Overview

Your mission is our mission.

Northwoods is a technology company truly focused on human services. Our user-centric software—created from our own human services experience—is built for engagement, efficiency, and service delivery in adult & aging, child support, child welfare, and economic assistance. We help state and county human services agencies do more with less and get the results they need.

Nearly 45,000 caseworkers across the country use our solutions to manage, collect, view, and share case content and data more efficiently. As a result, agencies improve service delivery, maximize productivity, make informed decisions, and achieve better outcomes for the vulnerable adults, children, and families they serve.

Products

  • Traverse®

    Traverse is a content collection, data collection, and case discovery solution that helps caseworkers efficiently collect, retrieve, and share case content and evidence from anywhere. Traverse automatically analyzes the information collected with no additional work required. This process empowers caseworkers, supervisors, directors, and state executives to make informed, confident decisions for the vulnerable adults, children, and families they serve.

  • Compass® Capture

    Compass Capture is an intuitive web application that allows agency workers to categorize and submit documents to any document management system using point of entry scanning. Caseworkers save documents in an electronic case file, make documents available almost instantly throughout the agency, route documents to multiple recipients simultaneously, and categorize documents for multiple clients or case files.

  • Compass® Appointments

    Compass Appointments helps agencies manage client flow and scheduling. It improves client service as well as communication between the front desk and caseworkers. By automating client check-in, eliminating paper appointment schedules, consolidating scheduling, and helping distribute the assignment of appointments among workers, Appointments reduces client wait times and lines in the lobby.

  • Compass® Pilot

    With Compass Pilot, case and client data collected at any point in the system is immediately available to all workers and processes that need it. Automating routine tasks results in dramatic increases in productivity and service levels throughout the organization.

  • Compass® CoPilot

    Compass CoPilot allows workers to manage case and client information on an iPad. This mobile package equips workers to take important information into the field and create new information. They can sync the information back to Compass Pilot at their office computers.

Contracts

State & Local Contracts

Texas DIR-TSO-4288

Texas DIR Contract: DIR-TSO-4288 Contract Period: Through February 21, 2021 (with 2 option years)


News

Latest News

Northwoods and SolutionsWest launched a partnership to help California social services agencies successfully implement new technology. Northwoods will provide a software solution to help child welfare ...
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Yuba County Health and Human Services (HHS) is investing in new technology that uses artificial intelligence to surface key case information to help child welfare caseworkers make critical safety ...
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Child welfare caseworkers spend more time with clients
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Child welfare caseworkers stop drowning in paperwork to spend time with children and families
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Solution part of Governor’s Office of Health Transformation focus on citizen-centric service
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Resources

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Case Study

Cabarrus County Department of Human Services’ (DHS) clients were frustrated by a confusing lobby and long waits, which had a ripple effect on the agency’s efficiency. Cabarrus County DHS partnered with Northwoods to redesign the lobby, upgrade technology, and modernize business processes to redu...

E-Book

How Next-Generation Technology Designed for Engagement, Efficiency, and Service Delivery Can Help Knock Them Down

As Child Welfare modernizes to the new Comprehensive Child Welfare Information System (CCWIS), agencies have the opportunity to apply innovative solutions to overcome systematic barriers.

Resources

Turnover is a chronic problem in children and family services. Complex caseloads and a high-stress environment, coupled with Inefficient systems and time-consuming paperwork requirements, often cause workers to burnout and leave, which creates negative ripple effects across an agency.

Solutions Brief

Northwoods is a technology company truly focused on human services. We are your partner. We're committed to helping you solve problems, improve business processes, and meet your mission.

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