Evaluating Performance of the Public-Facing Workforce
Designed specifically for Support teams using Salesforce, Leaptree Optimize provides managers and agents with valuable insights into performance and offers details on where individuals can improve.
With an intuitive and user-friendly interface, automate the creation of scorecards for your teams with ease.
Leaptree Optimize is built 100% inside of Salesforce using the Lightning Platform. No need for the APIs or hassle with external integrations. Available on AppExchange to trial or schedule a demo.
Local, State and Federal Agency teams are often cost conscious. As a result, we’ve designed a simple pricing structure -only pay a user fee per Evaluator - Agents go FREE.
Software developers or IT support not required. Departmental Managers & Agents can build and configure custom scorecards for themselves.
With data-driven metrics, get a better understanding of individuals key strengths. Assign tasks more effectively and boost overall performance.
Agents and managers can create instant feedback loops, enhance daily performance dialogue and establish effective performance trends.
By monitoring short-term performance, keep employees motivated to continue achieving results, especially when goals are aligned to individual strengths.
Government Security standards such as fedramp.gov and ATO Approval are all fully certified within the Leaptree Optimize App. Leaptree Optimize went through rigorous security testing with Salesforce.com to become a certified Managed Package within their platform.
Who Is Leaptree Optimize For?
Apply formalized methods to your customer-centric quality assurance methodologies within the organisation. Customise based on call handling types and ensure adequate data sampling methods are implemented. Surface this information up into actionable QA metrics to drive continuous improvement among your teams.
Receive QA report cards with insightful recommendations to help you improve your customer engagements. Keep track of your progress over time to ensure you are on track with your Key Performance Indicators.
Track interactions with your support teams, comparing high performer engagements to help assessments. Pro-active feedback to support teams to enhance probabilities of ticket closure. Ensure focus on the high priority tickets by leveraging your experience in assessing the customers interactions also.
Receive ongoing guided feedback on ticket assessments to support better closure rates. Enhanced feedback and coaching leads to better overall performance and motivation.