Overview

PagerDuty is the central nervous system for your digital ecosystem. We sit at the heart of your technology ecosystem and analyze digital signals from virtually any software-enabled system. We help you intelligently pinpoint issues like outages, as well as capitalize on opportunities, empowering teams to take the right real-time action. PagerDuty enables your team to spend less time reacting to incidents and more time developing for the future.

State and local government and education (SLED) agencies are adopting shared services and new technologies in mobility and the cloud to achieve cost efficiencies while improving constituent experiences. PagerDuty helps SLED IT teams gain visibility across hybrid cloud infrastructure, and take real-time action to improve quality and access to public services.

From digital disruptors to Fortune 500 companies, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time.

Products

A Platform for Real-Time Operations

When business-impacting issues strike, you have seconds to mobilize a cross-functional response. PagerDuty ensures you’re never caught off guard by collecting data signals from anywhere, interpreting these signals, engaging the right people, and accelerating resolution and learning.

The Importance of Digital Operations Management

Digital services power how people buy, sell, work, connect, learn, and even live. The rise of digital offers organizations opportunities to innovate and scale more efficiently. But managing digital services is a whole new world, where every moment is a moment of truth.

Customers demand perfection, and organizations have seconds, not hours, to solve digital problems -- otherwise suffer growing volumes of lost revenue, churned customers, and lost productivity.
 

Product Overview:

  • On-Call Management

    PagerDuty’s on-call management capabilities make it simple to distribute on-call responsibilities across your teams. World-class organizations use PagerDuty as DevOps best practice to enforce accountability and quality as they onboard new services at scale. With intuitive, flexible scheduling and escalations, organizations can ensure the exact right people are notified every time.

      • LIVE CALL ROUTING
      • SERVICE AND TEAM ORGANIZATION
      • FLEXIBLE, DYNAMIC NOTIFICATIONS
      • USER-FRIENDLY SCHEDULING
      • SELF-SERVE SCHEDULE MANAGEMENT
      • AUTOMATED ESCALATIONS
      • MOBILE INCIDENT MANAGEMENT
  • Modern Incident Response

    Orchestrate the right response for every incident.

    Protect revenue and improve customer experiences by resolving critical incidents faster and preventing future occurrences. Bring major incident best practices to your organization with end-to-end response automation and friction-free postmortems.

      • RESPONSE AUTOMATION
      • STAKEHOLDER COMMUNICATION
      • MOBILE PLATFORM BUSINESS RESPONSE DASHBOARD
      • ITSM INTEGRATION
      • MAJOR INCIDENT LEARNING
      • INCIDENT RESPONSE TRAINING
      • COLLABORATION, COMMUNICATION, AND CONFERENCE
  • Event Intelligence

    Cut Through the Noise; unleash innovation and productivity. PagerDuty is the only platform that blends machine and human telemetry, looking at both digital signals and human response behavior to optimize your digital operations.

      • ROUTING AND WORKFLOW AUTOMATION
      • INTELLIGENT TRIAGE
      • PAST INCIDENTS
      • RELATED INCIDENTS
      • INTELLIGENT ALERTS
      • ALERT GROUPING PREVIEWS
      • NOISE SUPPRESSION
  • Analytics

    Modern operational insights for your digital business. PagerDuty Analytics combines machine and human response data to provide modern operational insights to business and operational leaders, enabling them to drive process maturity and better business outcomes.

      • INTELLIGENT DASHBOARDS
      • SPOTLIGHT
      • OPERATIONAL REVIEW ANALYTICS
      • PRESCRIPTIVE DASHBOARDS
      • OPERATIONAL METRICS BEYOND MTTA/MTTR
      • PEER AND INDUSTRY BENCHMARKS
      • THOUGHT LEADERSHIP AND BEST PRACTICES
  • Visibility

    Connect insights to real-time action. PagerDuty is the only platform that provides both technical and business stakeholders a shared, real-time view of how technical incidents impact digital experiences, enabling them to proactively do the right thing for the business in real time.

      • OPERATIONS CONSOLE
      • SERVICE HEALTH CONSOLE
      • MAJOR INCIDENT CONSOLE
      • INFRASTRUCTURE HEALTH CONSOLE
      • RESPONDERS' CONSOLE
      • CONSOLE CUSTOMIZATION

Contracts

Federal

GSA Schedule 70

GS-35F-0119Y
Dec 20, 2011- Dec 19, 2021

ITES-SW

W52P1J-15-D-0008
Mar 03, 2015- Aug 10, 2020
*Additional Option Years Available

Education

Massachusetts Higher Education Consortium (MHEC)

MC15-04
Aug 10, 2019- Jun 30, 2022

News

Latest News

PagerDuty, Inc., a global leader in digital operations management, today launched its expanded PagerDuty Partner Programs for System Integrators (SIs), Consultancies and Managed Service Providers ...
READ MORE >

Resources

Blog

COVID-19 is forcing many teams into crisis mode, as they rush to meet customer and employee needs in our new socially distanced reality.

PagerDuty is known as the platform for driving real-time work, and with the current global spread of COVID-19, many of our customers have been asking how we leverage PagerDuty internally to intelligently coordinate a response to emergency situations (such as this) as they arise.

A Network Operations Center (NOC) is a location from which IT support technicians can supervise, monitor, and maintain client networks and infrastructure. Because they act as a central nervous system for many organizations, NOCs are typically located in a central physical location.

As reported cases of novel coronavirus (COVID-19) continue to rise around the world, many companies are increasingly shifting to using remote work as a way of minimizing exposure for their workforce. But even if some of these companies have been remote-friendly in the past, many organizations are cu...

Guide

Event Intelligence. Response Orchestration. Better Software.

Event Intelligence. Response Orchestration. Better Software.

Resources

When business service disruptions are highly visible over prolonged periods, customer backlash can ruin your company’s reputation. Mitigating material brand damage requires your company to have an incident response plan that also addresses the needs of the business during those critical disruption...

Solutions Brief

PagerDuty with Microsoft Azure and Visual Studio Team Services (VSTS) support the full DevOps lifecycle, from code development to build, testing, and deployment, as well as incident response across all critical processes of the delivery pipeline.

The PagerDuty + ServiceNow certified integration application empowers joint customers to better manage their overall digital operations across the enterprise. With this application, customers can extend real-time incident response capabilities to include ServiceNow Incident Management, Change Manage...

Video

Setting Up PagerDuty for Crisis Response