ChatBots are being used for a variety of reasons from retail to security systems. They create a human-like experience for consumers that can either get straight to the point or provide a variety of suggestions. While ChatBots are having conversations with people, they are collecting the questions or issues and continuously learning from the interaction history. ChatBots can cut costs of customer service for an organization by more than 30%. ChatBots are essential to any business as they can help scale the bandwidth of customer service.
The integration of SailPoint and ChatBots provides availability, insight, and ease of use for team members in any organization. The ability to provide feedback to someone asking about a particular approval or piece of access at a moment's notice is important to maintain a secure environment. In the same fashion, providing an easy way to click an approve button at the palm of your hand speeds up the process to get the access a team member needs to do their work.
Watch this recording to learn how ChatBots can help:
- Quickly request access
- Add personalized suggestions
- Modernize IdentityIQ approvals
- Remind team members of incomplete tasks
- Allow for mobile approvals (not having to VPN in)