Citibot Solutions for the Public Sector

Citibot’s Web Chat seamlessly integrates with your website, providing residents with an intuitive platform to effortlessly find information, report issues, and ask questions, ensuring an enhanced web experience on both desktop and mobile. Additionally, it offers multilingual support to cater to a diverse audience.

• Tailored Branding Experience: Unleash the power of customizable branding, allowing you to personalize chat widgets to seamlessly align with your brand or website aesthetics.
• Intelligent AI Chatbot: Elevate user engagement with an AI-based chatbot that effortlessly addresses common queries by intelligently deciphering user expressions through pre-calculated phrases and textual cues.
• Effortless Cloud Installation: Citibot ensures a hassle-free installation process via the cloud, guaranteeing a smooth and efficient setup for your convenience.
• Seamless CRM Integration: Citibot seamlessly integrates with your existing CRM system, streamlining communication and enhancing data management. If you don't currently have a CRM in place, Citibot will set up a complimentary CRM tailored to your needs.

Citibot's Text Chat empowers residents to effortlessly communicate via a dedicated phone number, providing around-the-clock service interaction through text. Enhanced by an intelligent AI-based Chatbot, the platform ensures seamless engagement. Additionally, it offers multilingual support to cater to a diverse audience.

• User-Friendly Text Communication: Citibot's Text Chat empowers residents to effortlessly send messages via a dedicated phone number, eliminating the need for app downloads or portal logins.
• 24/7 Service Interaction: Residents can submit service requests, pose inquiries, and send direct messages to staff through text or SMS, seamlessly integrated into the workflow for continuous access.
• Intelligent Automated Responses: An AI-based Chatbot efficiently handles common user queries using pre-calculated phrases and text-based signals, ensuring prompt and accurate assistance.
• Seamless CRM Integration: Citibot seamlessly integrates with your existing CRM system, streamlining communication and enhancing data management. If you don't currently have a CRM in place, Citibot will set up a complimentary CRM tailored to your needs.

Citibot's Interactive Text Alerts merges text notifications and AI-powered Text Chat for a comprehensive mass notification system, enabling effective two-way communication with flexible targeting options, bilingual support, and real-time engagement through interactive chat sessions.

• Flexible Targeting Options: Reach all citizens or target specific groups based on preferences. Residents have the flexibility to opt into all alerts for comprehensive notifications or choose specific topics aligned with their interests.
• Convenient Message Management: Send messages anytime, anywhere by logging into Citibot's portal, selecting groups, and dispatching SMS messages, ensuring a convenient and efficient communication process.

Citibot's multilingual technology ensures smooth communication across diverse languages and socioeconomic levels. It establishes a respectful entry point for conversations and creates positive digital experiences, encouraging residents to actively engage with their government on their preferred channel.

• Supports interaction in 71 languages, fostering inclusivity and understanding.
• Automatically recognizes and responds in the user's language.
• Automatic translation of messages into English for city workflow systems.
• Consistently monitored and improved through resident feedback.

Citibot's chatbots are powered by generative AI dynamically sourcing information directly from the hosting city's website. Unlike static FAQ databases, this innovative approach ensures real-time and accurate responses, revolutionizing the way residents access up-to-date information seamlessly.

• Dynamic Responses: Actively searches local government content for dynamic responses, departing from static FAQ databases.
• Effortless Knowledge Maintenance: Seamlessly updates content on the hosting city's website to keep the Generative AI chatbot's knowledge current, ensuring precise and timely resident support.
• Multilingual Accessibility: Available in 71 languages, Citibot's Generative AI chatbot ensures equitable connectivity for residents with diverse linguistic preferences, promoting inclusivity.
• Ethical and Responsible Use: Prioritizes safety, security, and responsible AI practices, including data privacy, transparency, bias mitigation, and continuous improvement, as outlined in Citibot's AI Ethics Commitment.