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Overview

As the tide of partisanship rises, public servants need faster, more frequent insights into the experiences citizens and employees are having in each function of government. When these experience insights are properly used, they drive citizen engagement & satisfaction, reduce waste & risk, and improve government service levels.

Qualtrics provides solutions that make it easy to capture experience data, so you can quickly make evidence-based decisions about mission critical programs and services. Consistently collecting, reporting, and acting on metrics will demonstrate where you are improving, and have positive, lasting effects for your agency and programs.

Products

Qualtrics Research Core™

Our core survey platform can be used for hundreds of different research initiatives across nearly every functional department of an organization. Enterprises, government agencies, and DIY researchers all rely on the Qualtrics Research Core(tm) to be more competitive, efficient, profitable, and ultimately-to be right. The Research Core makes it easy for anyone in an organization - from the intern to the CMO - to design professional surveys, collect rich data, and analyze the customer, market, and employee insights they need to make the right decisions. To learn more, visit https://www.qualtrics.com/research-core.

Customer Experience™

Build greater bonds of trust by asking about your customer and citizen experiences in the moments that matter, and taking action to improve the experience. To learn more, visit https://www.qualtrics.com/customer-experience.

  1. Omni channel measurement
  2. In-app and website feedback
  3. CX reporting, analytics & dashboards
  4. Follow-up & case management
  5. Operational integration

Employee Experience™

Measure sentiment across the entire employee lifecycle, prioritize key employee experience drivers, increase retention, decrease attrition, engage employees, and be the best place to work. To learn more, visit https://www.qualtrics.com/employee-experience.

  1. Employee engagement
  2. 360 employee feedback
  3. Training surveys
  4. Exit interviews
  5. Pre-hire & onboarding

Product Experience™

Uncover unfulfilled policy expectations, measure public trust, conduct traditional research, and properly prioritize rule-making & policy changes. Evidence based decisions about which programs will successfully and positively impact citizens is key to achieving an effective outcome-based government. To learn more, visit https://www.qualtrics.com/product-experience.

  1. Policy testing
  2. Trust research
  3. Citizen experience
  4. Market analysis
  5. Conjoint analysis

Brand (Agency) Experience™

Benchmark and track agency awareness, improve perception of services, improve communications, and optimize mission achievement. To learn more, visit https://www.qualtrics.com/brand-experience.

  1. Mission awareness
  2. Agency's Brand equity
  3. Message and copy testing
  4. Brand strategy research
  5. Segmentation & positioning

21 Century IDEA

The 21st Century Integrated Digital Experience Act is here.

Is your agency prepared?


On Thursday, December 20, the President signed the 21st Century Integrated Digital Experience Act (21st Century IDEA) into law – a bill that will transform the federal government’s digital service delivery, through website modernization, improved accessibility, and adoption of digital forms and signatures, and ultimately prioritize the citizen experience.

21st Century IDEA requirements include:

  • Establishing consistent and secure websites that are 508 compliant and accessible across devices
  • Offering mobile-friendly, digital options for all paper-based forms
  • Adopting the use of electronic signatures
  • Prioritizing the customer experience journey with a focus on personalization of content
  • Modernizing internal digital services for government employees

Qualtrics solutions aid government organizations in meeting the 21st Century IDEA requirements.

  • Digital Customer Experience (CX)
    Improve your visitor experience and site/app usability by receiving insights for every channel and touchpoint on a single platform.
  • Customer Experience Management
    Engage with your customers on their terms via their preferred platform (web, SMS, email, etc.) and collect data to identify their issues in real-time.
  • Brand (Agency) Experience
    Benchmark and track agency awareness, improve perception of services, improve communications, and optimize mission achievement.
  • Qualtrics iQ
    Gain access to a live, organized chronicle that captures the emotions, sentiments, and preferences of an audience. It enables agencies to interact with people at the right moment, with the right message, via the best channels.

Read more!

