, and ultimately prioritize the citizen experience.

21st Century IDEA requirements include:

  • Establishing consistent and secure websites that are 508 compliant and accessible across devices
  • Offering mobile-friendly, digital options for all paper-based forms
  • Adopting the use of electronic signatures
  • Prioritizing the customer experience journey with a focus on personalization of content
  • Modernizing internal digital services for government employees

Qualtrics solutions aid government organizations in meeting the 21st Century IDEA requirements.

  • Digital Customer Experience (CX)
    Improve your visitor experience and site/app usability by receiving insights for every channel and touchpoint on a single platform.
  • Customer Experience Management
    Engage with your customers on their terms via their preferred platform (web, SMS, email, etc.) and collect data to identify their issues in real-time.
  • Brand (Agency) Experience
    Benchmark and track agency awareness, improve perception of services, improve communications, and optimize mission achievement.
  • Qualtrics iQ
    Gain access to a live, organized chronicle that captures the emotions, sentiments, and preferences of an audience. It enables agencies to interact with people at the right moment, with the right message, via the best channels.

Read more!

Blogs

Blogs by Qualtrics
Nov 14, 2019
We’re now right in the middle of the holiday shopping season. It’s the busiest time of year for customers with long gift lists for friends and family, parties to arrange, homes to decorate, and journeys home to plan. It’s easy for things to become so fran…
Nov 13, 2019
At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. This is Mark’s “Why Qualtrics” story about driving growth and improvement in his career. I love driving improvement, which fo…
Nov 12, 2019
At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. This is Jessica’s “Why Qualtrics” story about how a Sales Career at Qualtrics has helped her continue to deliver on a life of…
Nov 12, 2019
The holidays are undoubtedly retail’s busiest time as everyone scrambles to give Santa a run for his money. But this also means that competition for consumer cash is fierce. Research from advertising company Epsilon found that 80% of consumers are more li…
Nov 11, 2019
Taking on the management of two careers simultaneously can present a unique set of challenges. From prioritising your development and charting your desired career path, to finding a sense of work-life integration and personal success every career pulls on…
Nov 11, 2019
The process of discovering and pursuing the next steps in your career presents a variety of challenges. When you add to those challenges the need to translate your working experience in the military to civilian equivalents, or not having interviewed for a…
Nov 11, 2019
Leadership skills come in many forms. From careers with direct reports to role-modeling as an individual contributor, the pathway to leadership in a company doesn’t follow a straight line. Although there are challenges to transitioning to a civilian role,…
Nov 8, 2019
Experience Management (XM) is transformational when it becomes part of the day-to-day operations of your business, embedded at every level of the organization. We’re seeing firsthand just how powerful it is, as breakthrough brands like American Express, B…
Nov 8, 2019
Do you want to find out how your industry ranks for customer experience (CX)? Or perhaps you want to know what the average CX rating is for companies like your own to help benchmark your own performance? To help your business understand how it ranks in CX…

Contracts

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021

GSA Schedule 738X

Human Resources (HR), Equal Employment Opportunity (EEO) & Human Resources Line of Business (HR LOB) solutions. This schedule provides a source for complete worldwide services in various areas of HR, EEO and HR LOB services. GSA Schedule No. GS-02F-0263P Term: September 10, 2004 - September 21, 2019


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: December 19, 2021

CMAS

Contract # CMAS 3-12-70-2247E Term: through March 31, 2022

Maryland Master Contract (COTS)

Project No.: 060B249002, Term: September 30, 2027

NASPO ValuePoint

Term: through September 15, 2026

National Cooperative Purchasing Alliance (NCPA)

Term: through November 30, 2021

Pennsylvania Office of Administration

Contract Number: 4400004252, Contract Expiration: December 19, 2021

State of Indiana Contract

Contract Number: 0000000000000000000021430 Term: August 1, 2017 – July 31, 2021

State of New Mexico Contract

Contract Number: 80-000-18-00002 Contract Period: August 1, 2017 – August 1, 2021

Texas DIR-TSO-3926

Expiration Term: June 28, 2022 (with 3 option years)

Texas DIR-TSO-4288

Texas DIR Contract: DIR-TSO-4288 Contract Period: Through February 21, 2021 (with 2 option years)

VASCUPP

Contract Number: UVA1482501 Term: May 2, 2014– December 19, 2021


Events

News

Latest News

Carahsoft Technology Corp., the trusted government IT solutions provider, is proud to host the seventh annual Citizen Engagement Seminar. This one-day event will discuss how agencies are utilizing ...
READ MORE >
Carahsoft Technology Corp., the trusted government IT solutions provider, today announced it has partnered with Qualtrics, the world’s leading experience management platform.
READ MORE >
Qualtrics, the world's leading insight platform, today announced that it has been selected as a provider for a new customer insights system by the United States General Services Administration (GSA). ...
READ MORE >

Resources

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Datasheet

Check out this infographic to learn more about how government agencies can close the employee experience gap and restore confidence in employee feedback.

Resources

Why do more than 60 federal agencies trust Qualtrics XM to provide powerful insights that drive mission achievement? Our enterprise-ready experience management software provides unparalleled security, reliability, and compliance when gathering customer feedback, as directed by OMB in section 280 of ...

Take a look at what's behind the millennials' quick departures from federal government jobs and identify ways that managers can stem the tide.

Creating great experiences for customers is a common organizational struggle, particularly in the Federal Government. Learn how GE leveraged its existing Salesforce investment with the Qualtrics platform, to better engage stakeholders and customers to determine key drivers of satisfaction.Start time...

As the tide of partisanship rises, public servants need faster, more frequent insights into the experiences citizens and employees are having in each function of government. Qualtrics provides the only FedRAMP authorized solution for experience data, so you can quickly make evidence-based decisions ...

Creating great experiences for customers is a common organizational struggle, particularly in the Federal Government. Learn how GE leveraged its existing Salesforce investment with the Qualtrics platform, to better engage stakeholders and customers to determine key drivers of satisfaction.Start time...

Creating great experiences for customers is a common organizational struggle, particularly in the Federal Government. Learn how GE leveraged its existing Salesforce investment with the Qualtrics platform, to better engage stakeholders and customers to determine key drivers of satisfaction.Start time...

Qualtrics is the most trusted enterprise research platform in the world with more than 8,500 brands, 60 federal agencies, and 99 of the top 100 business schools using Qualtrics to make their most critical decisions. Check out this brief overview to learn how Qualtrics makes sophisticated research si...

ExpertReview, powered by iQ is like having a Ph.D research methodologist on-staff to personally review every research question and project. It automatically scores your research project and lets you know if you're at risk of poor response rates or low data quality and offers professional recommendat...

For Provo City officials, improving the quality of life for residents has always been a major success indicator. Unfortunately, getting the feedback they needed from citizens in time to make the right decisions wasn't always possible. Provo City wanted to have more representative data without having...