Adobe Connect FAQ

  • Where can I find the full list of system requirements?
  • What ports need to be open?

    Three ports need to be open: 80, 443 and 1935

  • Do participants need a login?

    Only if the meeting is set up to require login credentials. The vast majority of meetings will allow guest access, so no login will be required.

  • What if I forget my password?

    There is a “forgot password” option on the login page. This will send you an email with instructions on how you can reset your password.

  • What file formats can be loaded into my room?

    The file should be one of the following formats: *.ppt, *.pptx, *.flv, *.swf, *.pdf, *.gif, *.jpg, *.png, *.mp3, *.html, *.mp4, *.f4v or *.zip. Anything else should be screen-shared.

  • What roles can individuals have in a meeting room?

    There are three roles: Host, Presenter and Participant.

    Meeting Host - Hosts can perform the following tasks:

    • Set up meetings, invite guests, approve guests, put rooms on hold or end them
    • Add or edit layouts
    • Promote and demote participants to the presenter or host role
    • Switch to preparing mode to create or edit layouts for a different presentation
    • Show media and content, share screens, broadcast audio and video, and change the meeting room properties
    • Control participant audio and video broadcast
    • Record the meeting room and share the recordings with participants and presenters

    Presenter - Presenters can perform the following tasks:

    • Show media, slides and content, and share screens
    • Chat, answer questions, and broadcast live audio and video
    • Access the presenter only area
    • View the PowerPoint sidebar

    Participant - Participants can perform the following tasks:

    • View and participate in a meeting
    • View the content being shown, hear and see the presenter's audio and video broadcast, use text chat, take polls, and download files
    • If given permission, broadcast their own audio and video
    • If given permission, control specific Pods where access has been granted
  • What Audio Options are available to me?
    1. Voice Over IP (VoIP). This option is provided at no charge and eliminates any need for a telephone. A meeting host or presenter can use a microphone or headset to broadcast audio to all participants. It can be optimized for a single speaker or multiple speakers. The Audio Setup Wizard under the ‘Meeting’ menu will help you optimize the sound quality to provide the best experience.
    2. Integrated Telephony. This feature enables customers to tightly integrate and control an audio conference directly from the Adobe Connect meeting room. The room can dial-out to participants, the host can see who’s speaking at any given time and even control the volume of everyone on the call including the ability mute specific individuals. This tight integration requires a special audio bridge; so it’s not available for every audio conferencing provider. Integrated telephony is available for Arkadin, Intercall, MeetingOne and PGi.
    3. Universal Voice. Our third option combines VoIP and telephony. Universal Voice (UV) is a feature to enable Adobe Connect to dial into virtually any audio conference – even if it is not an integrated telephony provider. Adobe Connect dials into the audio conference as an additional participant, so the host doesn’t get the same level of control over the audio as they might using Integrated Telephony. The audio can be broadcast via VoIP meaning that participants don’t have to dial in, they can simply listen via their computer speakers. Participants on VoIP can hear those on the phone and vice versa. UV has the benefit of reducing toll charges since audio can be broadcast and you can use your existing audio bridge for those who need or want to dial in.
  • How do I setup Universal Voice?

    This page has step by step instructions and a video to help you set up Universal Voice.

  • What kind of headset should I use?

    USB headsets are the best choice when looking at a headset to use with Adobe Connect. Carahsoft specialists use Logitech wired headsets as their top choice.

  • Can I re-use a meeting room?

    Yes, once you create a meeting room, you can use it as many times as you like. It will be available at the assigned URL and on the Meetings tab of the Connect user interface until you choose to delete it. You can also record multiple times in the same meeting room. Recordings will be created with a new URL with the most recent recording at the top of the list.

  • How many webcams can I use at one time?

    You can use as many as you bandwidth will allow. A best practice is to have anyone not speaking pause their camera to limit the number of live streams running at any one time. This will allow more users to be seen on screen without maxing out the available bandwidth.

  • What kind of webcam would you suggest I use?

    Any webcam should work, but Carahsoft specialists all use Logitech HD webcams.

  • Can I control who accesses my meeting room?

    When creating a meeting room there are three options that allow you to control who can get into your room.

    1. Only registered Users may enter the room – Users must have an Adobe Connect account and must be assigned to the room in order for them to get in.
    2. Only registered users and accepted guests may enter the room – This option adds the ability for guests to get in, but they must be approved by the host in order to enter the room.
    3. Anyone who has the URL for the meeting can enter the room – This option leaves the room open for anyone to join simply by clicking on the URL. No approval or login is required.
  • Does Abode Connect have a mobile solution?

    Yes. Apple and Android users can get the free mobile app by searching for “Adobe Connect Mobile” in their respective app stores. Once installed, users can participate or run meetings directly from their smart phones or tablets.

