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Synaptic Solutions for the Public Sector

Synaptic AQ for Government is an AI-powered offering on the Salesforce platform designed to improve both constituent-facing service interactions and internal staff operations.

  • Citizen AQ acts as an AI concierge to support citizen self-service, including guided intake and access to information on the public website—before staff need to engage.
  • Operations AQ helps government employees manage demand more efficiently once work enters the agency.
  • Synaptic Citizen AQ

    Agent-powered citizen service and case management — delivered as a fully managed solution.

    › 24/7 AI-powered citizen self-service — forms, benefits, and case tracking across all channels

    › AI copilot for service agents — faster response, lower cost per case

    › Built-in compliance, audit trails, and government security standards

  • Synaptic Operations AQ

    AI-powered internal operations — streamline how your agency works behind the scenes.

    › Intelligent knowledge management — AI that keeps policies, procedures, and content current and findable

    › Internal service automation — streamline IT, HR, and shared services requests across the agency

    › Operational intelligence — surface insights from internal data to drive better decisions faster