SLG Resources

Optimize HHS Program Delivery Through Participant Insights

Health & Human Services agencies need real-time visibility into participant experiences to reduce costs, meet federal compliance requirements, and improve service delivery. Qualtrics helps agencies identify where participants struggle across digital and in-person touchpoints, enabling faster application processing, reduced staff burden, and improved self-service. The result is measurable cost savings, lower call volume, increased program participation, and a better experience for both participants and staff.

Iowa + Qualtrics Elevating employee satisfaction thanks to state-level EX insights

Learn how the State of Iowa partnered with Qualtrics to build a centralized Employee Experience (EX) program that drives engagement, retention, and operational improvement across state agencies. By acting on employee feedback through enterprise-wide surveys and targeted initiatives, Iowa improved trust in leadership, standardized internal processes, and created more consistent services.

Missouri + Qualtrics Empowering agencies to better serve residents through a statewide CX program

Learn how the State of Missouri launched SHARE MO, a centralized customer experience program powered by Qualtrics, to modernize government services and improve citizen satisfaction. Missouri is transforming how state agencies respond to citizen needs and drive operational improvements.