Use Your Building Data to Drive Operational Excellence

Virtual Facility’s Alarm Triage™ platform redefines building management for critical facilities by transforming raw BAS (Building Automation System) alarm data into actionable insights that drive more effective maintenance and operational efficiency. The platform centralizes alarm data from disparate BASs, regardless of vendor, consolidating disparate alerts into one unified view. Through intelligent filtering, Alarm Triage automatically filters out nuisance alarms that would otherwise overwhelm teams, while identifying and prioritizing alarms with the greatest potential impact on equipment and occupant safety. This approach enables facilities teams to focus on critical issues, gaining insight into alarm causes and potential implications on specific assets or spaces, which empowers faster, more informed responses and a reduction in repeat work.

Alarm Triage integrates seamlessly with customers’ existing CMMS/IWMS. This integration allows the platform to automate work order creation and assignment based on predefined priorities, including alarm severity, equipment type, shop, and space impact. By automating this process, facilities teams can ensure that critical tasks are routed to the right personnel without delay, 24/7. Furthermore, the platform tracks each work order back to its originating alarm(s), allowing teams to verify that the root problem is resolved on the first attempt—significantly reducing the risk of recurrence and minimizing costly downtime.

With Alarm Triage, organizations benefit from an optimized approach to building management that extends equipment life, reduces energy costs, and minimizes operational risks. For critical facilities in industries like healthcare, research, higher education, pharmaceuticals, and data centers and others where uptime and reliability are paramount, Virtual Facility provides a powerful solution to enhance the reliability of their most essential systems and reduce risk to their most important business operations. By streamlining alarm triage, automating work orders, and improving root-cause resolution, Virtual Facility supports a sustainable, resilient approach to building management tailored to the unique demands of high-stakes environments.