JUMP Technology Services Solutions for the Public Sector

Our flagship product, LEAPS for Adult Protective Services (APS) provides case component data for your annual NAMRS report submissions with our Statewide Adult Protective Services Solution.  We’ll even submit your report for you.  Our services include annual check-ins and audits of your list management.  We’ll help you align your staff training to your goals at no additional charge. When you make the switch to JUMP Technology Services®’ LEAPS for Adult Protective Services (APS), you’ll benefit from the best practice tools and a community-based set of tools.  Our product team monitors what is happening in the APS community and sponsors new time-savings tools.  Other times, one Adult Protective Services customer will include a new feature as part of the onboarding process.  This tool becomes available as a no charge enhancement in the next version for all customers.  Why do we provide this low cost, no cost tool?  Because we are passionate about Adult Protective Services as a mission.

LEAPS has built a solid reputation as an innovative and easy to use solution for Adult Protective Services. Our solution is web based, and vendor hosted. Using our deep industry expertise and insights into the unique needs and requirements of social services, we effectively and securely apply emerging technologies as comprehensive solutions for increased efficiency, enhanced visibility, and improved outcomes.

This system is an out of the box solution for Long Term Care Ombudsman.  LEAPS has built a solid reputation as an innovative and easy to use solution for Adult Protective Services and this package designed for the LTC Ombudsman meets these same expectations.

In this system, designated roles are able to enter documentation associated with complaints and activities in the name of the Local Ombudsman.  The system contains role based permissions to access and add documentation to casework. System administrators have tools to reopen Ombudsman investigations to make corrections when errors have been discovered.

This system provides:

• Complaint Tracking
• Facility Visit Tracking
• Travel Tracking
• Case Documentation
• Activities Tracking
• OAAPS Reporting
• Canned Reports
• Single Sign On

CAPSTONE is a Software as a Service (SaaS) solution designed for programs who manage eligibility, enrollment, and case management. Capstone’s configurable workflow provides a robust platform for managing service delivery and provider communications. The system runs in modern browsers including Edge, Chrome, Internet Explorer, Firefox, and Safari. The configurable list management and configurable forms make it easy for your program to make changes without additional programming costs.

CAPSTONE includes:

❖ Automated OAAPS Reporting

❖ CDA Reporting

❖ Service Codes

❖ Key in Service Units

❖ Upload Service Units

❖ Barcoding

❖ Public Facing ADRC Site

❖ Configurable Assessments

❖ Electronic Referrals

❖ Workflow Management and Task Alerts

❖ Resource Directory using 211 Taxonomy

❖ Plan of Care

❖ Logs for Contact Management

❖ Attach documents- pdf, images

❖ Single Sign On

❖ Portal for Providers

❖ Caregiver Component

❖ Intake and Eligibility

Capstone’s robust Resource Directory includes

• Public facing website
• Eligibility and referral
• Interactive provider communication portal
• Provider management tools
• Easily configurable, giving you control over published data
• Live integrated public search

Our provider management tools integrate with 211 resource directory terminology. Multiple levels of contact management allow you to keep some contact information private while also publishing real time information to your consumer community.  Our online form allows you to take electronic requests and authorize new provider information without re-entry, saving your program valuable time. Provider information shared through the provider management tools means that you don’t wait on a programmer to update information on your web page. Onboarding a new provider into the directory? No problem. A few clicks later and their information is live and searchable by the public when you choose to share it.

LEAPS for Public Administrator

LEAPS gives you the ability to manage your case information including heir and asset management and case notes.  Distribute heirs’ checks, scan documents, record inventory, and print court reports using our LEAPS for Public Administrator.

LEAPS for Public Guardian

LEAPS allows you to manage all areas of your client’s needs including asset and inventory management, case management, interviews and time spent, as well as financial management and bank reconciliation. Keep track of tasks and court dates, upload documents, manage ACH payments, print checks, enter recurring and one-time payments, distribute quarterly interest, and print court reports using our LEAPS for Public Guardian.

Our BOUNDS system for facility licensing eliminates inefficient, time-consuming communication between program administration, providers & the public with our out-of-the- box Licensing & Certification Management Solution.

