Lakeside Software Solutions for the Public Sector

SysTrack: The Proactive IT Platform

Every IT environment should be effortless to manage so that users genuinely enjoy their interactions with their technology. That's why Lakeside created SysTrack, the proactive IT platform to give organizations a better view across their IT environments.

By collecting more data than any other solution in the market, SysTrack offers real-time insights and historical trends to help proactively identify IT problems and automate their resolutions. These insights also support planning and transformation initiatives and help IT keep a pulse on employee sentiment.

Finally, a proactive IT solution that helps:

• IT operations & support shift left to detect problems before the user does and mitigate them before they call the help desk.
• IT infrastructure manage capacity planning with real-time information from across the organization, reducing time and cost.
• IT management see the entire technical estate at a glance to make strategic decisions based on data, not assumptions.
• Digital workplace leaders gain insights into employees ‘actual experiences with enterprise technologies and the complete digital employee experience.

This is all made possible by our agents—the Intelligent Edge. It gathers more 10,000 datapoints every 15 seconds and acts like a “black box” to tell you exactly what went wrong in case of an issue. Plus, it assists users with self-help functionality and AI-driven automations where it matters, on the endpoint device.