Salesforce Products & Solutions
Agentforce
Agentforce, a cutting-edge AI-powered platform leveraging Salesforce technology, is transforming task management through intelligent, autonomous, and assistive agents. Powered by generative AI, Agentforce enables more dynamic and versatile interactions. These agents can be utilized both internally or externally, surpassing the limitations of traditional rule-based systems. Administrators can use the Agentforce Builder to preview responses, trace the logic behind them, and fine-tune the agent's decision-making.
Explore Our Products & Solutions
Case & Program Management
Transform case and program management with integrated, AI-driven solutions that accelerate workflows, foster cross-agency collaboration, and deliver timely outcomes to constituents. Salesforce’s intuitive platform helps public sector teams manage complex cases at scale, track performance, and ensure compliance—enabling agencies to serve communities more effectively with fewer manual steps.
Licensing & Permitting
Automate and simplify the licensing and permitting process with a digital-first, self-service approach. Salesforce streamlines applications, reduces paperwork, accelerates review and approval cycles, and improves communication between applicants and staff. Agencies can boost compliance, minimize backlogs, and deliver a more transparent and responsive experience for businesses and individuals alike.
Grants Management
Enhance grants management efficiency from application through award with automated workflows, configurable tracking, and built-in analytics. Salesforce empowers agencies to distribute funds faster, ensure regulatory compliance, and maintain transparency with real-time insights. Grantors can easily manage application volume while improving accessibility and communication with recipients.
Field Service
Empower field service teams with real-time scheduling, mobile connectivity, and location-based insights to boost efficiency and responsiveness. Salesforce helps public agencies manage and dispatch field workers with precision, enabling them to resolve issues quickly, collect data on the go, and provide better service in the field with fewer delays or follow-ups.
Benefits Management
Simplify and modernize benefits administration with automated case handling, eligibility tracking, and user-friendly self-service portals. Salesforce helps agencies reduce processing times, ensure timely delivery of essential services, and improve outcomes for individuals and families. With real-time data and integrated systems, staff can work more proactively and accurately.
Talent Management
Streamline the full employee lifecycle—from recruiting and onboarding to career development and retention—with Salesforce’s AI-powered talent solutions. Public sector organizations can build a stronger workforce by gaining insight into talent gaps, automating repetitive tasks, and providing personalized experiences that attract and grow top talent in a competitive market.
Marketing Cloud
Deliver targeted, personalized messaging across email, SMS, social, and web to engage constituents with relevant information at the right time. Salesforce Marketing Cloud enables public sector agencies to build trust, drive participation in programs, and ensure outreach efforts are impactful and data-driven—while maintaining compliance and accessibility across all channels.
Government Cloud
Salesforce Government Cloud is built for U.S. government agencies and contractors. Protect sensitive data securely on an IRS 1075, FedRAMP High, DoD Impact Levels, and Top Secret authorization platform. To enhance Government Cloud, Salesforce offers products, such as pre-built Public Sector Solutions, MuleSoft, Slack, and Tableau. To increase deployment, you have access to support from Salesforce implementation partners and a community of government Trailblazers.
MuleSoft
MuleSoft’s Anypoint Platform enables agencies to connect legacy and cloud-based systems through APIs, streamlining data sharing. With an API-led approach, agencies can securely access information from disparate systems — increasing employee efficiency. With MuleSoft, agencies also increase civil service delivery by automating manual tasks — reducing the risk of error. This helps governments modernize their IT ecosystems, improve cybersecurity, and accelerate digital transformation.
Slack
Slack provides a hub for secure communication in one platform. Conversations are organized into channels, and Slack’s search capabilities allow you to quickly find your conversations and public resources, which helps unlock institutional knowledge. Within Slack, huddles provide a quick way to join a call with your team. During emergency response, Slack is a secure tool to streamline communication. For additional security and compliance, agencies can rely on GovSlack — a FedRAMP High authorized instance of Slack.
Tableau
Tableau is a visual analytics platform that empowers organizations to make data-driven decisions. Use real-time data analytics and visualization to transform datasets into actionable insights, such as trends, patterns, and correlations. This allows agencies to increase operational agility and service delivery during crises. Unlock accurate insights faster with Tableau Next. Tableau Next is integrated with Agentforce and uses AI enriched with deep business knowledge to transform data into insights.