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Overview

ServiceNow's powerful yet simple cloud platform has the advanced capacity and infrastructure necessary to integrate IT strategy, design, transition, and operation. By centralizing records for all IT processes and supporting the development of unique applications to meet a variety of needs, this platform enables increased efficiency and productivity for all types of business users.

Government organizations will benefit from a consistent, intuitive user experience at a low cost for easily consolidating, managing, and sharing data and resources. IT experts rely on ServiceNow solutions for smoother, more effective implementation of business processes throughout the entire organization by making the right information more accessible to the right people.

Carahsoft and ServiceNow work together to deliver the necessary tools for developing an effective IT Services Management platform in line with each organization's unique needs.

To learn more, please visit us online at servicenow.com/gov

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Behind every great experience is a great workflow. The NowPlatform is the “platform of platforms” for digital transformation. Connect people, functions and systems to drive innovation, increase business agility and unlock productivity.

Contracts

Solutions

FedRAMP

CDM

U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at the agency level, consistent with government-wide standards for cybersecurity monitoring, reporting, and incident response.

Click here to learn more.

Safe Workplace

ServiceNow Store

ServiceNow App Store Infographic

Carahsoft has partnered with ServiceNow’s ecosystem of Technology Partners, to address the unique requirements government customers face when delivering on their agency’s mission. These Technology Partners have developed certified apps that ServiceNow customers can leverage to bring additional value to the Now Platform.

SERVICENOW® STORE TERMS OF USE


FITARA

Case Studies

State, Local, and Education Case Studies 

Howard County Case Study

Howard County is a county located in the central part of the U.S. state of Maryland. As of the 2010 census, the population was 287,085. Included in the Baltimore – Columbia – Towson, MD Metropolitan Statistical Area, Howard County is frequently cited for its affluence, quality of life and excellent schools. Click here to learn more.

Tennessee DHS Redefines the Customer Experience for Government Services

It’s the mission of the dedicated people at Tennessee Department of Human Services (DHS). By offering temporary economic assistance, work opportunities, and protective services, the department helps Tennesseans become self-sufficient and enhances their quality of life. Click here to learn more.

Better IT in Tennessee

Centralized IT services coupled with a cloud-based platform help the state speed procurement cycles, shorten employee on-boarding cycles and more effectively manage device inventory. Click to learn more.

Denver Simplifies and Accelerates Vendor Risk Management with ServiceNow

The city and county of Denver is committed to information security and wanted to automate its governance, risk, and compliance (GRC) to optimize processes and strengthen regulatory compliance. Click to learn more.

 

Federal Case Studies

How Your Government Agency Can Increase Productivity, Visibility, Security - and Reduce Costs

There is a tremendous amount of pressure on IT staff in government agencies to do “more with less,” adopt digital transformation, and develop innovative ideas. Unfortunately, there are an array of strategic issues and challenges that are creating delays and bottlenecks. ServiceNow is changing the way government agencies work by expediting and automating the delivery of modern services, while driving down costs. Click to learn more.

Stargazing-as-a-Service at STScI

While some of the most impressive tech in the world flies high above our heads, the Space Telescope Science Institute (STScl), operated by NASA for the Association of Universities for Research in Astronomy, is working to bring the tech on the ground into the 21st century as well, explained Susan Reed, IT Manager at STScI, during ServiceNow’s Knowledge 2019 conference on May 7. Click to learn more.

USPS OIG Delivers on Service Outage Probe and Five-Year Strategic Plan

Imagine that you’re in charge of an organization with nationwide reach, one that regularly visits the front doorstep of every street address in America, and one that pledges delivery of service under any kind of condition including snow, rain, heat, and “gloom of night.” Today, keeping that promise requires maintaining the highest levels of visibility into IT issues to keep network functions online and manage advanced data analytics.
Click to learn more.

NCI Shares Recipe for Digital Transformation Success

The National Cancer Institute (NCI) is creating new digital workflows to streamline processes and automate administrative functions. The goal is to create efficient, modern services that enable NCI staff to stay focused on supporting cancer research and advancing scientific knowledge to help people live longer, healthier lives.
Click to learn more.