Blogs

Blogs by Qualtrics
Apr 6, 2020
With the changing landscape around COVID-19, we’ve launched a free product to help organizations better understand the current and future risk to their supply chains. The Supply Continuity Pulse is part of our Here to Help effort during these difficult ti…
Apr 6, 2020
In just 3 weeks we’ve seen more than 6,000 organizations launch more than 14,000 projects on our 10 XM Solutions to assist companies, governments, healthcare systems, and educational institutions move forward during this difficult time. They are being use…
Apr 2, 2020
The COVID-19 crisis is unprecedented and the road map for the year ahead has been ripped up. What matters is how you act in the here and now. We’re highlighting some of the leading examples of brands adapting to the situation by providing experiences that…
Apr 1, 2020
The COVID-19 pandemic is creating a new reality for brands and everyone is feeling the impact. In mid-March, as the crisis began spreading in the U.S., just over 70% of U.S. consumers indicated that coronavirus was impacting their day-to-day lives. Fast-f…
Mar 31, 2020
Looking to outsource your market research? Check out our guide to when, why, and how to conduct market research with an outsourced vendor Market research lies at the heart of some of the most important decisions any brand can make. Want to know where to i…
Mar 31, 2020
Now more than ever, government IT departments are being asked to lead. Against the backdrop of an unprecedented global pandemic, IT departments play crucial roles in ensuring the continuity of services, the uptime of critical infrastructure, and employee …
Mar 31, 2020
Whether your organization is all-remote, just transitioning to remote work, or halfway there, running effective online meetings is crucial to employee productivity and success. As an expert in remote education, most recently the Instruction Manager for Ge…
Mar 31, 2020
Want to stay as productive as possible when working from home? Then try these tips... 1. Get into a routine We’re creatures of habit and our brains like routine. Set your alarm for the same time every day, eat breakfast, and get ready for the day – even i…
Mar 30, 2020
The COVID-19 pandemic is rapidly changing the way we work. The U.S. federal government first issued nationwide social distancing guidelines on March 16. Employers that could encouraged their employees to work remotely, and for the first time in modern his…

Remote Solutions

The ongoing development of Coronavirus (COVID-19) is forever changing the way we work. Individuals, teams, and entire companies are choosing to work remotely and organizations are scrambling to adjust. There are times, like these, when we all need to step up and help. Beginning immediately, we are making the Qualtrics Remote Work Pulse publicly available and free for all organizations. We hope this helps each of you move forward during this difficult time.

Offerings:

  • Remote Work Pulse

    Remote Work Pulse helps organizations understand how their employees are doing and what support they need as they adapt to new work environments. As we all navigate this new terrain, ensuring our employees’ concerns are heard and addressed is paramount in order to maintain business continuity and close experience gaps.

    Remote Work Pulse is a free tool designed to help employees, companies, educational institutions, communities, and governments stay connected and move forward. For more information please contact: qualtrics@carahsoft.com or (703) 871-8545

  • COVID-19 Pre-Screen & Routing

    As health organizations become overwhelmed by the volume of patients needing attention and care, COVID-19 Pre-Screen & Routing is available to all federal, state, and local governments as well as public health organizations.

    This free online resource provides up-to-date information to the public about the coronavirus while helping health organizations and government reduce strain, triage potential cases, and stay on top of community concerns.

    More information: https://www.qualtrics.com/here-to-help/

    One-pager: COVID-19 Pre-Screen & Routing

  • COVID-19 Customer Confidence Pulse

    The ongoing development surrounding Coronavirus (COVID-19) has led to customers re-evaluating who they buy from. Know the expectations and requirements of your customers related to the COVID-19 pandemic to ensure they have the confidence they need to keep doing business with you.

    More information: https://www.qualtrics.com/here-to-help/

  • Healthcare Workforce Pulse

    Frontline healthcare workers and those who work within healthcare systems, hospitals, pharmacies, and clinics are facing unprecedented challenges associated with the rapid spread of COVID-19. This Healthcare Workforce Pulse is designed to help healthcare organizations stay connected with their frontline workers during this challenging time.

    More information: The Healthcare Workforce Pulse

  • Remote Educator Pulse

    As more schools across K-12 and higher education shift to a remote learning model, staying connected with your frontline teaching staff is more critical than ever. The Remote Educator Pulse is a companion to the Remote Work Pulse to help you ensure that faculty are prepared to deliver remote learning programs, while connecting you to their ongoing experiences so you can drive continuous impact.

    More information: Keep your remote students and faculty engaged and empowered

  • Higher Ed Remote Learning Pulse

    Colleges and universities are facing the difficult challenge of keeping students safe, while minimizing disruptions to teaching and learning. The Remote Learning Pulse helps academic institutions with remote learning readiness, and to identify areas for continual improvement.

