Synaptic Solutions for the Public Sector
Synaptic AQ for Government is an AI-powered offering on the Salesforce platform designed to improve both constituent-facing service interactions and internal staff operations.
- Citizen AQ acts as an AI concierge to support citizen self-service, including guided intake and access to information on the public website—before staff need to engage.
- Operations AQ helps government employees manage demand more efficiently once work enters the agency.
Agent-powered citizen service and case management — delivered as a fully managed solution.
› 24/7 AI-powered citizen self-service — forms, benefits, and case tracking across all channels
› AI copilot for service agents — faster response, lower cost per case
› Built-in compliance, audit trails, and government security standards
AI-powered internal operations — streamline how your agency works behind the scenes.
› Intelligent knowledge management — AI that keeps policies, procedures, and content current and findable
› Internal service automation — streamline IT, HR, and shared services requests across the agency
› Operational intelligence — surface insights from internal data to drive better decisions faster