Transform Feedback into Action with Alchemer

Alchemer is a flexible and secure feedback and engagement platform designed to empower public sector organizations to listen, understand, and act on customer and community insights effectively. Alchemer supports over 13,000 customers across all industries, with a focus on meeting the needs of public service agencies enabling organizations to strengthen engagement with the people they serve.

Alchemer helps strengthen trust, accountability, and transparency by making it simple to gather feedback from residents, employees, and stakeholders across web, mobile, email, and SMS. With its true omnichannel approach, Alchemer enables organizations to collect input, monitor program impact, and improve services in real time. The result is a more complete, data-driven understanding of audience sentiment that supports better decision-making and stronger community outcomes.

Security and compliance are at the forefront of Alchemer’s offerings. The platform supports HIPAA, FERPA, GDPR, CCPA, ISO 27001, and SOC 2 Type II standards, giving agencies the confidence to collect sensitive data responsibly. Alchemer’s advanced analytics and brand alignment capabilities also allow public sector organizations to create trustworthy, professional surveys and reports that reflect their institutional identity.

Alongside its technology, Alchemer provides dedicated training and support through Alchemer University, a comprehensive help center, and live customer service available 24/7. These resources ensure that public sector teams can maximize the impact of their engagement strategies without requiring extensive technical resources.

By combining advanced analytics, robust compliance, and tailored support, Alchemer enables public sector organizations to move beyond data collection to true community engagement. The result is better visibility into stakeholder priorities, improved service delivery, and stronger trust with the communities they serve.