E-signatures eliminate the hassle of printing, signing, and scanning documents, as well as the delays involved with tracking everything manually. Adobe Sign can assist your agency cut costs while delivering fast, mobile-friendly services to your citizens.
Adobe Sign is a cloud-based e-signature solution that lets you replace paper-and-ink signature processes with fully automated electronic signature workflows. Easily send, sign, track, and manage signature processes using a browser or mobile device. And you can use turnkey integrations and APIs to include e-signature workflows in your enterprise apps and systems of record.
With the 2018 enactment of the 21st Century Integrated Digital Experience Act (IDEA), there is now a push for federal agencies to digitize manual processes and accelerate the usage of electronic signatures...
Digital experiences are at the center of most services that citizens utilize day-to-day, and throughout government they can impact access to important services, such as healthcare, food aid, and housing...
Adobe Sign, an Adobe Document Cloud solution is a cloud-based, enterprise-class e-signature service that lets you replace paper and ink signature processes with fully automated electronic signature workflows. With it, you can easily send, sign, track, and manage signature processes using a browser or mobile device. And you can use turnkey integrations and APIs to include e-signature workflows in your enterprise apps and systems of record.
Eighty percent of businesses still struggle with paper-based processes that are slow, error-prone, and fragmented. Workers spend countless hours hunting down approvals and ink signatures—and then print, scan, fax or mail documents to get the job done. The resulting delays frustrate customers, business partners and employees alike—and ultimately reflect poorly on the company’s brand. Adobe Sign helps business transform paper processes, making 100% digital workflows a reality with trusted and legal e-signatures. With Adobe Sign, workers and organizations can:
Because Adobe Sign is a cloud-based service, there are many ways to work with it. All Adobe Sign purchase plans let you work in a web browser or mobile app to send, sign, track, and manage signature processes. Adobe Sign can also be used inside other applications. Individual users can send documents for signature and perform other tasks while working in popular business productivity apps like Microsoft Office 365 Word and PowerPoint, as well as Box, Dropbox, and Google Drive. And, Adobe Sign lets businesses use turnkey integrations and APIs to add e-signature workflows to your enterprise apps and systems of record, such as Microsoft SharePoint and Dynamics 365, Salesforce, Workday, Ariba, Appttus, and many more.
An electronic signature, or e-signature, is a legal way to get consent or approval on electronic documents or forms. One of the most relied upon definitions of an electronic signature defines an electronic signature as: “…an electronic sound, symbol, or process attached to or logically associated with a record …adopted by a person with the intent to sign the record.”
Electronic signatures are:
Electronic signatures are more secure — and get the job done faster and cheaper — than paper-based signatures. Electronic signatures:
While the terms may seem similar, electronic and digital signatures actually describe two different approaches to signing documents — and those differences are linked with signature laws and regulatory requirements. Digital signatures are a subset of the larger category called “electronic signatures.” Where typical electronic signatures can use a variety of methods for authenticating signers — such as email, corporate IDs, or phone verification — digital signatures use one specific method. With digital signatures, signers authenticate their identity using a certificate-based digital ID, which is typically issued by a trusted third-party certificate authority.
Another key difference between typical e-signatures and digital signatures is the evidence used to prove that a document was signed. Adobe Sign manages the entire process securely, tracking every step in the signing process and capturing that information in an audit trail. Both the audit trail and the signed document are certified to provide a tamper-evident seal, and the audit trail can be used to produce evidence of each party’s signature. Digital signatures add one more level of proof. With digital signatures, each signature is encrypted and bound to the document. Both the signer’s identity and the integrity of the signed document can be validated through a trusted third-party certificate authority. Adobe Sign supports both methods of signing in a single, scalable signature solution. Read the white paper on electronic and digital signatures.
Adobe Sign Capabilities
Yes. Adobe offers two powerful and easy-to-use options that let administrators or business analysts customize signing workflows for their organization — with no “coding” required. In addition, some turnkey integrations - such as our Salesforce integration - let you build custom workflow templates as well.
Workflow Designer lets you create easy-to-follow “send” experiences for your users so process steps can be followed consistently every time. With this tool, administrators can design and manage workflow templates easily with an intuitive drag-and-drop editor. It's easy to specify: documents to be included in an agreement; characteristics of the participants, including predefined names and roles; form fields to be pre-filled by the sender; agreement expiration or password options; and more.
