New Relic 21 Century IDEA

The 21st Century Integrated Digital Experience Act is here.
Is your agency prepared?

On Thursday, December 20, 2019, the President signed the 21st Century Integrated Digital Experience Act (21st Century IDEA) into law – a bill that will transform the federal government’s digital service delivery, through website modernization, improved accessibility, analytics integration, and ultimately prioritize the citizen experience.

21st Century IDEA requirements include:

  • Establishing consistent and secure websites that are 508 compliant
  • Ensuring websites are user-friendly and fully functional across devices
  • Utilizing analytics to build websites around users’ needs and continue to measure engagement and effectiveness of sites
  • Prioritizing the customer experience with a focus on content personalization
  • Facilitating the delivery of government services and information to the largest possible audience
  • Modernizing internal digital services for government employees

New Relic Digital Intelligence Platform aids government organizations in meeting the 21st Century IDEA requirements.

  • New Relic MOBILE

    Build high-performing, stable mobile applications that give insight to the user’s experience in REAL-TIME. New Relic’s mobile APM (mAPM) toolset brings performance data to the surface to help teams focus on ensuring users are having a great experience.

  • New Relic SYNTHETICS

    Simulate behaviors across every digital touch point to catch problems, analyze performance, and solve problems before your customers do.

  • New Relic APM

    Get detailed metrics for performance, dependencies, and bottlenecks for every app in any environment with real-time analytics to provide a complete view of your applications and operating environment.


    Receive real-time metrics that check the health of your ever-changing infrastructure environment that empowers modern operations teams to make intelligent decisions about complex systems.

  • New Relic BROWSER

    Gain deep visibility and insight into how your users are interacting with your application or website, which will enhance your front-end performance.

  • New Relic INSIGHTS

    Connect to all of the New Relic products in the Digital Intelligence Platform for the ability to track and generate data that matters to your agency, so that you are able to provide the best customer experience and meet your agency’s mission.

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