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February 21, 2024
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Carahsoft Announces Availability of Salesforce Industry Solutions in AWS Marketplace

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced support for Salesforce’s industry-leading Customer 360 solutions in AWS ...

June 08, 2023
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Carahsoft Announces Launch of Salesforce AppExchange Public Sector Self-Guided Tour Site

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced the launch of the Carahsoft AppExchange Public Sector Guided Tour Site. ...

December 13, 2021
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Salesforce AppExchange Public Sector Newsletter

May 14, 2021
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Technology’s Role in Hire-to-Retire in Government

Human capital is the most important resource for any enterprise. However, the Government Accountability Office reported in 2020 that 60% of newly hired government employees only ...

June 18, 2020
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Salesforce Launches Government Cloud Plus, Achieves FedRAMP Provisional Authority to Operate at the High Security Impact Level

Salesforce, the global leader in CRM, announced Government Cloud Plus, a dedicated instance of Salesforce’s industry-leading multi-tenant cloud infrastructure ...

May 05, 2020
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The Path Forward for Government

Perspective on COVID-19 response, recovery, and being prepared for the future by Roderick Bremby, former Secretary of the Kansas Department of Health and Environment, ...

November 14, 2019
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Configuring for Kid Making Tech Work for Child Welfare

While training for a marathon, I started using a mobile app to track my progress. As I used the app, I realized it wasn’t quite right for my needs. Did I go code a custom ...

June 27, 2019
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Inside USDA’s Farmer-First Approach to Digital Transformation

The department is mixing technology with human-centered design to produce a better experience for its customers.

June 27, 2019
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How the Veterans Affairs Department is ‘Hardwiring’ Customer Service into Everything

VA is on a mission to improve the veteran experience across every service it provides.

May 31, 2019
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Carahsoft and Salesforce Win 2019 Institute for Excellence in Sales Award

Salesforce, the global leader in CRM, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that they have received the ...

March 15, 2019
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Mayor Emanuel Launches Modernized Chicago 311 System

New CHI 311 System Relies on User Feedback, Resulting In Easier Use, Greater Transparency and More Efficient Delivery of City Services

March 15, 2019
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LA Metro pursues integrated CRM system with Salesforce

Mass transit system payment systems were built before the dawn of smartphones and before newer transportation options, such as Uber, Lyft, Zipcar and bike sharing, were even ...

February 20, 2019
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For A Remote Workforce, Technology Builds Agency Culture

In a rural state where agency employees are isolated in far flung locales, a digital transformation meant not just efficiency, but "a cultural revolution."

December 10, 2018
How Government Agencies Achieve Digital Transformation

How Government Agencies Achieve Digital Transformation

There’s a growing pressure on government agencies to modernize IT in order to more effectively fulfill their missions. The first step is the most difficult – to let go of ...

November 28, 2018
How Government Agencies Achieve Digital Transformation

LA Metro Modernizes Regional Travel with Unified Payment System Powered by Salesforce

TAPforce, built on the Salesforce Platform in partnership with Publicis.Sapient, will allow customers and vendors to manage their public transit accounts easily from one digital ...

November 27, 2018
How Government Agencies Achieve Digital Transformation

Salesforce’s Dave Rey Pushes Customer Experience, ‘SaaS First’ for Federal Cloud Strategy Update

Dave Rey, executive vice president of Salesforce's (NYSE: CRM) public sector business in North America, has urged the government to include customer experience among the goals ...

November 26, 2018
How Government Agencies Achieve Digital Transformation

How 311 Enables Pivot to Citizen-Centric Service

The Washington, D.C., Office of Unified Communications (OUC) has reduced the average time that 311 callers wait from seven minutes to just 31 seconds -- in part by using a ...

November 26, 2018
How Government Agencies Achieve Digital Transformation

The Secret Sauce of Success – Recipe Unveiled by the DC OUC

Back in 2015 the Washington D.C. Office of Unified Communications (OUC) started a re-platforming exercise of their backbone from an on premise system to a cloud based customer ...

November 19, 2018
How Government Agencies Achieve Digital Transformation

Don’t Make These Governance Mistakes

Two state agencies undertook similar projects involving IT. One succeeded while the other failed. Why? It's a matter of implementing three tools for effective governance and ...

October 23, 2018
How Government Agencies Achieve Digital Transformation

Washington, D.C. Office of Unified Communications Modernizes its 311 System on Salesforce

Cloud-based 311 system, built on Salesforce Service Cloud, supports fast, professional and cost-effective response to non-emergency calls for the District's 700,000 residents ...

February 01, 2017
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Salesforce Provides U.S. Department of Agriculture with Technology to Connect American Farmers and Ranchers with More Resources

SAN FRANCISCO, Feb. 1, 2017 /PRNewswire/ — Salesforce (NYSE:

July 26, 2016
AdvoLogix Partners with Carahsoft to Deliver Cloud-Based Legal Matter Management Solutions to Government Agencies

AdvoLogix Partners with Carahsoft to Deliver Cloud-Based Legal Matter Management Solutions to Government Agencies

AdvoLogix®, a leading provider of cloud-based law practice and legal matter management solutions, today announced a partnership agreement with Carahsoft Technology Corp., the ...