ServiceNow's powerful yet simple cloud platform has the advanced capacity and infrastructure necessary to integrate IT strategy, design, transition, and operation. By centralizing records for all IT processes and supporting the development of unique applications to meet a variety of needs, this platform enables increased efficiency and productivity for all types of business users.
Government organizations will benefit from a consistent, intuitive user experience at a low cost for easily consolidating, managing, and sharing data and resources. IT experts rely on ServiceNow solutions for smoother, more effective implementation of business processes throughout the entire organization by making the right information more accessible to the right people.
Carahsoft and ServiceNow work together to deliver the necessary tools for developing an effective IT Services Management platform in line with each organization's unique needs.
To learn more, please visit us online at servicenow.com/gov
Behind every great experience is a great workflow. The NowPlatform is the “platform of platforms” for digital transformation. Connect people, functions and systems to drive innovation, increase business agility and unlock productivity.
U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at the agency level, consistent with government-wide standards for cybersecurity monitoring, reporting, and incident response.
Click here to learn more.
Carahsoft has partnered with ServiceNow’s ecosystem of Technology Partners, to address the unique requirements government customers face when delivering on their agency’s mission. These Technology Partners have developed certified apps that ServiceNow customers can leverage to bring additional value to the Now Platform.
SERVICENOW® STORE TERMS OF USE
State, Local, and Education Case Studies
Howard County is a county located in the central part of the U.S. state of Maryland. As of the 2010 census, the population was 287,085. Included in the Baltimore – Columbia – Towson, MD Metropolitan Statistical Area, Howard County is frequently cited for its affluence, quality of life and excellent schools. Click here to learn more.
It’s the mission of the dedicated people at Tennessee Department of Human Services (DHS). By offering temporary economic assistance, work opportunities, and protective services, the department helps Tennesseans become self-sufficient and enhances their quality of life. Click here to learn more.
Centralized IT services coupled with a cloud-based platform help the state speed procurement cycles, shorten employee on-boarding cycles and more effectively manage device inventory. Click to learn more.
The city and county of Denver is committed to information security and wanted to automate its governance, risk, and compliance (GRC) to optimize processes and strengthen regulatory compliance. Click to learn more.
Federal Case Studies
There is a tremendous amount of pressure on IT staff in government agencies to do “more with less,” adopt digital transformation, and develop innovative ideas. Unfortunately, there are an array of strategic issues and challenges that are creating delays and bottlenecks. ServiceNow is changing the way government agencies work by expediting and automating the delivery of modern services, while driving down costs. Click to learn more.
While some of the most impressive tech in the world flies high above our heads, the Space Telescope Science Institute (STScl), operated by NASA for the Association of Universities for Research in Astronomy, is working to bring the tech on the ground into the 21st century as well, explained Susan Reed, IT Manager at STScI, during ServiceNow’s Knowledge 2019 conference on May 7. Click to learn more.
Imagine that you’re in charge of an organization with nationwide reach, one that regularly visits the front doorstep of every street address in America, and one that pledges delivery of service under any kind of condition including snow, rain, heat, and “gloom of night.” Today, keeping that promise requires maintaining the highest levels of visibility into IT issues to keep network functions online and manage advanced data analytics.
Click to learn more.
The National Cancer Institute (NCI) is creating new digital workflows to streamline processes and automate administrative functions. The goal is to create efficient, modern services that enable NCI staff to stay focused on supporting cancer research and advancing scientific knowledge to help people live longer, healthier lives.
Click to learn more.
The National Institute of Standards and Technology (NIST), which undertakes a big chunk of the Federal civilian government’s pure science and research and promotes standards to drive U.S. innovation, has created a unified employee dashboard that gives their data-driven users the ability to see and obtain exactly what they need while driving a unified view for the NIST leadership team. Click to learn more.
The United States Agency for International Development (USAID) is deploying enterprise-wide self-service HR, helping to keep USAID’s 11,000 employees focused on delivering humanitarian aid on a global scale. Click to learn more.
Federal IT leaders discussed the opportunity to share applications across government to reduce duplicative efforts and costs, and improve employee and customer experiences at ServiceNow’s Knowledge 2019 Conference. Click to learn more.
The U.S. Navy is deploying new, automated solutions to facilitate better customer experiences for their teams who use bandwidth-intensive applications on closed government networks. Speaking at ServiceNow’s Knowledge 19 conference, Jared Struchtemeyer, product owner at the Navy, discussed the challenges of tracking wide area network (WAN) links using only the Navy’s internal resources. Click to learn more.
The transition from military duty to civilian life can be difficult even in the best of circumstances. The ServiceNow Veterans Program aims to ease that passage and put veterans and their spouses in the driver’s seat of careers in the IT sector. Click to learn more.
The National Institute of Standards and Technology (NIST) implemented a new digital human resources (HR) platform. The system automates workflow for recruiting, keeping HR team members focused on high-value activities. Click to learn more.
The Health and Human Services Office of the Inspector General (HHS OIG) is executing a broad modernization strategy, migrating to the cloud and deploying shared services. John O’Grady, Chief for Mission Support Systems, HHS OIG, discussed modernization progress at ServiceNow’s Knowledge 2019 Conference in May. He explained HHS OIG has more than 1,500 employees providing oversight for a $1 trillion annual budget supporting health and human services programs. Click to learn more.
