Modernize Your Organization's Phone Support with AI-Powered Voice Automation

Vonar.ai empowers federal, state, and local agencies to modernize both constituent and workforce support by automating inbound voice interactions and integrating directly with enterprise ticketing systems like Jira Service Management, ServiceNow, and BMC Helix. Grace, our conversational AI assistant, understands natural-language inquiries—whether a resident checking permit status, an IT staff member reporting a network outage, or an HR team handling benefits questions—and instantly creates correctly routed, prioritized service tickets so agency personnel can focus on mission-critical modernization efforts.

Key Benefits

• Constituent-First Modernization: Conversational menus guide citizens, businesses, and internal teams through complex support paths—eliminating “press 1-2-3” frustration, cutting wait times, and boosting satisfaction.
• Resource Optimization: Automating first-touch case creation can reduce contact-center and service-desk workloads by up to 50%, freeing limited staffing and budget to advance modernization projects and high-priority initiatives.
• Streamlined Integration: Out-of-the-box connectors for Jira Service Management, ServiceNow, and BMC Helix let agencies deploy Grace across departments in hours—no custom code or downtime required, accelerating digital transformation.
• Data-Driven Governance: Real-time dashboards deliver visibility into call volumes, service-level compliance, and emerging community needs, empowering leaders to make informed decisions and continuously modernize public services.

With Vonar.ai, agencies achieve their digital-government modernization goals—delivering responsive, cost-efficient support that strengthens public trust and drives operational excellence.