Advanced Workflows extends Adobe Sign so you can build self-serve web apps that include e-signing. Use it to design workflow input forms with drag-and-drop ease; define workflow rules using intuitive flowcharts; configure stakeholder rules and permissions; enable collaboration throughout the process with predefined rules and communication types; create dashboards to manage signed documents and deliver business reports; drag and drop to connect pre-built integrations with Adobe Sign; and quickly integrate with back-end systems. Read about Adobe Sign workflow automation solutions.
Turnkey integrations are available for leading business systems, including Microsoft SharePoint, Dynamics and Office 365, Salesforce, Workday, Nintex, Apttus, iCertis, ServiceNow, and many more. Learn more about integrations.
Yes. Adobe Sign can be added to your company’s business applications or websites using a comprehensive set of REST APIs. Learn more at the Adobe Sign Developer Center.
Yes. Embedding signable forms into your website makes it easy for customers to access, fill in, and sign your company’s forms. After they’ve signed, Adobe Sign can deliver copies of signed documents to all parties immediately or route the agreement for countersignatures before finalization. This functionality is referred to as web forms in Adobe Sign. Click here to learn more.
For complex enrollment processes such as new bank account, government benefits, or new patient onboarding, Adobe Sign can be used in combination with Adobe Experience Manager Forms to create exceptional experiences with adaptive forms that resize to fit any size screen and streamline the complete process. With it, customers can find forms online and fill and sign with ease. Employees use smart dashboards review and process applications quickly, and then automatically create personalized communications to welcome the new applicant and manage an ongoing relationship with them. Learn more about digital service enrollment.
Adobe’s approach to digital signatures offers more flexibility than other signature solutions. With Adobe Sign, you can create end-to-end signing processes that include digital signatures, e-signatures, or a combination of the two, providing flexibility to build workflows in accordance with your own specific compliance or risk profile. It supports the full range of secure signature creation devices, including USB tokens, smart cards, and cloud-based digital certificates. And it lets you work with the certificate authority or timestamp authority of your choice, with support for hundreds of trusted authorities through the European Union Trusted List (EUTL) and the Adobe Approved Trust List (AATL). With Adobe Sign, organizations in the European Union can confidently deploy signature processes in compliance with both the Advanced Electronic Signatures (AdES) and Qualified Electronic Signatures (QES) requirements specified in the new electronic identification and trust services (eIDAS) regulation.
Yes. Using a downloadable add-in for Microsoft Outlook, Microsoft Word, or Microsoft PowerPoint in Office 365, you can send documents and presentations for signature directly from your Office apps. Adobe Sign also works with Box, Google Drive, and Dropbox. For example, you can send, sign, track, and file signed documents directly from your Box account. And you can work in the Adobe Sign web app to save and open files to and from Box.
No. In addition to Adobe Sign, Adobe offers Adobe Document Cloud PDF services. These services are used to support free Acrobat Reader DC and paid Acrobat DC subscription offerings. Free services include the ability to do simple document signing with the Fill & Sign tool, and store and share files online. Paid services include the ability to create, combine, edit, export, and organize PDFs using a browser or a mobile device.
Adobe Sign evolved from the product EchoSign acquired by Adobe, and the URL to access the Adobe Sign dashboard uses the EchoSign name.
All requests made to Adobe Sign by a client are monitored to protect system resources and preserve our ability to serve as many users as possible.
The rate of resource consumption by the same consumer (eg: the same userID, IP address, agreement IDs, etc.) is limited (throttled) by the minute, hour, and day.
When a consumer crosses a throttling threshold, that request is rejected with HTTP 429 responses.
Each request made to Adobe Sign is evaluated based on the amount of system resources it will consume. Different parameters passed to the same endpoint might contribute a different amount of resource consumption.
Furthermore, some requests may trigger lengthy background processes that are also considered in our throttling evaluation algorithm.
Therefore, the rate of requests can not be described as simple numbers of requests in a certain period of time. We determine our throttling policies based on historical daily request data, including legitimate usages that stressed our system.
Customers can be assured that our policies are generous enough that regular daily workflow volume will not be affected.
Your service package (team, business, enterprise) directly influences your transaction rate.
Higher tiers of service have higher throttle thresholds.
When a request gets back an HTTP 429 response, it means the user has consumed over the limit of allowed resources in a certain period of time. It could be a violation of per-minute, -hour, or -day limit.
The error message indicates a number of seconds until the throttling block is lifted and API calls may resume.
