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Overview

With the innovation of the Customer 360 for Government, Salesforce transforms the way departments, agencies, and their community of contractors meet the unique demands of today's constituent and more effectively deliver on their mission. Salesforce's FedRAMP-authorized Government Cloud - the world's #1 enterprise cloud, built for government - gives stakeholders the tools they need to connect data, process, and people while also reducing the risk, cost, and complexity of traditional IT.

Carahsoft and Salesforce have teamed together to provide Salesforce products and services to the government for over 10 years. As Salesforce's Master Value Added Reseller and Aggregator in the US Public Sector, Carahsoft supports an extensive ecosystem of vendor and consulting partners committed to helping government agencies transform their IT infrastructure.

Watch our Salesforce for Government Demo



Innovation in Government: FedRAMP Solutions & Success Stories


Solutions

With thousands of customers and an ecosystem that includes over 2.5 million developers as well as hundreds of certified partners, Salesforce demonstrates how trusted, agile, Cloud applications delivered on a user-friendly development platform improve government service delivery and empower modern missions.



The Salesforce Customer Success Platform: Secure, compliant, and designed to fit your mission

Trusted Salesforce is built on the value of trust. They are committed to a culture with transparency as the foundation and have continually earned the industry’s top compliance standards, including FedRAMP, DoD IL2/4, SOC, HIPPA, and more.
Scalable The Salesforce Platform for Government enables your organization to build, integrate, and deploy any type of app, using clicks not code.
Innovative The Salesforce Customer Success Platform helps companies connect to customers in whole new ways with metadata-driven architecture, annual updates, customer-inspired enhancements and compatibility with mobile, social, and AI.



  • Case Management

    The Salesforce Case Management solution allows you to view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data from multiple systems into a single location.

  • Contact Center

    With the Salesforce Contact Center solution, provide support anytime and anywhere, whether via phone, live chat, or social and mobile channels. Bring together all of your support channels, so agents can deliver service seamlessly.

  • Outreach and Engagement

    Reach your constituents with Salesforce Outreach and Engagement, the world’s #1 marketing platform. Use data from any source to build smarter email journeys— from basic marketing campaigns to sophisticated one-to-one messages. Drive valuable engagement at the right moment, just the way your audience prefers.

  • Relationship Management

    Salesforce CRM, a Relationship Management solution, provides Intelligent profile settings and creates a 360-degree view of every contact and interaction, helping staff deliver relevant communications and premium service in a timely manner. Relationship Management helps departments and agencies discover, track, and nurture relationships relating to mission critical activities for employees, customers, and partners.

  • Self-Service and Communities

    Using Salesforce Self-service and Communities, provide a centralized environment where customers can help each other, access your knowledge base, log service requests, and get help from an agent when needed.

  • App Development

    The Salesforce Platform for Government enables your organization to build, integrate, and deploy any type of app, for any need using clicks not code. You can create personal productivity apps — email, calendar, and spreadsheets — or full-blown enterprise apps for policy and program, project management, citizen service, budget and finance, and much more.

  • Advanced Analytics

    Salesforce's Advanced Analytics solution allows your organization to quickly query and explore data across CRM, ERP, Excel, as well as on social and mobile applications to get exactly the information you need without being stuck in a prebuilt report. With the visibility that predictive analytics provides and a 38% reduction in analysis time, agents have the ability to make decisions on what might happen, take action immediately, and provide recommendations on how to improve outcomes.

Federal Solutions

Federal leaders have an incredible opportunity to reinvent the role of technology — one that requires an examination of the current face of digital government. By aligning common system requirements with cloud solutions such as the software-as-a-service (SaaS) model, agencies can bypass the installation of applications on in-house computers or in agency data centers, allowing agencies to better serve their constituents and deliver on the mission.

Salesforce’s secure, flexible, enterprise platform supports every function from service, marketing, and collaboration to communities, analytics, and business intelligence — not to mention application development without the cost and complexity of legacy systems. Hundreds of Federal agencies are already using Salesforce to improve capabilties across Talent Development, Contact Center, and Digital Engagement, among many others.

State and Local Solutions

State and local government have already begun to recognize the benefits of cloud technology including faster deployment and upgrades, more efficient processing of large volumes of data, and greater information sharing. And, of course, cloud systems save money. By providing access to shared, configurable resources, cloud allows state and local government to eliminate redundancy and consolidate expensive, inefficient data centers. With the software-as-a-service (SaaS) cloud model, governments are able to better serve their citizens by providing the personalized, relevant information that is not only desired, but expected.

The Salesforce Customer Success Platform allows government to connect and serve all functions across service, marketing, collaboration and communities, analytics and business intelligence, and application development. By bringing the data together, gain a 360-degree view of funding, resources, results, and service-level agreements, making data-driven decisions easier.


Emergency Response Management

Governments around the world are being called upon to provide a comprehensive, timely, and effective response, which requires a wide-range of interdisciplinary and intergovernmental actions including communications, coordination, reporting, tracking, and treatment.

 

Salesforce provides a single enterprise platform that delivers multiple services and enables your organization to rapidly configure solutions specifically tailored to your emergency response efforts. These solutions can be provisioned within minutes and configured for mission readiness within days. The Salesforce platform delivers multiple services and enables organizations to rapidly configure solutions tailored to emergency response efforts.