The National Geospatial-Intelligence Agency (NGA) is streamlining its system of record and improving the customer experience for employees. Lawrence Turner, program manager at NGA, and April Atkins, configuration and change management lead at NGA, explained how the agency is maximizing potential through modern solutions at ServiceNow’s Knowledge 2019 conference in May. Click to learn more.
Click here to view the ServiceNow Canada contract page.
Latest News
Featured
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Infographic |
Get ready to move into a challenging and more strategic dual role that provides you and your agency opportunities.
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Tomorrow's Army will rely ever more heavily on leveraging advanced information technology, artificial intelligence and data analysis. Defense One takes a look at how the service is trying to stay ahead of America's adversaries.
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In May of 2020, ServiceNow® launched the Safe Workplace suite to help our customers manage the essential steps for returning to the workplace and provide a safe working environment for their employees. These applications, along with our Workplace Service Delivery solution, closely align to the new guidance and can assist agencies in managing a safe and efficient workplace on an accelerated timeline...
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Datasheet |
Helping our customers make the return to workplace work for everyone
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This ServiceNow solution enables organizations of any size or scale to manage a disruptive event that threatens harm to a democratic society.
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Datasheet |
Security teams today are inundated with alerts and information from a growing number of siloed point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. These incidents and vulnerabilities lack busin...
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ServiceNow® Incident Management streamlines the process of restoring service following an unplanned disruption. It allows IT to capture and categorize incidents through self-service, chat, email, phone, and incoming events. Incidents are prioritized based on agreed service level targets and routed ...
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Datasheet |
ServiceNow® Problem Management helps organizations prevent problems and resulting incidents from happening, eliminate recurring incidents, and minimize the impact of incidents that cannot be prevented. ServiceNow supports the entire problem management lifecycle from first identification through inv...
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Steps for keeping your workforce safe, confident, and satisfied in the post pandemic world.
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Transitioning to ServiceNow’s GovCommunityCloud (FedRAMP High/DoD IL-4) Environment ServiceNow GovCommunityCloud (GCC) is our FedRAMP High/DOD IL4 authorized environment. It is a highly secure environment that will host customers at FedRAMP High/Moderate and/or DoD IL4/IL2 controls.
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Presentation |
Within the last decade, the role of technology in government has steadily shifted, and what was once thought of as a peripheral department that simply provided hardware and help desk support is now considered a critically important component of any government mission. Today, millions of America...
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The ServiceNow Project Management Application delivers a versatile, scalable approach to managing projects and resources across the enterprise. By tracking and managing all projects and ITIL processes (including incident, problem, and change) from a unified ServiceNow platform, you to eliminate unne...
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U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at t...
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ServiceNow BPA Contract
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Agencies can’t afford to take a productivity hit when their citizens need them most. Digital transformation has long been on the radar of agency leaders, but the COVID 19 experience has made it clear: it’s time to accelerate that effort.
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In light of budget cuts and stiff competition for talent and skills, agencies must develop their best talent resources. To enable a modern workforce, Government employees and managers need tools that enable a better user experience and digital access to data in real time while optimizing workforce o...
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The American Customer Satisfaction Index (ACSI) indicates federal customer satisfaction lags behind private industry, causing customer frustration and higher government costs. Best practices from leading private-sector organizations are not consistently followed.
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Digitally determined agencies are intelligently automating IT, employee, and constituent processes to reach policy goals, enhance constituent experiences, improve accuracy and efficiency of operations, and meet federal requirements.
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The Now Platform from ServiceNow is an intelligent and intuitive cloud platform. It offers modern, digital workflows to let the Army predict, prioritize, and proactively improve operational effectiveness.
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Making the Most of FedRAMP
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Just as many industries have turned to cloud computing, the federal government has started adopting cloud for efficiencies and cost savings. Agencies in the vast federal government also see another benefit: a way to standardize a huge mix of IT systems.
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With 2.2 million civilian workers, the federal government is the largest employer in the U.S.—even ahead of Walmart. Despite its size, or perhaps because of it, it has many challenges implementing new efficiencies and technologies. Under the Trump administration, the government has unveiled plans ...
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A 2017 study by Deloitte, How much time and money can AI save government?, predicts that even low-level adoption of these technologies could save government workforces between 2 to 4 percent of all their labour hours, by targeting high-volume tasks such as documenting and recording information, or t...
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ServiceNow’s CEO, David Schneider’s Letter regarding COVID-19
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The financial and legal penalties that could result from noncompliance, in addition to the potential for loss of data or reputation that cyber risks pose make it imperative to invest in transforming outdated GRC processes.
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Solution Brief |
The State of Customer Experience in Government: Drivers, Priorities and Progress
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From social security numbers, to health records, to personal addresses, the government is mandated to not only preserve, but also protect citizen data. And most agencies have invested in a whole host of cybersecurity products to do just that.But what happens when there is an actual security incident...
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Ben Person, Vice President of Product Marketing, explains ServiceNow's HR module integrates seamlessly into Nuvolo's Facilities Management Application!
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Organizations spend a huge amount of money on enterprise software. Software asset management (SAM practitioners still wrestle with time-consuming, inaccurate manual processes hosted in spreadsheets or legacy SAM tools. Optimization is almost a pipe dream - consigned to the back burner by lack of vi...
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Security teams today are inundated with multiple feeds of information and analytics through myriad point solutions. In parallel, attacks via both known and unknown vulnerabilities continuously target critical business services, IT infrastructure, and users. Furthermore, manual processes, cross-...
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