Foqal Solutions for the Public Sector
Core Product
- Transforms Slack and Microsoft Teams into integrated IT, HR, Customer Service, and Ops support hubs.
- Connects seamlessly with existing enterprise platforms (ServiceNow, Salesforce, Zendesk, Jira) for real-time, bidirectional updates.
IT Helpdesk Features
- Create, update, and track tickets directly in Slack or Teams.
- Multiple creation methods: floating toolbar, direct message conversion, custom emoji shortcuts.
- Password resets, MFA resets, hardware/software provisioning, onboarding/offboarding.
- Powered by integrations with Jira, ServiceNow, Okta, OneLogin.
- Collect all required request details upfront.
- Dynamic forms adapt based on request type.
- Automatically sends requests to the right team member based on expertise, workload, or priority.
HR Help Desk Features
- Onboarding, offboarding, benefits processing, approvals, employee data updates.
- Triggered by keywords, emojis, or forms.
- Gusto, HiBob, Jamf, Kandji for provisioning and deprovisioning.
- Consolidates requests from email, chat, and other channels.
- SOC 2 Type 2 certification, detailed reporting, full audit trails.
Compliance & Audit Readiness
- Auto-creates tickets from messages containing specific keywords or phrases.
- AI suggests resolutions from knowledge base to reduce repetitive work.
- Auto-assign, escalate, and close tickets with no manual tracking.
- Track response times, identify bottlenecks, and measure service quality.
Cross-Department Capabilities
- Works with Jira, ServiceNow, Salesforce, Zendesk, Notion, Confluence, PagerDuty, and more.
- Measures productivity, deflection rates, and customer satisfaction across departments.
- SOC 2 Type 2 certified, private channels for sensitive requests.