NIST Gives Data-Driven Workforce a Unified, Flexible Dashboard

The National Institute of Standards and Technology (NIST), which undertakes a big chunk of the Federal civilian government’s pure science and research and promotes standards to drive U.S. innovation, has created a unified employee dashboard that gives their data-driven users the ability to see and obtain exactly what they need while driving a unified view for the NIST leadership team. Click to learn more. 

Information at their Fingertips: USAID Delivers Consumer-Grade HR Employee Service

The United States Agency for International Development (USAID) is deploying enterprise-wide self-service HR, helping to keep USAID’s 11,000 employees focused on delivering humanitarian aid on a global scale. Click to learn more.

Build Once, Use Many: Federal IT Leaders Say Sharing Tools, Knowledge Will Accelerate Modernization and Improve Service

Federal IT leaders discussed the opportunity to share applications across government to reduce duplicative efforts and costs, and improve employee and customer experiences at ServiceNow’s Knowledge 2019 Conference. Click to learn more.

Navy Deploys Automation, Configuration Management to Improve Communications Services

The U.S. Navy is deploying new, automated solutions to facilitate better customer experiences for their teams who use bandwidth-intensive applications on closed government networks. Speaking at ServiceNow’s Knowledge 19 conference, Jared Struchtemeyer, product owner at the Navy, discussed the challenges of tracking wide area network (WAN) links using only the Navy’s internal resources. Click to learn more.

ServiceNow Program Prepares Veterans for High Demand IT Jobs

The transition from military duty to civilian life can be difficult even in the best of circumstances. The ServiceNow Veterans Program aims to ease that passage and put veterans and their spouses in the driver’s seat of careers in the IT sector. Click to learn more.

NIST Deploys Recruiting Platform; Cuts Time to Hire by 24 Percent

The National Institute of Standards and Technology (NIST) implemented a new digital human resources (HR) platform. The system automates workflow for recruiting, keeping HR team members focused on high-value activities. Click to learn more.

HHS OIG Takes a “Solve Once and Share” Approach to IT Modernization

The Health and Human Services Office of the Inspector General (HHS OIG) is executing a broad modernization strategy, migrating to the cloud and deploying shared services. John O’Grady, Chief for Mission Support Systems, HHS OIG, discussed modernization progress at ServiceNow’s Knowledge 2019 Conference in May. He explained HHS OIG has more than 1,500 employees providing oversight for a $1 trillion annual budget supporting health and human services programs. Click to learn more.

NGA Maps Systems, Assets; Establishes Modernization Foundation

The National Geospatial-Intelligence Agency (NGA) is streamlining its system of record and improving the customer experience for employees. Lawrence Turner, program manager at NGA, and April Atkins, configuration and change management lead at NGA, explained how the agency is maximizing potential through modern solutions at ServiceNow’s Knowledge 2019 conference in May. Click to learn more.

Newsletter

ServiceNow Canada

Click here to view the ServiceNow Canada contract page.

