Transform Government Productivity with Upland Software

Upland Software helps agencies unlock new efficiency and service potential with four proven solutions, RightAnswers, Panviva, InGenius, and BA Insight, addressing the unique needs of the public sector.

Why Governments Choose Upland Software

Trusted Knowledge Management Platform: Unify all content, policies, and expertise across teams, making critical information instantly available and actionable.
Robust Workflows: Automate routine tasks and speed up service delivery, without sacrificing oversight or compliance, by integrating people, process, and platforms.
Connected Data, Smarter Decisions: Break down data silos and empower staff to access, search, and act on any information they need.
Compliant AI: Equip employees with AI knowledge tools and AI guidance so they can serve constituents more effectively, safely, and transparently across all channels.
Enterprise Security: Deploy with confidence thanks to industry-leading compliance, robust identity management, and flexible deployment options designed for government.

Empower your teams, streamline service, and future-proof government operations with Upland’s secure, proven technology.

How Upland Software Delivers Proven Results

Agent/Employees
- 80% of tickets solved at first level, streamlining issue resolution for public-facing and internal service needs.
- 88% improvement in first contact resolution, minimizing delays and follow-up for constituents.
- 75% reduction in training time, allowing agencies to onboard new staff quickly and respond to changing needs.
Knowledge Managers
- 85% faster creation of new knowledge resources for policies, processes, and services.
- 80% quicker review cycles for ensuring accuracy and compliance.
- 90% faster quality control checks, supporting high standards across government operations.
Citizens
- 70% of questions resolved instantly via conversational self-service, improving accessibility to public information and services.
- 8.2 average Net Promoter Score (NPS), reflecting strong satisfaction and approval from constituents