Centro Solutions for the Public Sector
Centro offers a fully customizable solution for integrating Slack, Microsoft Teams, and Salesforce. Build the exact integration you need, with seamless collaboration across all three platforms. Automate workflows without code using Centro’s declarative engine and customize your UI/UX to fit your organization’s needs.
Response teams can report in real-time via Slack or Microsoft Teams, with updates flowing seamlessly between teams and dispatchers in both tools. Upload images, videos, and more, all while keeping Salesforce records updated. Whether your team uses Slack or Microsoft Teams, Centro ensures both sides are in sync.
Similar to the Emergency Response app, this solution helps manage less urgent requests. It enables teams to maintain SLAs by sending automatic reminders, updating requesters, and managing issues in Slack or Microsoft Teams. The app keeps all records synchronized with Salesforce for real-time updates.
Centro’s AI-powered deflection tool leverages Salesforce Knowledge, Cases, Confluence Articles, SharePoint, PDFs, or any text-based system to provide GPT-like deflection capabilities. This tool is fully integrated with Salesforce, Slack, and Microsoft Teams, ensuring that issues are deflected efficiently across any platform.
Agentforce in Microsoft Teams
Centro’s unique integration with Agentforce in Microsoft Teams brings the agentic power to Microsoft Teams users. Agents can help employees answer questions and take action faster then ever, all without leaving Microsoft Teams chat.