Northwoods Solutions for the Public Sector

Traverse is off-the-shelf, cloud-based human services technology powered by Amazon Web Services (AWS) and built for caseworkers in child welfare and adult & aging.

Caseworkers collect, view, and share case content from anywhere at any time using the web-based application and companion mobile apps. Traverse automatically analyzes data and information to bring critical case content to light. Caseworkers understand the past and present to make informed, confident safety decisions for children and families.

• High-Value Work: Traverse eliminates redundant work, allowing caseworkers to do more high-value work with families to reduce trauma.
• Mobile: Mobile applications are optimized for when caseworkers are in the field engaging with families and work in disconnected mode.
• User Friendly: The intuitive design allows caseworkers to fill out forms, collect documents, photos, audio, or video from anywhere.
• Cloud-Based: Caseworkers can access electronic case files from anywhere. Built on AWS, cloud hosting reduces the IT burden and ensures caseworkers have the most up-to-date version.
• Collaboration: Caseworkers and supervisors can share documents, photos, and videos, and hand off work from the office or remotely.
• Informed Decisions: Traverse automatically analyzes case content to quickly understand critical information from the past and present.

Compass Capture is an intuitive web application that allows agency workers to categorize and submit documents to any document management system using point of entry scanning. Caseworkers save documents in an electronic case file, make documents available almost instantly throughout the agency, route documents to multiple recipients simultaneously, and categorize documents for multiple clients or case files.

Compass Appointments helps agencies manage client flow and scheduling. It improves client service as well as communication between the front desk and caseworkers. By automating client check-in, eliminating paper appointment schedules, consolidating scheduling, and helping distribute the assignment of appointments among workers, Appointments reduces client wait times and lines in the lobby.

With Compass Pilot, case and client data collected at any point in the system is immediately available to all workers and processes that need it. Automating routine tasks results in dramatic increases in productivity and service levels throughout the organization.