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Conversational AI & Service Desk Solutions for Government
Aisera offers the world’s first unified cloud-native AI Service Experience Platform (AISX), that automates support for IT, government customer service and operations to deliver exceptional business services and value. Aisera fast track’s government’s digital and AI transformation journey with intelligence that drives end-to-end automation of tasks, actions, and processes across digital, voice, and contact center channels.
With our generative AI capabilities integrated with an out-of-the-box global taxonomy and ontology library that provides a 5B+ pre-built intent library and 1T+ phrases, AISX enables organizations to achieve high levels of AI-driven automation and resolution with over 95% accuracy while providing human-like conversations with end-users. AISX offers pre-built and integration with third-party service catalogs that support 1200+ workflows to automate complex processes and offers multilingual capabilities with conversational continuity across Microsoft Teams, Slack, WebChat, email and voice and IVR systems.
With Aisera, government organizations can expect to achieve auto-resolution rates of 75% or higher, significantly reducing the need for human intervention and allowing for faster and more accurate problem resolution. Additionally, the platform reduces costs by 70% or more, allowing government organizations to streamline their service and support operations and redirect resources to other areas of the business.