CX Solutions for Public Sector Agencies
With decades of experience supporting U.S. federal, state, and local government agencies — as well as public sector organizations around the world — Content Guru delivers secure, scalable, and citizen-centric contact center solutions that help agencies meet their mission.
Whether you're modernizing constituent services, improving accessibility, or enhancing operational resilience, our team of CX and AI experts is here to help. Explore how our solutions support your agency’s goals for digital transformation, service equity, and public trust.
CX at Scale
Deliver consistent, high-quality service — no matter the demand.
Content Guru’s storm® platform scales effortlessly to support surges in citizen inquiries, emergency response, or seasonal program rollouts, all while maintaining 99.999% uptime and exceptional service levels.
Mission-Critical Communications
Trusted by emergency services and public safety organizations.
Our platform is built for resilience and responsiveness, ensuring your agency can communicate reliably during high-stakes, high-volume scenarios.
Citizen Satisfaction & Service Quality
Improve outcomes and build public trust.
storm® enables faster response times, personalized service, and seamless omni-channel engagement — all of which contribute to measurable improvements in citizen satisfaction.
AI-Powered Knowledge Management
Empower your workforce with real-time intelligence.
AI-driven prompts and dynamic scripting put the right information at agents’ fingertips, reducing training time and improving first-contact resolution.
Back Office Optimization
Streamline operations and reduce complexity.
Unify communications across departments with a single, browser-based interface that simplifies workflows and improves internal coordination.
Compliance and Regulation
Ensure mission-ready compliance and public accountability.
storm® helps agencies meet the highest standards — from FedRAMP High and NIST 800-53 to Section 508 and WCAG — supporting secure, accessible, and auditable citizen engagement.
Custom Integrations and Solutions
Tailored to your agency’s environment.
With a library of pre-built and custom integrations, storm® connects seamlessly with legacy systems, CRMs, and databases — ensuring continuity and interoperability.
Employee Engagement and Empowerment
Support your workforce with tools that work for them.
storm® includes built-in Workforce Engagement Management (WEM) tools to improve scheduling, performance tracking, and agent satisfaction.
Move to the Cloud with Confidence
Accelerate your digital transformation — securely and seamlessly.
storm® enables agencies to transition from legacy on-prem systems to the cloud with minimal disruption, unlocking the benefits of AI, automation, and enhanced data protection.