Yext Blogs

Following Up on The President’s Executive Order on Customer Experience

June 21, 2023

This executive order created a vision for improved government service delivery – yet it continues to be a difficult promise to fulfill. 
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Generative AI: Use Cases for Government

May 31, 2023

What can generative AI do for your government agency and its constituents? 
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People Overwhelmingly Trust Government Websites — But Can The Public Sector Deliver?

December 14, 2021

YThink back to the last question you had related to a public agency. How do I file for disability? When does my driving license expire? Can I apply for a PPP loan? To find answers to questions like these, you have a lot of different research options, but not all are created equal.
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Can the Government Fix Its Customer Service Problem? (Spoiler: It Can)

March 12, 2021

Customer satisfaction (or more aptly, citizen satisfaction) with the federal government recently fell 4.4% to 65.1 out of 100, according to the American Customer Service Index’s (ASCI) Federal Government 2020 report — reaching its lowest point since 2015. 
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