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Agentforce

Agentforce, a cutting-edge AI-powered platform leveraging Salesforce technology, is transforming task management through intelligent, autonomous, and assistive agents. Powered by generative AI, Agentforce enables more dynamic and versatile interactions. These agents can be utilized both internally or externally, surpassing the limitations of traditional rule-based systems. Administrators can use the Agentforce Builder to preview responses, trace the logic behind them, and fine-tune the agent's decision-making.



Explore Our Products & Solutions

 
 

Case & Program Management

Transform case and program management with integrated, AI-driven solutions that accelerate workflows, improve collaboration, and deliver faster results to your constituents.

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Licensing & Permitting

Automate and simplify the permitting process with a digital-first approach, reducing paperwork, streamlining approvals, and enhancing customer service for businesses and individuals.


 

Grants Management

Improve efficiency in managing grants with automated workflows and data-driven insights, enabling faster funding distribution and increased transparency for grant recipients.

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Field Service

Empower field teams with real-time mobile capabilities, driving faster service delivery and ensuring field agents have the tools they need to work efficiently and respond to constituent needs.


 

Benefits Management

Simplify the benefits process with automated workflows and self-service options that ensure the right services are delivered quickly, efficiently, and accurately to those in need.

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Talent Management

Streamline recruitment, onboarding, and workforce planning with AI-driven tools to help you attract, retain, and develop top talent for public sector roles.


 

Marketing Cloud

Engage your constituents with personalized, data-driven campaigns that deliver relevant messaging across multiple channels, driving effective communication and service outcomes.

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Government Cloud

Salesforce Government Cloud is built for U.S. government agencies and contractors. Protect sensitive data securely on an IRS 1075, FedRAMP High, DoD Impact Levels, and Top Secret authorization platform. To enhance Government Cloud, Salesforce offers products, such as pre-built Public Sector Solutions, MuleSoft, Slack, and Tableau. To increase deployment, you have access to support from Salesforce implementation partners and a community of government Trailblazers.


 

MuleSoft

MuleSoft’s Anypoint Platform enables agencies to connect legacy and cloud-based systems through APIs, streamlining data sharing. With an API-led approach, agencies can securely access information from disparate systems — increasing employee efficiency. With MuleSoft, agencies also increase civil service delivery by automating manual tasks — reducing the risk of error. This helps governments modernize their IT ecosystems, improve cybersecurity, and accelerate digital transformation.

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Slack

Slack provides a hub for secure communication in one platform. Conversations are organized into channels, and Slack’s search capabilities allow you to quickly find your conversations and public resources, which helps unlock institutional knowledge. Within Slack, huddles provide a quick way to join a call with your team. During emergency response, Slack is a secure tool to streamline communication. For additional security and compliance, agencies can rely on GovSlack — a FedRAMP High authorized instance of Slack.


 

Tableau

Tableau is a visual analytics platform that empowers organizations to make data-driven decisions. Use real-time data analytics and visualization to transform datasets into actionable insights, such as trends, patterns, and correlations. This allows agencies to increase operational agility and service delivery during crises. Unlock accurate insights faster with Tableau Next. Tableau Next is integrated with Agentforce and uses AI enriched with deep business knowledge to transform data into insights.

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