Who Is Leaptree Optimize For?
Apply formalized methods to your customer-centric quality assurance methodologies within the organisation. Customise based on call handling types and ensure adequate data sampling methods are implemented. Surface this information up into actionable QA metrics to drive continuous improvement among your teams.
Receive QA report cards with insightful recommendations to help you improve your customer engagements. Keep track of your progress over time to ensure you are on track with your Key Performance Indicators.
Track interactions with your support teams, comparing high performer engagements to help assessments. Pro-active feedback to support teams to enhance probabilities of ticket closure. Ensure focus on the high priority tickets by leveraging your experience in assessing the customers interactions also.
Receive ongoing guided feedback on ticket assessments to support better closure rates. Enhanced feedback and coaching leads to better overall performance and motivation.