Read more about Salesforce Emergency Response Management here

 

See the Solutions in Action

  • Quarantine Management
    • Track capacities, staff, and resources, and arrange for patient quarantine and care.
    • Examples: Contact Tracing, patient monitoring, test scheduling, Antibody testing management
  • Health and Recovery Management
    • Monitor and Care for on-site and remote patients.
    • Examples: Care Team Coordination, New Patient Onboarding, Intelligent Task Management
    • Learn More
  • Emergency Funds Management
    • Distribute emergency grant and loan funding to citizens, businesses, and agencies – before, during, and after a crisis occurs
    • Examples: Emergency Grants Management, Application Intake, Online Portal
    • Learn More
  • Communications Management
    • Engage and communicate with citizens, media, and agencies across multiple channels
    • Examples: Social Media Management, Online Portal, Mass Communication
    • Learn More
  • Response Management
    • Communicate with and serve affected citizens by coordinating across agencies during an emergency
    • Examples: Contact Center, Chat bots, Remote worker support, Response Coordination, Virtual Intake
    • Learn More
  • Reporting and Readiness Managemet
    • Prepare for potential emergencies across jurisdictions and sharing info on policies, procedures, capacities, and resources
    • Examples: Inventory management, Resource tracking, Data visualization
    • Learn More

Resources

Emergency Response Management: Enabling Government Response in Times of Crisis

Made especially apparent by current events, Governments around the world are being called upon to respond to emergencies. Salesforce is honored to stand with our Government agencies by bringing our technology subject matter expertise into solutions that streamline processes, simplify data, enable faster response times, and maximize overall effectiveness. Learn More...

Salesforce Unemployment Insurance Response Management for Government

As millions of Americans who have lost their jobs are applying for benefits in an unprecedented surge, unemployment assistance websites across the country are crashing. Many state unemployment insurance systems are dated mainframe-based systems. These systems cannot scale to meet the demands of this surge because they cannot be easily modified to handle the policy changes required by the U.S. CARES Act under the Pandemic Unemployment Assistance (PUA) program. Learn More...

How Palm Coast, FL Accelerates Disaster Relief Efforts and Establishes a Citizen-Centric Case Management Strategy on the Cloud

The City of Palm Coast has been using the cloud to service its citizens during ordinary and extraordinary days; everything from typical 311 inquiries, to hurricane recovery management, to complete, virtual employee enablement during the current COVID-19 crisis. Learn More...

Contracts

Salesforce Contract Guide

Salesforce National Contract for the Federal Reserve System and Board of Governors

Salesforce NPO SaaS Agreement

Federal

GSA Schedule 70

GS-35F-0119Y
Dec 20, 2011- Dec 19, 2021

SEWP V

NNG15SC03B/NNG15SC27B
May 01, 2015- Apr 30, 2025

ITES-SW

W52P1J-15-D-0008
Mar 03, 2015- Aug 10, 2020
*Additional Option Years Available

Army Accent Services CHESS

W52P1J-19-G-0007
Mar 01, 2019- Feb 26, 2020

State and Local

CMAS

3-12-70-2247E
Aug 28, 2012- Mar 31, 2022

City of Seattle Contract

0000003265
Jul 11, 2014- Dec 19, 2021

Department of General Services PA - Symantec

4400004253
May 01, 2009- Dec 19, 2021

Fairfax County IT Hardware, Software, & Services

4400006323
Oct 04, 2015- Dec 04, 2021
*Additional Option Years Available

Kentucky COT - NASPO

MA7581700001211
Jun 21, 2017- Sep 15, 2026

MiDeal - SFDC Cloud Services

071B6600108
Jul 22, 2016- Jul 21, 2026

NASPO ValuePoint

AR2472
Oct 14, 2016- Sep 15, 2026

Orange County National IPA Co-Op

MA-017-16010236
Jun 01, 2015- May 31, 2021

State of Alaska Cloud Solutions Contract- NASPO

NVP-2018-CLOUD-0002
Aug 07, 2017- Sep 16, 2026

State of Arkansas Cloud Solutions Contract- NASPO

4600040559
Jul 01, 2017- Sep 15, 2026

State of California Cloud Solutions Contract- NASPO

7-17-70-40-05
Sep 15, 2017- Sep 15, 2026

State of Delaware Cloud Solutions Contract- NASPO

GSS177930CLOUD_SOL
Jun 30, 2017- Sep 15, 2026

State of Florida Department of Management Services Cloud Solutions Contract- NASPO

43230000-NASPO-16-ACS
Aug 01, 2017- Sep 30, 2020

State of Hawaii Cloud Solutions Contract - NASPO

17-18
Jul 01, 2017- Sep 15, 2026

State of Indiana Contract

0000000000000000000021430
Aug 01, 2017- Jul 31, 2021

State of Kansas Cloud Solutions Contract- NASPO

0000000000000000000043262
Jul 01, 2017- Sep 15, 2026

State of Louisiana Cloud Solutions Contract- NASPO

4400010663
Mar 03, 2017- