Overview

With the innovation of the Customer 360 for Government, Salesforce transforms the way departments, agencies, and their community of contractors meet the unique demands of today's constituent and more effectively deliver on their mission. Salesforce's FedRAMP-authorized Government Cloud - the world's #1 enterprise cloud, built for government - gives stakeholders the tools they need to connect data, process, and people while also reducing the risk, cost, and complexity of traditional IT.

Carahsoft and Salesforce have teamed together to provide Salesforce products and services to the government for over 10 years. As Salesforce's Master Value Added Reseller and Aggregator in the US Public Sector, Carahsoft supports an extensive ecosystem of vendor and consulting partners committed to helping government agencies transform their IT infrastructure.

Watch our Salesforce for Government Demo


Solutions

With thousands of customers and an ecosystem that includes over 2.5 million developers as well as hundreds of certified partners, Salesforce demonstrates how trusted, agile, Cloud applications delivered on a user-friendly development platform improve government service delivery and empower modern missions.



The Salesforce Customer Success Platform: Secure, compliant, and designed to fit your mission

Trusted Salesforce is built on the value of trust. They are committed to a culture with transparency as the foundation and have continually earned the industry’s top compliance standards, including FedRAMP, DoD IL2/4, SOC, HIPPA, and more.
Scalable The Salesforce Platform for Government enables your organization to build, integrate, and deploy any type of app, using clicks not code.
Innovative The Salesforce Customer Success Platform helps companies connect to customers in whole new ways with metadata-driven architecture, annual updates, customer-inspired enhancements and compatibility with mobile, social, and AI.



  • Case Management

    The Salesforce Case Management solution allows you to view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data from multiple systems into a single location.

  • Contact Center

    With the Salesforce Contact Center solution, provide support anytime and anywhere, whether via phone, live chat, or social and mobile channels. Bring together all of your support channels, so agents can deliver service seamlessly.

  • Outreach and Engagement

    Reach your constituents with Salesforce Outreach and Engagement, the world’s #1 marketing platform. Use data from any source to build smarter email journeys— from basic marketing campaigns to sophisticated one-to-one messages. Drive valuable engagement at the right moment, just the way your audience prefers.

  • Relationship Management

    Salesforce CRM, a Relationship Management solution, provides Intelligent profile settings and creates a 360-degree view of every contact and interaction, helping staff deliver relevant communications and premium service in a timely manner. Relationship Management helps departments and agencies discover, track, and nurture relationships relating to mission critical activities for employees, customers, and partners.

  • Self-Service and Communities

    Using Salesforce Self-service and Communities, provide a centralized environment where customers can help each other, access your knowledge base, log service requests, and get help from an agent when needed.

  • App Development

    The Salesforce Platform for Government enables your organization to build, integrate, and deploy any type of app, for any need using clicks not code. You can create personal productivity apps — email, calendar, and spreadsheets — or full-blown enterprise apps for policy and program, project management, citizen service, budget and finance, and much more.

  • Advanced Analytics

    Salesforce's Advanced Analytics solution allows your organization to quickly query and explore data across CRM, ERP, Excel, as well as on social and mobile applications to get exactly the information you need without being stuck in a prebuilt report. With the visibility that predictive analytics provides and a 38% reduction in analysis time, agents have the ability to make decisions on what might happen, take action immediately, and provide recommendations on how to improve outcomes.

Federal Solutions

Federal leaders have an incredible opportunity to reinvent the role of technology — one that requires an examination of the current face of digital government. By aligning common system requirements with cloud solutions such as the software-as-a-service (SaaS) model, agencies can bypass the installation of applications on in-house computers or in agency data centers, allowing agencies to better serve their constituents and deliver on the mission.

Salesforce’s secure, flexible, enterprise platform supports every function from service, marketing, and collaboration to communities, analytics, and business intelligence — not to mention application development without the cost and complexity of legacy systems. Hundreds of Federal agencies are already using Salesforce to improve capabilties across Talent Development, Contact Center, and Digital Engagement, among many others.

State and Local Solutions

State and local government have already begun to recognize the benefits of cloud technology including faster deployment and upgrades, more efficient processing of large volumes of data, and greater information sharing. And, of course, cloud systems save money. By providing access to shared, configurable resources, cloud allows state and local government to eliminate redundancy and consolidate expensive, inefficient data centers. With the software-as-a-service (SaaS) cloud model, governments are able to better serve their citizens by providing the personalized, relevant information that is not only desired, but expected.

The Salesforce Customer Success Platform allows government to connect and serve all functions across service, marketing, collaboration and communities, analytics and business intelligence, and application development. By bringing the data together, gain a 360-degree view of funding, resources, results, and service-level agreements, making data-driven decisions easier.


FullForce Solutions

In order to foster the success of joint customers, Salesforce has created the Fullforce Initiative to promote industry and cross-industry solutions. These preconfigured solutions have been developed by leading consulting firms leveraging Salesforce technology and have the full power and support of Salesforce. The partnership facilitates innovative cloud-based solutions tailored for the public sector. Fullforce Solutions are brought to you by combining partner industry expertise, proven success at anchor customer, and the Salesforce customer success platform. Carahsoft is here to help you every step of the way in finding the perfect solutions to maximize efficiency within your agency. These handpicked partners include Fullforce Masters and Lightening Accredited firms that will make your implementation of Salesforce seamless.

Acumen

Rei Systems

Vertiba

Training

Trailhead is the free, fun way to learn Salesforce. This online learning portal offers a variety of trails for a variety of learners, from representatives using Service Cloud to advanced Salesforce developers to admins at nonprofits who use Salesforce. The content is available in six languages: English, German, Japanese, French, Spanish, and Portuguese. As you take courses, earn points by completing a quiz or a challenge. A quiz checks your knowledge with multiple-choice questions, while a challenge tests your skills by getting your hands dirty in a Salesforce org. This method helps to ensure you've grasped the concepts and can apply them in your work. To learn more, visit: https://trailhead.salesforce.com/en/home



Proper training of the executive staff, managers, end users and technical staff is essential for successful adoption of Salesforce and related systems. Stony Point offers complete training programs and learning paths for all these groups. The core catalog of instructor-led, hands-on training includes Salesforce Administrator and Developer training as well as end user training on topics such as Analytics (Reports and Dashboards). Stony Point can deliver any of these classes virtually or on-site or can develop custom training for any specific need.

Innovation Day

AppExchange Vendors

All of your Salesforce AppExchange products for government in one place.

AppExchange apps are customized for Salesforce and help organizations increase productivity, eliminate risk and save time. We have partnered with top developers, including members of Salesforce’s ISV Partner Program, to bring you quality software with the features you’re looking for. Carahsoft is always working to partner with new independent software vendors to continue providing Lightning Ready and Salesforce1 Mobile compatible apps for your business. Browse our current selection of preferred apps to address all your needs including: Document Generation, Application Lifecycle Management, Workforce Development, Virtual Scanning, and much more.

Contracts

Salesforce Contract Guide

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


Federal Contracts

Department of Health and Human Services - Salesforce BPA

Contract Number: HHSP233201600011B Term: Through November 26, 2016 (with 4 option years through 2020)

Fedbiz IT Solutions - Carahsoft - Department of Commerce BPA

Contract Number SS1301-16-BU-0005 Term: 7/14/2016-7/13/2021

Government-Wide – Salesforce Implementation, Integration & Support Services (SIISS) BPA

Multiple contracts through six service provider awardees and Carahsoft.

Salesforce USDA

Contract Number: AG-3144-B-15-0010, Contract Term: Through June 28, 2019 (with 4 option years through 2020)


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: December 19, 2021

CMAS

Contract # CMAS 3-12-70-2247E Term: through March 31, 2022

eVA- Virginia's Total e-Procurement Solution

Vendor ID #: E51768

Fairfax County IT Hardware, Software, & Services

Virginia- Fairfax County CONTRACT EXPIRATION: October 4, 2020 (with 5 option years)

MDoIT – Salesforce Contract Guide

Contract No: 060B6400007 Term: February 28, 2019

MiDeal - SFDC Cloud Services

Contract No.: 071B6600108 Term: July 21, 2026

NASPO ValuePoint

Term: through September 15, 2026

National Intergovernmental Purchasing Alliance (National IPA - TCPN)

Term: through May 31, 2019 (with 2 option renewal years)

Orange County National IPA Co-Op

Through May 31, 2019 (with 2 option years)

State of Indiana Contract

Contract Number: 0000000000000000000021430 Term: August 1, 2017 – July 31, 2019

Texas DIR-TSO-3149

DIR-TSO-3149 Contract Period: June 22, 2015 - June 22, 2019(with 1 option year)

Texas DIR-TSO-4288

Texas DIR Contract: DIR-TSO-4288 Contract Period: Through February 21, 2021 (with 2 option years)

