Government Events and Resources

Modern government demands more process automation and less complexity. Federal agencies need to solve complex challenges with agile delivery capabilities on shorter timelines.In this webinar, you learned how ServiceNow’s Creator Workflows provides a powerful, unified app ...

Precisely and their peers hosted the Maximizing Service Maps to Include the Critical CIs on the Mainframe Webinar on March 8th, 2022. This session discussed how to resolve and reduce service incidents quickly by utilizing Ironstream for ServiceNow.

Enabling seamless document management capabilities in your ServiceNow application is now possible. After summarizing some of the well-known ServiceNow document management facilities, i.e.: Managed Documents; Employee Document Management for HR Service Delivery; Integration Hub & Microsoft SharePoint Spoke, ...

With virtual and hybrid working here to stay, agencies are re-imagining service delivery models to meet what is now a long-term need. The workflows and systems that support IT services must be user-friendly while conforming to critical security requirements. ServiceNow has created a tight integration with Microsoft to ...

This series focuses on introducing attendees to ServiceNow experts and capabilities, teaching attendees how ServiceNow's platform capabilities can be leveraged and implemented within their own organizations.During this session, attendees learned about how the Army has enabled their ...

With virtual and hybrid working here to stay, agencies are re-imagining service delivery models to meet what is now a long-term need. The workflows and systems that support IT services must be user-friendly while conforming to critical security requirements. ServiceNow has created a tight integration with Microsoft to ...

IT leaders are faced with the daunting effort of coordinating projects across multiple different environments. While this is challenging enough, agencies are trying to manage these complex programs with antiquated solutions.Enter IT Business Management (ITBM). Deploying ITBM provides the transparency, flexibility, ...

During this webinar, attendees learned about: Current government trends and challenges surrounding data privacy, governance, and risk Why in-depth data discovery and classification is critical to any successful data management effortHow ServiceNow and BigID work together ...

Registrants joined us for a complimentary webinar that is part of a series hosted by Qualtrics, ServiceNow, and Carahsoft.Registrants learned how to integrate real-time feedback into the action loop for better customer service and improved agent effectiveness. They also learned how ...

Attendees of this webinar learned about:Employee needs/expectations Omni-channel employee experience Improving content by transforming the knowledge base