AI for Government Webinar

brain®2050: The Future of AI in Customer & Citizen Experience

Date & Time

Wednesday, February 26, 2026 | 1:00–2:00 PM ET | Virtual (ON24)

Webinar Theme

From Pilots to Public-Grade Impact—how agencies and GSIs can orchestrate AI responsibly across channels, data, and workflows to deliver secure, scalable, and trustworthy experiences.

Summary

As AI moves from experimentation to operations, public-sector leaders and GSIs face a dual mandate: improve the citizen experience and uphold security, compliance, and transparency. brain®2050 brings together practitioner and research perspectives to cut through hype and focus on what works now—governance, orchestration, data readiness, and measurable outcomes. Learn how to modernize without rip and replace, reduce fragmentation, and align AI with your mission and regulatory requirements.

Agenda Highlights (ET)

  • 1:00–1:05 – Opening & Framing (Why now for government AI in CX)
  • 1:05–1:15 – AI in the Past – Lessons from early waves of automation & analytics
  • 1:15–1:30 – AI in the Future – Research trajectories, model risks & readiness
  • 1:30–1:45 – AI in CX Today – Practical playbooks for public-sector and enterprise use cases
  • 1:45–2:00 – Live Q&A – Audience questions, next steps, resources

Speakers

Mo Tiwari
Mo Tiwari

Staff Research Scientist, Google; formerly OpenAI

Jason Lowe
Jason Lowe

AI Consultant & Educator; Host, “AI Diatribe”

Rhys Harris
Rhys Harris

Product Lead, brain® (AI Orchestration), Content Guru

Who Should Attend

Federal, state, and local CX leaders; CAIO/CTO/CDO teams; program owners; contact center leaders; privacy, risk, and compliance leaders; GSIs and systems integrators supporting public-sector AI programs.

Register Today!