MRO

Events

Archived Events

News

Latest News

Latest News

Learn about Accenture ServiceNow Business Group.
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ServiceNow adds Health and Safety Testing app to Safe Workplace suite.
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ServiceNow named an ITSM Tools Magic Quadrant Leader.
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ServiceNow named Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms.
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Learn about the Now Platform Paris release.
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ServiceNow announced a new integration with Cisco DNA Spaces, a location-based application and analytics tool.
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Zoom and ServiceNow partner to make the best work-anywhere experiences even better.
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ServiceNow, the leading digital workflow company that makes work, work better for people, today released ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the ...
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ServiceNow today announced that it has been named a publisher on the Department of Defense (DoD) Enterprise Software Initiative (ESI) blanket purchase agreement (BPA) awarded to Carahsoft Technology ...
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Adobe and ServiceNow announced the availability of its partnership integration, to deliver an industry-first solution connecting data from Adobe Experience Platform and ServiceNow’s Customer Service ...
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Today ServiceNow announced a customer care plan to support our public and private sector customers in managing the COVID-19 pandemic. As part of this effort, we’re announcing four new community apps ...
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Last week, ServiceNow hosted its annual Federal Forum, where federal leaders and industry partners convened for one day in Washington, D.C. to discuss how they are digitizing services for federal ...
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The federal government has reached an inflection point in its digital transformation journey – with increasing security risks and costs associated with legacy systems, modernization is no longer an ...
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Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that ServiceNow has named Carahsoft one of its public sector distributors in Canada.
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Frozen in place by isolated IT management systems and spreadsheets for cataloging data, public sector technology buyers are now stepping out of the cold. Agencies are increasingly dropping these ...
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The Howard County, Md., government streamlined its IT operations and cut its contract approval times to a fraction of what they were by building out workflows and bundling business processes on a ...
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Adobe (Nasdaq:ADBE) and ServiceNow (NYSE:NOW) today at Adobe Summit announced a partnership to empower brands with an industry-first solution for stitching together Adobe customer experience data and ...
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Forbes today released its eighth annual list of The World’s 100 Most Innovative Companies. The list demonstrates creative disruption and how new players come in, innovate and garner the attention of ...
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Vegas being Vegas, fans have crammed the Venetian Hotel for selfies with a graying celebrity working his way through the scrum: Fred Luddy, the 63-year-old founder of ServiceNow, America's hottest ...
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ServiceNow today announced that the U.S. General Services Administration (GSA) has negotiated a new, government-wide enterprise software agreement for IT management solutions with ServiceNow via ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to sponsor ServiceNow’s fourth annual Federal NowForum on Wednesday, October 26, 2016, in Washington, D.C. The ...
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ServiceNow (NYSE: NOW), the enterprise cloud company, today announced the ServiceNow platform has received FedRAMP certification from the U.S. government that gives federal agencies the confidence to ...
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ServiceNow (NYSE:NOW), the enterprise cloud company, today announced it’s extending its industry-leading automation and orchestration expertise to transform the way organizations respond to threats. ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is pleased to co-host ServiceNow’s third annual Federal NowForum on Tuesday, Nov. 3, 2015 in Washington, D.C. The Federal ...
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Carahsoft is pleased to co-host ServiceNow's second annual Federal NowForum, its premier government user conference on Wednesday, Nov. 5, 2014 in Washington, D.C. The Federal NowForum brings together ...
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Resources

Featured

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Infographic
The Rise of the State Government CIO Service Broker

Get ready to move into a challenging and more strategic dual role that provides you and your agency opportunities.
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Resources
Defense One: The Future of The Army


Tomorrow's Army will rely ever more heavily on leveraging advanced information technology, artificial intelligence and data analysis. Defense One takes a look at how the service is trying to stay ahead of America's adversaries.
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Resources
The Pillars of Naval Readiness


Spend more time training for the next fight, not in a battle with administrivia. Streamline lifecycle events like onboarding and offboarding across multiple departments with efficient, intelligent services. Use fewer resources to serve more Sailors, Marines, and Contractors by minimizing repetiti...
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Whitepaper
The Employee Experience Platform Market Has Arrived


In this whitepaper, we will discuss the emergence of a new category of HR and workforce productivity software, the employee experience platform (EXP). The EXP provides middleware connectivity, case management, process management, and knowledge management to help companies give their employees a sing...
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Datasheet
Managing a Safe and Efficient Federal Workplace


In May of 2020, ServiceNow® launched the Safe Workplace suite to help our customers manage the essential steps for returning to the workplace and provide a safe working environment for their employees. These applications, along with our Workplace Service Delivery solution, closely align to the new guidance and can assist agencies in managing a safe and efficient workplace on an accelerated timeline...
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Resources

Featured

In May of 2020, ServiceNow® launched the Safe Workplace suite to help our customers manage the essential steps for returning to the workplace and provide a safe working environment for their employees. These applications, along with our Workplace Service Delivery solution, closely align to the...

Get ready to move into a challenging and more strategic dual role that provides you and your agency opportunities.

Video

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ServiceNow Video

Archived Events


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