REST API calls for agreement creation (including Mega Sign, web forms, and templates), or non-REST endpoints return an error like:
Requests for any other REST APIs (not agreement creation related) return an error message like:
Requests for any other non-REST endpoints (not agreement creation related) return an error message like:
Paid accounts that anticipate a significant event (that may elevate transactional volume above their throttling thresholds) should contact their Success manager to adjust their throttling policy to accommodate their needs.
Adobe Sign mobile app is a free app for Android or iOS devices that works as a mobile companion to Adobe Sign solutions. The app lets you conduct complete business transactions on the go. With it, you can send, sign, track, and manage signed documents from your iOS or Android device. It’s also the ideal tool for collecting e-signatures in person from a client or customer. On iOS devices, you can even sign documents offline. The app syncs automatically when you’re back online.
Yes. You can use the app to do in-person signing from anywhere.
Yes. In addition to drawing your signature on your mobile device, Adobe Sign mobile app lets you use your device camera to take a photo of your handwritten signature, then use it to sign a document. Your signature is automatically synchronized across web and mobile so you can access your signature image any time.
Yes. With the Adobe Sign iOS app, a document can be signed offline even when there is no Internet connection. The document will synchronize with the cloud automatically when a network is available again.
Yes. Adobe is committed to helping enterprise customers meet demand for mobile business productivity solutions while safeguarding enterprise security and compliance. Adobe Sign mobile app supports the Android for Work EMM platform today.
Yes. You can perform some signing functions using free Adobe Acrobat Reader DC or Adobe Fill & Sign mobile apps, but neither of these match the comprehensive functionality of Adobe Sign Mobile app. With the app, you can fill and sign documents, request signatures from others, track the entire process, and manage signed documents from anywhere — all while meeting enterprise-class security and compliance requirements. To learn more about mobile options, read the Acrobat Reader DC mobile app FAQ.
Purchasing Adobe Sign
Adobe Sign can be purchased in the following ways:
Adobe Sign core plans:
Popular Adobe subscription plans:
Adobe Sign powers tools that allow users to request e-signatures from others inside these applications:
Adobe Document Cloud plans:
The following volume purchase plans are available direct from Adobe and combine Acrobat Pro DC, the Adobe Admin Console, and selected Adobe Sign business plans.
Contact Adobe Enterprise sales.
No. Creative Cloud for enterprise plans include Acrobat Pro DC, which includes e-sign capabilities for individual users only. These solutions are available separately in Adobe Document Cloud for business or enterprise plans. Contact Adobe Enterprise sales to learn more.
Adobe Sign Individual and Small Business plans purchased via Adobe.com include 150 transactions per user per year. We recognize it may be difficult to gauge an exact number of transactions needed, so send the amount you need to in the first year, provided that it is in accordance with Adobe Sign’s Use Limitations (see below).
If you expect to significantly exceed 150 transactions per user per year, contact our sales team (855-912-7778) so we can customize a plan to meet your needs.
For the Business and Enterprise plans, usage is dependent on the plan and can be based on a per user or per transaction model.
Adobe Sign’s Use Limitations for Individual and Small Business plans purchased via Adobe.com is 150 transactions per user per year.
Transactions for a given customer account are aggregated among all licensed users, and do not carry over from one 12-month license period to the next.
Adobe reserves the right to prevent or stop any use of Adobe Sign services that appear to be abusive of the Use Limitations. All plans are subject to usage limits (“Use limitations”), which is defined in the Terms & Conditions.
Yes. You can also sign up for a trial version of Adobe Sign that works in your web browser.
Legality and Compliance
Yes. Electronic signatures are legally binding in nearly every industrialized nation, and even less-developed countries are beginning to enact e-signature laws. In 2000, the United States passed the ESIGN Act, making e-signatures legal for virtually all uses. In 1999, the European Union passed an electronic signature directive that member states used as the foundation for country-specific laws. In 2016, the European Union's eIDAS set of regulations took effect in all 28 member states, creating a single, standardized regulation. Other countries have enacted similar laws as well. To learn more, read the Global Guide to Electronic Signature Law.
Adobe Sign meets or exceeds stringent security and legal compliance standards. Adobe Sign is certified compliant with ISO 27001, SSAE SOC 2 Type 2, FedRAMP Tailored, and PCI DSS. Additionally, Adobe Sign can be configured or used in a manner to allow organizations to meet industry-specific compliance requirements such as HIPAA, FERPA, GLBA, and FDA 21 CFR Part 11. Please note that customers are ultimately responsible to ensure that Adobe Sign is configured and secured in a manner that allows the organization to comply with industry-specific legal obligations.
