Bucher + Suter Solutions for the Public Sector

  • b+s Connects

    b+s Connects seamlessly connects Webex or Cisco Contact Center solutions with CRMs and organization-critical applications, providing contact center teams with a single-pane-of-glass agent desktop, enhancing service capabilities. It enables efficient call management and data synchronization, providing agents with comprehensive customer insights directly within the CRM interface.

  • b+s CCBI (Contact Center Business Intelligence)

    A powerful analytics and reporting solution designed for Webex Contact Center. b+s CCBI transforms complex data into actionable insights, offering customizable dashboards and reports to help public sector entities make informed decisions and improve service delivery.

  • Webex Contact Center

    A cloud-based contact center solution offering omnichannel capabilities (voice, chat, email, SMS). It's designed to provide public sector organizations with flexible, scalable, and secure customer engagement tools. Features like AI-powered assistance and real-time analytics enhance both agent performance and customer experience.

  • Webex Collaboration

    A comprehensive suite of collaboration tools designed for government and public sector communication needs. It includes:

    • Webex Calling: Cloud-based calling with enterprise-grade security and reliability.
    • Webex Messaging: Secure messaging for team collaboration and document sharing.
    • Webex Meetings: High-quality video conferencing for effective remote meetings and presentations.
  • Webex Connect

    A cloud communication platform that offers Messaging-as-a-Service for public sector entities. It enables the integration of messaging capabilities into various applications and workflows, facilitating efficient and secure communication with constituents.