Salesforce Government IT News

The Path Forward for Government

Perspective on COVID-19 response, recovery, and being prepared for the future by Roderick Bremby, former Secretary of the Kansas Department of Health and Environment, current Industry Executive for Health and Human Services at Salesforce.

Configuring for Kid Making Tech Work for Child Welfare

While training for a marathon, I started using a mobile app to track my progress. As I used the app, I realized it wasn’t quite right for my needs. Did I go code a custom application to ensure I could get all the features I needed? Hardly. I headed to the App Store and found an alternative that has worked out perfectly well. That’s the world we live in, right? We can quickly and easily access the resources and information we need when we need it using a device that fits in the palms of our hands.

Inside USDA’s Farmer-First Approach to Digital Transformation

The department is mixing technology with human-centered design to produce a better experience for its customers.

How the Veterans Affairs Department is ‘Hardwiring’ Customer Service into Everything

VA is on a mission to improve the veteran experience across every service it provides.

Carahsoft and Salesforce Win 2019 Institute for Excellence in Sales Award

Salesforce, the global leader in CRM, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider^®, today announced that they have received the Customer Partnering Award at the 9th Annual IES Sales Excellence Awards Gala in Falls Church, Virginia.

Mayor Emanuel Launches Modernized Chicago 311 System

New CHI 311 System Relies on User Feedback, Resulting In Easier Use, Greater Transparency and More Efficient Delivery of City Services

LA Metro pursues integrated CRM system with Salesforce

Mass transit system payment systems were built before the dawn of smartphones and before newer transportation options, such as Uber, Lyft, Zipcar and bike sharing, were even imagined. As a result, the user experience across these different services can sometimes feel like a 1980s throwback.

For A Remote Workforce, Technology Builds Agency Culture

In a rural state where agency employees are isolated in far flung locales, a digital transformation meant not just efficiency, but "a cultural revolution."

How Government Agencies Achieve Digital Transformation

There’s a growing pressure on government agencies to modernize IT in order to more effectively fulfill their missions. The first step is the most difficult – to let go of entrenched strategies.

LA Metro Modernizes Regional Travel with Unified Payment System Powered by Salesforce

TAPforce, built on the Salesforce Platform in partnership with Publicis.Sapient, will allow customers and vendors to manage their public transit accounts easily from one digital hub.

Salesforce’s Dave Rey Pushes Customer Experience, ‘SaaS First’ for Federal Cloud Strategy Update

Dave Rey, executive vice president of Salesforce's (NYSE: CRM) public sector business in North America, has urged the government to include customer experience among the goals in its planned update to the federal cloud computing policy

How 311 Enables Pivot to Citizen-Centric Service

The Washington, D.C., Office of Unified Communications (OUC) has reduced the average time that 311 callers wait from seven minutes to just 31 seconds -- in part by using a cloud-based platform.

The Secret Sauce of Success – Recipe Unveiled by the DC OUC

Back in 2015 the Washington D.C. Office of Unified Communications (OUC) started a re-platforming exercise of their backbone from an on premise system to a cloud based customer service solution.

Don’t Make These Governance Mistakes

Two state agencies undertook similar projects involving IT. One succeeded while the other failed. Why? It's a matter of implementing three tools for effective governance and giving stakeholders seats at the table.

Washington, D.C. Office of Unified Communications Modernizes its 311 System on Salesforce

Cloud-based 311 system, built on Salesforce Service Cloud, supports fast, professional and cost-effective response to non-emergency calls for the District's 700,000 residents and 200,000 daily visitors.

Salesforce Provides U.S. Department of Agriculture with Technology to Connect American Farmers and Ranchers with More Resources

SAN FRANCISCO, Feb. 1, 2017 /PRNewswire/ — Salesforce (NYSE: CRM), the Customer Success Platform and world’s #1 CRM company, today announced that the U.S. Department of Agriculture (USDA) Farm Service Agency (FSA) will use Salesforce Service Cloud to power a new program for FSA customers known as „Bridges to Opportunity.” The program is designed to provide farmers and ranchers with information on non-USDA programs that will benefit and grow their operations, ultimately helping them meet their goals.

Using Service Cloud, FSA will increase knowledge sharing among more than 10,000 employees, track trends and share information across more than 2,100 FSA county offices. As a result, all farming and ranching customers will have swift and easy access to local and regional programs that can enhance their operations. In addition, by moving from legacy IT systems to a modern, cloud-based technology platform, FSA can realize time and cost efficiencies.

AdvoLogix Partners with Carahsoft to Deliver Cloud-Based Legal Matter Management Solutions to Government Agencies

AdvoLogix®, a leading provider of cloud-based law practice and legal matter management solutions, today announced a partnership agreement with Carahsoft Technology Corp., the trusted government IT solutions provider. Under the agreement, Carahsoft will distribute AdvoLogix to local, city, state, and federal government agencies to deliver the forefront of legal matter management solutions on the Salesforce® App Cloud.