Customer Experience and Engagement Solutions

Customer Experience and Engagement Solutions

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Customer Experience (CX) in the Public Sector represents how constituents perceive and react to civic services. By transforming the CX, the Public Sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the Government to uphold their responsibility of sharing and reporting information securely to the public.









  • GovExperience Summit Event Banner
  • The Top 10 GovExperience & CX Events for Government in 2026
  • Expert Edition eBook - Reimaging Service: How HISPs lead digital charge
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CX Self-Guided Tours

Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital Government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Leading CX Solutions (20)
  • Website Modernization and Mobile Enhancement (31)
  • Digitization of Services (46)
  • Customer Services (43)
  • Public Outreach (16)
  • Social Media (7)
  • Electronic Signatures (7)
  • Contact Centers (16)
  • Accessibility & Adaptive Technology (20)
  • Social Impact (9)

All Customer Experience & Engagement Vendors

All # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Trending Topics: Customer Experience and Engagement

This datasheet outlines Asana’s licensing options and feature sets for public sector teams, showing how the platform helps agencies modernize work, improve collaboration, and ...

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This datasheet outlines Asana’s licensing options and feature sets for public sector teams, showing how the platform helps agencies modernize work, improve collaboration, and ...

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This resource explains how Asana Gov provides a secure, AI-powered work management platform designed to help public sector agencies coordinate mission-critical work, modernize ...

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Gyst Solutions Brief

Gyst AWS Solution Brief

Put customers at the center of every interaction with Gyst. Our software makes your current IVR more customer friendly, thereby reducing Contact Center costs and improving Customer ...

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Discover how federal leaders are applying AI, data and design thinking to simplify services, scale personalization and strengthen public trust. In this eBook, featuring insights ...

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When in crisis, it's important to ensure your community and agency are covered. Discover how AidKit enables your agency to provide quick financial assistance during disaster.

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Project Broadcast is a powerful communication platform that helps teams send timely, personalized, and measurable messages across multiple channels. In this session, discover how ...

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This e-book explores how high-impact service provider agencies are modernizing government services by using human-centered design, data, and emerging technologies like AI to ...

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Hyperscience Solutions Brief

Hypercell for SNAP

This resource highlights Hyperscience's Hypercell platform was purpose-built to automate complex SNAP and government document workflows. It delivers AI-driven IDP with high ...

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Carahsoft February 11, 2026
Carahsoft 9:15 AM PT
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Carahsoft February 11, 2026
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Carahsoft February 12, 2026
Carahsoft 2:00 PM ET
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Carahsoft February 11, 2026
Carahsoft 1:00 PM ET
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Public Sector Enablement Program
Carahsoft February 12, 2026
Carahsoft 7:30 AM PT
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Carahsoft February 12, 2026
Carahsoft 11:00 AM ET
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Discover Customer Engagement Innovations

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Expert Edition: HISP Deep Dive: Elevating federal digital services
Read the report to hear insights from experts about discovering the path of continuous improvement
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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A trusted partner on the transformation journey
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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Government Customer Experience & Engagement Summit: Top Takeaways
GovExec hosted the Government Customer Experience and Engagement Summit on June 1 - these are the Top Takeaways.
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience

Digital Customer Experience Trends