Customer Experience and Engagement Solutions

Customer Experience and Engagement Solutions

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Customer Experience (CX) in the Public Sector represents how constituents perceive and react to civic services. By transforming the CX, the Public Sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the Government to uphold their responsibility of sharing and reporting information securely to the public.









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CX Self-Guided Tours

Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital Government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Leading CX Solutions (20)
  • Website Modernization and Mobile Enhancement (29)
  • Digitization of Services (46)
  • Customer Services (42)
  • Public Outreach (15)
  • Social Media (7)
  • Electronic Signatures (7)
  • Call Center (13)
  • Accessibility & Adaptive Technology (19)
  • Social Impact (9)

All Customer Experience & Engagement Vendors

All # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Trending Topics: Customer Experience and Engagement

Open-source intelligence (OSINT) is increasingly critical to national security, offering insights from vast volumes of publicly and commercially available data across media, social ...

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Zoom has achieved DISA Impact Level 4 (IL4) authorization for Zoom for Government, enabling secure collaboration for DoD agencies and mission partners handling Controlled ...

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From quick polls to in-depth surveys, Alchemer's survey platform has you covered. Discover how you and your agency can build, launch, and respond to results.

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Capture feedback in real time. Integrate Alchemer Digital to your software to get insight from customers that builds customer experience, boosts loyalty, and more.

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Discover how you and your agency can boost the customer experience. Use Alchemer Connect to seamlessly integrate automation tools with your software.

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This resource is a Defense Solution Brief that outlines how Salesforce strengthens mission readiness by modernizing core business and operational processes across defense agencies. ...

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This resource is a defense-focused product overview/datasheet describing how Salesforce supports mission readiness for defense agencies. It highlights platform capabilities, IL4 ...

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Nutanix accelerates your path to AI by enabling you to overcome common challenges such as infrastructure complexity, security, compliance, and lack of AI expertise. See how Nutanix ...

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Control spending and protect taxpayer money. Discover how Ramp can assist you and your agency with automated card, spending, and reimbursement management.

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Discover Customer Engagement Innovations

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Expert Edition: HISP Deep Dive: Elevating federal digital services
Read the report to hear insights from experts about discovering the path of continuous improvement
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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A trusted partner on the transformation journey
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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Government Customer Experience & Engagement Summit: Top Takeaways
GovExec hosted the Government Customer Experience and Engagement Summit on June 1 - these are the Top Takeaways.
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience

Digital Customer Experience Trends