Adobe is committed to accessibility and strives to address it in its products and services. U.S. Section 508 was enacted to eliminate barriers in information technology, to make available new opportunities for people with disabilities, and to encourage
Adobe’s global expertise, rigorous security practices, as well as continuous monitoring of the legal landscape helps our customers confidently maintain compliance with government and industry regulations around the world. Although Adobe Sign has never been successfully challenged or ruled against in a court of law, in case of a legal challenge Adobe is available to assist customers and defend the legality of its electronic signatures (e-signatures). At the discretion of Adobe, assistance may include:
Security and Infrastructure
Yes. At Adobe, the security of your digital experiences is our priority. Industry standard security practices are deeply ingrained into our internal culture, software development, as well as service operations processes. Whether related to identity management, data confidentiality, or document integrity, Adobe Sign employs industry standard security practices to protect your documents, data, and personal information. Adobe Sign is certified compliant with ISO 27001, SOC 2 Type 2, and PCI DSS. To learn more, please visit the Adobe Sign Trust Center.
The Adobe Sign service for the European Union (EU) is hosted on Amazon Web Services (AWS) (EU1) and Microsoft Azure (EU2) in an active-active high-availability Availability Zone (AZ) datacenter configuration.
Adobe Sign datacenters with DR-paired datacenters, such as EU1, have their active datacenter located in a geographically separate region from their passive datacenter pair that runs on its own physically distinct and independent infrastructure. Currently Adobe Sign EU1 active datacenters are located in Frankfurt, Germany and their DR paired passive datacenters are located in Dublin, Ireland.
Data is kept synchronized between active and passive DR paired datacenters at all times and Adobe Sign datacenters within the EU provide for a very high level of service availability and system fault tolerance in case of an outage.
Currently Adobe Sign EU2 active datacenters are located in Amsterdam, NL.
All Adobe Sign EU1 customer transaction data, documents, and metadata are securely stored in Amazon Simple Storage Service (S3) and Elastic Block Store (EBS) within the European Union in Adobe Sign EU1 datacenters in Frankfurt, Germany and Dublin, Ireland.
All Adobe Sign EU2 customer transaction data, documents, and metadata are securely stored in Azure Zone Redundant Storage (ZRS) and Azure Local Redundant Storage (LRS) within the European Union in Adobe Sign EU2 datacenters in Amsterdam, NL.
The Adobe Sign EU1 service in the European Union (EU) is hosted on 2 simultaneously active datacenters in a multi-layered redundancy model that uses automated processes to redirect traffic away from an application server, database, or data center that is experiencing an outage. Although extremely unlikely, if all active data centers in Frankfurt, Germany experience an outage, back-up datacenters for Adobe Sign are maintained in Dublin, Ireland to provide for disaster recovery.
The Adobe Sign EU2 service in the European Union (EU) is hosted on 3 simultaneously active datacenters in a multi-layered redundancy model that uses automated processes to redirect traffic away from an application server, database, or data center that is experiencing an outage.
Adobe Sign for Salesforce
Send, Remind, Cancel, and more, all directly from your email client. Available for Outlook and Gmail
Add a button to send your CPQ quotes directly from the quote page to Adobe Sign
If you use community portals, and want to provide signable documents
A component for the Community Cloud that allows a developer to embed the signature Templates into other Lightning components
If you didn't set up the Adobe Sign app for All Users
For generating batches of agreements based on user defined criteria
If you use Adobe Sign with Leads in Salesforce, you probably want to take a look at this
Align users in Adobe Sign groups based on Salesforce user profiles
If you send documents over 2MB, you will need this configured
"Push agreements" are transactions that are initiated external to Salesforce, like the agreements created by web forms, and then are pushed in to Salesforce.
Settings to enable sending from Chatter or Salesforce1
► Page Layout configuration (Basic, Advanced and Lightning)
When you need to change your page layout to one of the other options
Adobe Sign for Dropbox
Adobe Sign for Microsoft Office
Adobe Sign for Microsoft PowerApps and Power Automate (Formerly MS Flow)
Adobe Sign for Microsoft Dynamics
Microsoft Dynamics 365 for Talent
Adobe Sign for Microsoft SharePoint
Adobe Sign for ServiceNow
Adobe Sign for HR (ServiceNow)
Adobe Sign for SAP SuccessFactors
Adobe Sign for Workday
Adobe Sign for Workplace by Facebook
Adobe Sign for NetSuite
Adobe Sign for SugarCRM
Adobe Sign API