Zappix Solutions for the Public Sector

The Zappix platform includes a comprehensive suite of solutions:

Intelligent Outreach
Proactively engages customers with automated, personalized, omni-channel communications that increase response rates, reduce manual workload, and accelerate issue resolution.

Automated Self-Service
Enables customers to resolve issues instantly through the Zappix Intelligent Visual Agent (IVA), a frictionless visual self-service experience that integrates with enterprise systems and supports Visual IVR and digital channels.

Agent Assistant
Enhances agent performance by providing real-time digital workflows and customer context, enabling faster resolution, reduced handle time, and a better customer experience.