Queue-it Product Features

Virtual Waiting Room Features

  • 24/7 Visitor Peak Protection

    Enables long running waiting rooms with at peaks visibility mode. By enabling at peaks visibility mode the waiting room is continuously monitoring your website while acting like an invisible safety-net. The waiting room activates only when visitor inflow exceeds the configured Max Outflow.

  • Custom Theme

    Enables customization of the visitor interface, including the use of a language selector. The language selector allows your visitors to select their preferred display language when they access your waiting room page. The Queue-it logo and link, and the “What is this” link, will not be removed or changed.

  • Premium Reporting

    Provides access to graphs and exportable data for the entire lifetime of your account. Graphs can be customized, based on relevant preset parameters and exported to files (.csv, .png, .xls).

  • E-mail Notifications

    Notifies visitors by e-mail when their turn comes. When the E-mail Notifications feature is selected, visitors can enter their e-mail addresses and Queue-it will send an e-mail with a link to their place in line. This link can be used from any computer.

  • Connectors

    Identifies visitors returned to your website or native app as coming from Queue-it. With Connectors, the visitor’s unique waiting room ID, place in the waiting room, timestamp and hash value are passed on to your site or app. The unique waiting room ID can be used to fetch waiting room information via the Queue-it API. For instance, if the visitor has been through the queue and how many times the queue visitor session has been used. Connectors support a range of programming languages and have support for native mobile apps (iOS and Android).

  • Bots and Abuse Management

    Mitigates bots and scripts from gaming waiting rooms. Bots and abuse management is a set of features including an advanced CAPTCHA functionality and a set of API functions that can be leveraged to make it difficult for bots and scripts to impact your waiting rooms.

  • User Management

    Manages new and existing user accounts who administer and access your organization’s Queue-it account. This means you can now create unique logins for your employees, each with different accessibility rights through the assigned role on their account.

  • Notifications and Logs

    Notifies designated user groups by e-mail of any waiting room or account changes made on the GO Queue-it Platform or waiting room runtime system (e.g., for when a waiting room is updated). Notifications are arranged in notification groups which can easily be applied to different waiting rooms. The log feature creates a changelog of all user access and changes to your GO Queue-it Platform, including account and waiting rooms.

  • IP Address Skipping

    Allows users from specific IP addresses to skip the queue. This feature is relevant if you e.g., have a call center, you are a support team member, or an external partner who should be allowed to access the website when enabling a waiting room – without having to wait in a waiting room.

  • White Label

    Allows you to remove Queue-it’s logo, set the waiting room page title and favicon, and/or modify the “your turn” sound. It is possible to use another fully qualified domain name (FQDN) than the default (e.g., http://ticketania.queueit.net) to align the visitor experience with the company’s brand (Example.: http://queue.ticketania.com). One SSL certificate is included.

  • API

    The Queue-it API offers programmatic access to configuring and controlling the waiting room.

  • Load Test

    The Load Test feature allows you to move a waiting room or the entire account into a sandbox environment where the normal scripting protection filters are removed so your load scripts can run un-interrupted. The sandbox environment is running on an isolated set of servers, so you don't accidentally crash your own account. Load tests are booked via a self-service tool in the GO Queue-it Platform.