    More information: https://www.qualtrics.com/here-to-help/

  • K-12 Remote Learning Pulse

    K-12 schools and districts must keep delivering services while closed. The Remote Learning Pulse helps you understand if your students and families have what they need in this new remote learning environment. This solution will also help you pinpoint district-wide issues.

    More Information: https://www.qualtrics.com/here-to-help/

  • COVID-19 Dynamic Call Center Script

    A dynamic call center script that supports public health organization staff to deliver accurate, up-to-date information to callers about COVID-19. It also includes automatic reporting showing caller trends, patterns and gaps in information requests.

    More information: https://www.qualtrics.com/here-to-help/

Contracts

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021

GSA Schedule 738X

Human Resources (HR), Equal Employment Opportunity (EEO) & Human Resources Line of Business (HR LOB) solutions. This schedule provides a source for complete worldwide services in various areas of HR, EEO and HR LOB services. GSA Schedule No. GS-02F-0263P Term: September 10, 2004 - September 21, 2019


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: December 19, 2021

CMAS

Contract # CMAS 3-12-70-2247E Term: through March 31, 2022

Maryland Master Contract (COTS)

Project No.: 060B249002, Term: September 30, 2027

NASPO ValuePoint

Term: through September 15, 2026

National Cooperative Purchasing Alliance (NCPA)

Term: through November 30, 2021

State of Indiana Contract

Contract Number: 0000000000000000000021430 Term: August 1, 2017 – July 31, 2021

State of New Mexico Contract

Contract Number: 80-000-18-00002 Contract Period: August 1, 2017 – August 1, 2021

Texas DIR-TSO-3926

Expiration Term: June 28, 2022 (with 3 option years)

Texas DIR-TSO-4288

Texas DIR Contract: DIR-TSO-4288 Contract Period: Through February 21, 2021 (with 2 option years)

VASCUPP

Contract Number: UVA1482501 Term: May 2, 2014– December 19, 2021


Events

News

Latest News

Carahsoft Technology Corp., the trusted government IT solutions provider, is proud to host the seventh annual Citizen Engagement Seminar. This one-day event will discuss how agencies are utilizing ...
READ MORE >
Carahsoft Technology Corp., the trusted government IT solutions provider, today announced it has partnered with Qualtrics, the world’s leading experience management platform.
READ MORE >
Qualtrics, the world's leading insight platform, today announced that it has been selected as a provider for a new customer insights system by the United States General Services Administration (GSA). ...
READ MORE >

Resources

Datasheet

Check out this infographic to learn more about how government agencies can close the employee experience gap and restore confidence in employee feedback.

Resources

Why do more than 60 federal agencies trust Qualtrics XM to provide powerful insights that drive mission achievement? Our enterprise-ready experience management software provides unparalleled security, reliability, and compliance when gathering customer feedback, as directed by OMB in section 280 of ...

Take a look at what's behind the millennials' quick departures from federal government jobs and identify ways that managers can stem the tide.

Creating great experiences for customers is a common organizational struggle, particularly in the Federal Government. Learn how GE leveraged its existing Salesforce investment with the Qualtrics platform, to better engage stakeholders and customers to determine key drivers of satisfaction.Start time...

As the tide of partisanship rises, public servants need faster, more frequent insights into the experiences citizens and employees are having in each function of government. Qualtrics provides the only FedRAMP authorized solution for experience data, so you can quickly make evidence-based decisions ...

Creating great experiences for customers is a common organizational struggle, particularly in the Federal Government. Learn how GE leveraged its existing Salesforce investment with the Qualtrics platform, to better engage stakeholders and customers to determine key drivers of satisfaction.Start time...

Creating great experiences for customers is a common organizational struggle, particularly in the Federal Government. Learn how GE leveraged its existing Salesforce investment with the Qualtrics platform, to better engage stakeholders and customers to determine key drivers of satisfaction.Start time...

Qualtrics is the most trusted enterprise research platform in the world with more than 8,500 brands, 60 federal agencies, and 99 of the top 100 business schools using Qualtrics to make their most critical decisions. Check out this brief overview to learn how Qualtrics makes sophisticated research si...

ExpertReview, powered by iQ is like having a Ph.D research methodologist on-staff to personally review every research question and project. It automatically scores your research project and lets you know if you're at risk of poor response rates or low data quality and offers professional recommendat...

For Provo City officials, improving the quality of life for residents has always been a major success indicator. Unfortunately, getting the feedback they needed from citizens in time to make the right decisions wasn't always possible. Provo City wanted to have more representative data without having...