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Unifying Service, Automation & Support Inside Slack & Teams

Foqal transforms Slack and Microsoft Teams into integrated service desks for IT, HR, customer service, and operational teams. For public sector organizations - such as municipalities, utilities, and government agencies—it solves the disconnect between communication platforms and enterprise ticketing systems like ServiceNow, Salesforce, Zendesk, and Jira.

The Public Sector Challenge
These platforms are essential for helpdesk and case management but operate outside the tools staff use daily. This separation slows response times, creates redundant work, and increases the risk of missed issues. Public sector teams need fast, compliant, and transparent service delivery without forcing employees to constantly switch between systems.

Foqal’s Seamless Solution
Foqal integrates directly with your existing systems, enabling real-time, bidirectional updates between Slack/Teams and platforms like Jira, ServiceNow, Salesforce, and Zendesk. A ticket update in one system appears instantly in the other, ensuring everyone works from the same information.

Core Capabilities

  • Conversational Ticketing: Create and manage requests directly in Slack or Teams.
  • Automated Workflows & Routing: Ensure the right team member gets the right request instantly.
  • Self-Service Automation: Password resets, MFA resets, onboarding, provisioning, and more.
  • Integration with 3rd-Party Tools: Okta, OneLogin, Confluence, Notion, PagerDuty, and HRIS platforms.
  • Custom Forms: Collect all necessary information upfront to reduce back-and-forth.
  • Compliance & Security: SOC 2 Type 2 certified, with full audit trails.

Use Cases in the Public Sector

  • IT Helpdesk Support

Automates repetitive tasks, integrates with identity systems, and supports multiple ticket creation methods—floating bars, DM conversion, and emoji shortcuts. Reduces DM clutter while maintaining a central service queue.

  • HR Help Desk

Handles onboarding, offboarding, benefits, and employment verifications entirely in Slack or Teams. Supports keyword-triggered workflows, automated approvals, and integration with HR systems like Gusto and HiBob.

  • Saves each HR staff member a day per week
  • Ensures audit readiness with detailed reporting
  • Customer / Citizen Support

Organizes constituent requests from messaging channels into actionable tickets. Intelligent routing assigns the best-suited agent based on expertise, workload, or priority. AI-powered suggestions speed up resolutions and deflect common inquiries.

Benefits for Public Sector Entities

  • Operational Efficiency: Reduces tool-switching and duplicate work.
  • Faster Service: Real-time updates keep workflows moving.
  • Transparency: Built-in reporting and analytics support accountability.
  • Better Satisfaction: Improves experiences for both internal teams and the public.

Foqal empowers public sector organizations to deliver responsive, compliant, and cost-effective services - all within the tools employees already use. It preserves existing IT investments while dramatically improving service delivery speed and quality.