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ServiceNow Deployments

Deployments FAQ:

What is a deployment?
  • A deployment is a statement of work (SOW) or a change order for services.
Why register a deployment?
  • Maximize program credit and incentives
  • Receive higher rankings on partner finder
  • Deployment visibility makes it easier for ServiceNow to support you throughout the implementation.
  • Registering deployments are a requirement as part of your partner agreement
How to register or accept a deployment:
  • To register a new Deployment:
    1. Log in to the Partner Portal.
    2. Click the "Deployment Registration" link in the Quick Links section of the home page.
    3. Search for the customer using the customer account name and country.
    4. Complete all mandatory fields and then submit.
  • Claiming an auto-created Deployment Record:
    1. Partners will receive an email notification and an alert in the Partner Portal when a Deployment has been automatically created. Select the email hyperlink or the alert to go to the Record.
    2. Complete all mandatory fields and then submit.
When to register a deployment:
  • Partners need to register their Deployment as soon as there is a signed Statement of Work (”SOW”) or Change Order. Deployments must be registered at the start of an engagement and —not later in the project. The reason is that ServiceNow tracks sold software to ensure it is being deployed. Failure to register Deployments at the start of a project could result in ServiceNow engaging with other partners to implement the software or may result in program suspension.
How to manage deployments:
  • To manage Deployment Records:
    1. Log in to the Partner Portal.
    2. Select the "Programs" tab > Deployment Registration > Deployment Registration Home.
      1. There are several “State” filters that display: Draft, Submitted (waiting for approval), Development, Completed, Cancelled, and All Registrations.
      2. Select any of the above tabs and open the desired Deployment.
Who can register deployments?
  • Only the prime Partner can register a Deployment. If the prime Partner is using subcontractors, the Prime Partner will list the subcontractor Partner(s) with the applications the subcontractor Partner(s) are implementing in the "Applications" section of the Deployment.
Who can register Deployments vs who can manage Deployments?
  • Any active user with a Partner Portal account can register a Deployment. However, not all users are eligible to modify a Deployment record. The engagement manager, development consultant and the submitter of the Deployment are able to edit approved Deployments. Also, individuals who have one or more of the following roles are able to edit an active Deployment record: primary contact, member admin, and Deployment admin.
How many survey contacts can a Partner add during the Deployment registration process?
  • A Partner can add a total of five (5) survey contacts during the Deployment registration process.
Can Partners make changes to a Deployment record that is marked as Completed?
  • Once a Deployment is marked as Completed, no changes can be made to any of the fields. It is critical that all survey contacts with associated emails be accurate before closing the Deployment. In addition, applications and, if appropriate, subcontractors need to be added before the Deployment is marked as completed.
Can a Partner change their mandatory contacts after the Deployment has been submitted?
  • Mandatory contacts cannot be changed by the Partner in the Partner Portal. If changes are required, the Partner should click the green-colored "inquiry" link under the Mandatory Contacts section of the Deployment record. The inquiry needs to clearly state the name, role and email address for the mandatory contact that needs to be replaced. The Partner Program Operations team will then make the changes.

Subcontracting FAQ:

  • Yes, however, based on who the prime is (ServiceNow or another partner) the outcomes may vary. Refer to the Consulting & Implementation Program Guide or the Subcontracting FAQ for more details.
  • Only partner-to-partner subcontracting can choose whether or not to participate in the CSAT results. Scroll down to the Customer Surveys section of the Deployment Record. On the Customer Surveys section of the Deployment Record there is a question titled "Receive points for completed Deployments" (note – while points are no longer accumulated, use this field to indicate your desire to opt out of 3Cs credit. This form is being updated in a future release). The subcontractor partner would select the “yes” option to receive the same score that the prime partner receives. The subcontractor partner needs to make the “yes” or “no” selection before the Deployment is closed. The subcontractor partner cannot wait to see what the results are and then change their “yes” or “no” selection. If “no” is selected the subcontracting partner will not receive credit for the engagement. Note, the option to be exempt from Deployment consideration does not apply when subcontracting directly for ServiceNow.
  • Subcontractor partners can view their Deploy.

Resources

 

Please refer to the ServiceNow Partner Success page for the most up to date information.

You must sign in to the ServiceNow Partner Portal to access the links below.
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