  • How can I reduce my bandwidth usage in a meeting room?

    The three biggest bandwidth hogs are screen-sharing, webcam video and VoIP. Loading documents into the room rather than sharing them, pausing webcams when you aren’t speaking and using integrated telephony will all help to reduce bandwidth usage in the room.

  • Is there a file size limit to what I can upload into a share pod in my room?

    Yes, 100 MB

  • Can I get a copy of that chat transcript?

    The chat details can be emailed to you from within the meeting room. Click on the pod options button in the upper right corner of the pod and then select “email chat history”.

  • What file formats are available for the recordings?

    Recordings are available for playback in 3 formats. They can be streamed directly by using the link provided in Connect Pro Central. They can be downloaded as an FLV and played locally. For an additional cost they can be downloaded as an MP4.

  • Where are my recordings?

    Recordings are attached to your meeting room. You will need to go to the Meetings section of Connect Pro Central (Web Portal) click on the meeting room and then select the recordings link.

  • How many people can access my recordings?

    You can have an unlimited number of users viewing your recordings at any one time.

  • How long are my recordings available?

    They are available until you delete them out of the system. There is no expiration date.

  • Where are my meeting reports?

    Reports are attached to your meeting room. You will need to go to the Meetings section of Connect Pro Central (Web Portal) click on the meeting room and then select the reports link. You can view who attended your meetings, the time they joined and the time they left, as well as any polling question data.

  • Where are my training reports?

    In Connect Pro Central there is a main heading titled “Reports”. You can run reports by learner, course, curriculum or virtual classroom.

  • Where are my event reports?

    Reports are attached to your event. You will need to go to the Event Management section of Connect Pro Central (Web Portal) click on the event and then select the reports link. Reports are broken down into four categories: summary, registration, answers and content.

  • What does the Engagement Dashboard show?

    The dashboard shows several key indicators of interaction. If the Q&A pod is being used, it shows how many questions have been asked. If polls are used, it shows how many users have taken the poll. It also shows attendance and time of the session, so presenters and hosts know at a glance the status of their meetings.

  • Is Adobe Connect compatible with an LMS?

    Adobe Presenter creates AICC- and SCORM-compliant content, enabling straightforward integration with existing learning management systems.

  • Are pre-requisites available in my curriculum?

    Yes, you can set up pre-requisites that are required, suggested or hidden.

  • Can I charge users for my webinars?

    Yes. Adobe has partnered with inteVISTA to integrate a PayPal option into the webinar template that will allow you to accept payment for your webinars. It is sold as an add-on subscription. More information can be found here:

  • What is the Events catalog?

    The events catalog allows you to promote multiple webinars to your audience on one page. Custom tags can be used to allow your end users to quickly filter your upcoming events.

  • Is Closed Captioning available?

    Yes, through a third party custom pod. You will need to coordinate with a captioning service to have a captioner to join your session. Details can be found here:

  • Is there a software development kit (SDK) available?

    Yes. Developers can also extend the capabilities of Acrobat Connect Professional through the Acrobat Connect Collaboration Builder Software Development Kit (SDK), which enables them to enhance web communication experiences through interactive applications. Please visit the developer center for more details:

  • What are custom pods and where can I get them?

    Custom pods are like apps for your room. They allow you to bring in additional functionality that doesn’t pre-exist in the product. They can be downloaded from this site and then uploaded into a Share Pod in your room:
    (Some may require an additional charge)

  • Is Adobe Connect extensible?

    Yes. IT professionals and developers can extend the Adobe Connect system through the following capabilities:

    • Directory services integration—Adobe Connect Enterprise Server supports out-of-the-box integration with an organization’s existing user management system directory (Active Directory, LDAP), reducing application management costs by enabling you to manage users and groups in a single location.
    • Single sign-on—Adobe Connect Enterprise Server 6 and Adobe Connect Enterprise Hosted 6 single sign-on supports direct integration with corporate authentication systems, eliminating the need for multiple user names and password prompts.
    • Comprehensive APIs and SDKs—Organizations can also use the comprehensive web services framework in Adobe Connect Enterprise Server to integrate with existing enterprise applications and systems such as enterprise portals and CRM or ERP systems. Developers can also extend the capabilities of Acrobat Connect Professional through the Acrobat Connect Collaboration Builder Software Development Kit (SDK), which enables them to enhance web communication experiences through interactive applications.
  • What is an Adobe Connect Edge Server?

    Adobe Connect Edge Server provides optional server technology to deploy throughout an organization’s network to consolidate and cache streams and content, providing increased performance and efficient use of networks.

  • How can I get more information or set up a free trial?

    Please contact us and we’ll be glad to help you.