Utah Division of Purchasing

Contract # 534354 Term: December 19, 2016

VASCUPP

Contract Number: UVA1482501 Term: May 2, 2014– December 19, 2021

Washington Department of Enterprise Services

Contract #6213 Term: August 26, 2018


Canada Contracts

Shared Service Canada- Public Cloud Services

Contract Number: 2BDC40171 Contract Period: December 13, 2017 - December 13, 2019


Events

Upcoming Events

August 20, 2019 at 5:30 PM CT
August 22, 2019 at 2:00 PM ET
September 12, 2019 at 8:00 AM PT
September 17, 2019 at 12:00 PM PT

Archived Events

News

Latest News

The department is mixing technology with human-centered design to produce a better experience for its customers.
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VA is on a mission to improve the veteran experience across every service it provides.
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New CHI 311 System Relies on User Feedback, Resulting In Easier Use, Greater Transparency and More Efficient Delivery of City Services
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Mass transit system payment systems were built before the dawn of smartphones and before newer transportation options, such as Uber, Lyft, Zipcar and bike sharing, were even imagined. As a result, the ...
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In a rural state where agency employees are isolated in far flung locales, a digital transformation meant not just efficiency, but "a cultural revolution."
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There’s a growing pressure on government agencies to modernize IT in order to more effectively fulfill their missions. The first step is the most difficult – to let go of entrenched strategies.
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TAPforce, built on the Salesforce Platform in partnership with Publicis.Sapient, will allow customers and vendors to manage their public transit accounts easily from one digital hub.
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Dave Rey, executive vice president of Salesforce's (NYSE: CRM) public sector business in North America, has urged the government to include customer experience among the goals in its planned update to ...
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The Washington, D.C., Office of Unified Communications (OUC) has reduced the average time that 311 callers wait from seven minutes to just 31 seconds -- in part by using a cloud-based platform.
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Back in 2015 the Washington D.C. Office of Unified Communications (OUC) started a re-platforming exercise of their backbone from an on premise system to a cloud based customer service solution.
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Two state agencies undertook similar projects involving IT. One succeeded while the other failed. Why? It's a matter of implementing three tools for effective governance and giving stakeholders seats ...
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Cloud-based 311 system, built on Salesforce Service Cloud, supports fast, professional and cost-effective response to non-emergency calls for the District's 700,000 residents and 200,000 daily ...
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SAN FRANCISCO, Feb. 1, 2017 /PRNewswire/ — Salesforce (NYSE: CRM), the Customer Success Platform and world’s #1 CRM company, today announced that the U.S. Department of Agriculture (USDA) Farm ...
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AdvoLogix®, a leading provider of cloud-based law practice and legal matter management solutions, today announced a partnership agreement with Carahsoft Technology Corp., the trusted government IT ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is proud to host the sixth annual Citizen Engagement Seminar . This one-day event will highlight best practices and strategies ...
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The country is just settling in after the last big technology transition — the one that brought us the idea of mobile devices and the social media phenomenon — changed the way people ...
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Resources

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Resources

Join your fellow trailblazers and learn how revolutionary technology platforms easily integrate with your current infrastructure, enabling automation, collaboration, mobile and rapid response to change.


Solutions Brief

The secret to being citizen-centric is data and analytics: making every constituent interaction smarter. It means using data-driven insights to optimize how government workers engage with citizens and vice versa, measuring resolution and service levels, and better utilizing valuable caseworkers and ...

Video

Watch this webinar to hear from a panel of Trailblazers outlining a framework for digital transformation that gives government agencies the speed and agility they need to adapt. Learn: • How a cloud-based platform can help agencies achieve a unified approach to service delivery • Why it’s so i...

Whitepaper

IDC interviewed organizations using the Salesforce Lightning Platform (Lightning Platform) to understand its impact on their application development activities, including application development by line-of-business (LOB) users. These Salesforce customers are creating significant value by enabling de...

This white paper provides an overview of Salesforce’s principles of trust and compliance specifically for the Salesforce Government Cloud in the context of the Federal Risk and Authorization Management Program (FedRAMP) and the Department of Defense (DoD) Cloud Computing Security Requirements Guid...

Most organizations rely on technology from multiple vendors to serve their customers. But often, these technologies are disconnected from one another; resulting in internal inefficiencies and broken customer experiences. Integration is the process of reassembling this far-flung data into a single vi...

Government missions are complex, but the business processes and systems driving them don’t have to be. Salesforce integrates your teams and technologies around one CRM platform, which enables all employees to engage customers like a unified organization, not a series of different, disconnected dep...