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Overview

Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry's #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

Contracts

Federal

GSA Schedule 70

GS-35F-0119Y
Dec 20, 2011- Dec 19, 2021

SEWP V

NNG15SC03B/NNG15SC27B
May 01, 2015- Apr 30, 2025

State and Local

CMAS

3-12-70-2247E
Aug 28, 2012- Mar 31, 2022

City of Seattle Contract

0000003265
Jul 11, 2014- Dec 19, 2021

Department of General Services PA - Symantec

4400004253
May 01, 2009- Dec 19, 2021

NASPO ValuePoint

AR2472
Oct 14, 2016- Sep 15, 2026

National Cooperative Purchasing Alliance (NCPA)

NCPA 01-86
Apr 11, 2016- Nov 30, 2021

State of Indiana Contract

0000000000000000000021430
Aug 01, 2017- Jul 31, 2021

State of Missouri Cloud Solutions Contract- NASPO

CT170457009
Apr 21, 2018- Sep 10, 2026

State of New Mexico Contract

80-000-18-00002
Aug 01, 2017- Aug 01, 2021

Texas DIR-TSO-4288

DIR-TSO-4288
Feb 22, 2019- Feb 21, 2021
*Additional Option Years Available

Education

Massachusetts Higher Education Consortium (MHEC)

MC15-04
Aug 10, 2019- Jun 30, 2022

The Quilt

MSA - 05012019F
Apr 01, 2016- Apr 30, 2022

VASCUPP

UVA1482501
May 02, 2014- Dec 19, 2021

Platforms

Turn customer experience into a strategic differentiator


Businesses worldwide count on Genesys to deliver the customer engagement, employee engagement, and business optimization capabilities that drive lasting relationships and impressive business results. Exceed your business goals and customer expectations with the Genesys Customer Experience Platform. Genesys gives you the tools to manage customer journeys across one or more channels.

  • Genesys Cloud

    The Genesys Cloud Platform is a unified, all-in-one customer engagement and employee-management software solution that’s easy to use, quick to deploy, and built for rapid innovation. The platform offers fast internal adoption for small- to mid-market organizations. To learn more visit: https://www.genesys.com/en-gb/platform/purecloud

  • PureConnect

    PureConnect is the omnichannel contact center solution for mid-market to large organizations. You connect with customers over phone, chat, text, or social media – all within a single, powerful application. PureConnect can be customized to meet your specific needs and unlock additional features with subscription licenses. To learn more visit: https://www.genesys.com/en-gb/platform/pureconnect

  • Genesys Engage

    The Genesys Engage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation. With robust, user-friendly tools at their fingertips, your teams are empowered to exceed customers’ rising expectations for personalized, seamless interactions. The Genesys Engage platform delivers operational efficiencies and a superior customer experience. To learn more, visit: https://www.genesys.com/en-gb/platform/pureengage

Events

Archived Events

News

Latest News

The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from Genesys® with ease to deliver better, faster service to ...
READ MORE >

Resources

Radio Show

Why does customer experience matter? During this onsite interview with Federal News Network, Dave York, the Senior Vice President of U.S. Public Sector for Genesys addresses this question and shares how agencies can improve how they deliver services to citizens.

Resource

The City of Avondale sought an IVR platform solution that would address ever-growing constituent calling volumes, improve access to family assistance resources, and reduce utilities disconnects in the community. The City sought to make these improvements without requiring costly capital investments ...

The State of Michigan Department of Human Services (DHS) administers federal funds for public services — such as food, medical, financial, and heating assistance, as well as child protection and family welfare services — through a network of approximately 100 state-wide offices...

Resources

Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or "Blended AI by Genesys," addresses the entire customer journey for the best poss...

Experience Platform—in the cloud, on-premise and hybrid—provides both customer-facing and back-office solutions that have made a demonstrable difference in many government agencies’ customer experience.

Moving to the cloud is a key step of the modernization process to achieve the agency mission, while serving citizens. Government and industry speakers at the FCW Cloud Summit shared their insight on why the question is no longer whether government agencies should move to the cloud, recognizing that ...


Good customer experience is much more than achieving customer satisfaction. Regardless of whether it’s coming from the private or public sector, good CX must be: accessible, engage customers on the channel of their choice (digital, in person or voice) and proactive in determining customer needs. I...

Security standards can be used to evaluate the strength of cloud solutions and why they are essential when evaluating cloud offerings.

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Resources
Tools and automation help agencies deliver on the promise of better customer service.