BOUNDS EMPOWERS YOUR TEAM TO:

• Eliminate backlogs in processing and compliance monitoring
• Manage surveys, licenses, and application processing faster and more efficiently
• Streamline communications between administrators, providers and the public
• Empower citizens with easy and intuitive search
• Scale up as needs evolve and budget allows

Key Features:

❖ Dashboards for Surveys, Appeals, Complaints, Incident Reports, and Portal Communications

❖ Provider portal for notices, annual reports, plans of correction, messaging, configurable forms

❖ Provider application activities tracking

❖ Enforcements tracking

❖ Training and Event Registration System

❖ Bulk Notifications

❖ Collaborative Survey Documentation

❖ Discharge Appeals tracking

❖ Quick Number Reporting

❖ Canned Reports

❖ Ad Hoc Reporting

❖ Much More!

For programs working with In Home Provider enrollment and registry, BOUNDS offers an end to end electronic system.

Our flexible system follows your lead in processing:

• Application completion activities: See all activities outstanding as well as completed
• Online videos: Track progress of the provider watching the required videos knowing that they can’t complete until the video reaches the end.
• Online forms: Submit electronic documents through the provider portal eliminating paper.
• Built in communications: Providers can ask questions via the portal greatly reducing the number of calls into the program. All provider questions appear in the program’s management console allowing you to respond timely and view reports that show the volume of questions by category or type. An entire history of communication with the provider is viewable within the system.  You can even schedule the provider for an online appointment over Skype, GoToMeeting, etc.
• Training event registration: When you host online or in person events, your program can publish the event to the portal and accept online registrations. No need for third party event registration tools, saving you those additional costs.
• Provider registry match and referral: Import your IHSS recipients and start matching with our advanced matching and referral tool.
• Notices: Send notices on program letterhead templates directly from the system.
• Batch Announcements and Documents: Keep your providers in the loop.
• Reminders: At 15, 30, 45, 60, and 75 days to complete the application.
• California compliant Digital Signatures

BOUNDS Portal offers an easy to use solution for the state to receive incident reports

from residential care and other providers.  The reports are received in a timely, consistent manner which creates visibility for all state programs that need information from the facilities.   Integrated cross reporting is one of the features most requested by programs cooperating between licensed facility programs for vulnerable adults, Ombudsman, and Adult Protective Service.

Consistent Cross Reports provide benefits for residents. Facility residents benefit from the automated submissions of the incidents to the State Long Term Care Ombudsman (for Long Term Care and Residential Assisted Living Facilities) where the reports are reviewed to determine if Ombudsman involvement is needed as resident advocates.

Additionally, incidents are cross reported to Adult Protective Services, the program that investigates reports of abuse, neglect, and exploitation.  The facility doesn’t have to remember to cross report or take extra steps to complete these notifications as the system does it automatically.  APS reviews the submissions to determine if a report meets APS criteria for involvement or not.

Centralized Reporting Provides Benefits for Providers

Providers report that the system is easy to use with the added benefit of documentation and tracking for the provider’s requirement to submit the incident reports according to the State’s requirements for their licensing and certification.

Provider benefits:

• Automatic submission to APS and Ombudsman saves steps
• Visibility of timeline and timeliness compliance
• Administrator can easily see history of staff submissions
• Customer Support office hours and training information make it easy to use

Facility Administrator Reports Assist Facilities in Resolving Issues

New reports for tracking incident reports by type and time of day are available for Facility Administrators in our latest version of BOUNDS Portal.  With the new reports, facility administrators can get the numbers and visibility they need regarding incidents occurring at the facility.

An Affordable, Secure Solution to Increase Visibility

The JET system is a robust out of the box system which adheres to Criminal Justice Information Services ( CJIS ) guidelines.  In this system, you can track the background check processes for social service agency applicants including adoption, foster care, childcare employment, and  long term care employees. The system is designed to handle background check requests efficiently and securely, ensuring compliance with federal, state and local requirements.  Configurable lists give you the ability to manage background check request types, request reasons, individuals with approved access and review, and offense categories. The interactive provider portal allows you to send notifications to providers immediately upon completion of the request.