Transform Mobility for Today and Tomorrow
RideCo is the leader in rider-centric on-demand transit technology, with the most adopted cloud-based paratransit and microtransit solution among the 10 largest cities in the United States. Trusted by agencies, as well as fleet operators and technology companies, their platform powers the largest on-demand transit services in North America including Philadelphia and Houston.
RideCo stands at the forefront of the transportation transformation, redefining how people move in today's dynamic mobility landscape. Incorporated in 2015, RideCo disrupted the status quo by introducing the first app-based, on-demand public transit service in North America. Since then, their relentless commitment to innovation has yielded features that have changed the way riders use transit and how agencies operate their services.
With a tenure of 10+ years in the industry, RideCo has implemented more than 80 paratransit and microtransit services across North America. The company’s customer base speaks volumes about their innovative, industry-leading technology. Southeastern Pennsylvania Transportation Authority (SEPTA), Metropolitan Transit Authority of Harris County (Houston METRO), VIA Metropolitan Transit Authority (VIA San Antonio), Regional Transportation Commission of Southern Nevada (RTC), City of Tucson, and Kansas City Area Transportation Authority (KCATA) trust RideCo to deliver equitable, accessible, and efficient public transit solutions.
Leader in Paratransit and Microtransit
RideCo powers the largest on-demand transit services, including managing a fleet of 400+ vehicles with the SEPTA Access paratransit program, and it is through their innovative technology that agencies are empowered to provide accessible and efficient transportation options for their communities. By enhancing mobility for all, RideCo is contributing to a more equitable future. Their industry-leading platform is dynamic and flexible enough to solve an evolving list of use cases and challenges, including:
Automating manual paratransit processes to improve operational and cost efficiency
Maximizing fleet productivity through commingling paratransit and microtransit
Improving accessibility for residents living in low-density areas
Providing high-frequency connections that close the first/last mile gap
Replacing underperforming bus routes with efficient microtransit
Reducing employee commute times with reliable service
Customer-Centric Approach with RideCo Empower
A partnership with RideCo goes far beyond the enablement of paratransit and microtransit technology—the dedication to supporting agency partners throughout the entire customer lifecycle, and the commitment to continuous optimization and program improvement—drives the RideCo-empowered approach to customer success. As a result, agency partners benefit from the industry's best customer service, which has resulted in a 97% customer retention rate and a Net Promoter Score (NPS) of 73, far exceeding the Saas-industry average by 103%. This speaks volumes about the trust that their agency partners have in RideCo and the ongoing value they derive from their technology.
Driving Innovation
RideCo brings to market an end-to-end platform with a comprehensive product suite and competitive differentiators. Their technology continues to evolve to meet the unique needs of each agency and community they serve, delivering tailored, right-sized solutions that enhance efficiency, reduce operating costs, and improve the overall transit experience. To date, RideCo has been awarded U.S. patent numbers 10,248,913; 10,853,743; and 11,429,910.
RideCo’s Vision for the Future
RideCo envisions a world where transportation is equitable, accessible, efficient, and cost effective. Leveraging the opportunities of technology to transform how people move, RideCo enables cities and communities to become more connected and sustainable.
As an organization driven by innovation, partnership, and a rider-centric approach, RideCo is the partner of choice for agencies and communities looking to revolutionize their transportation services. Join RideCo on their journey to Transform Mobility for Today and Tomorrow.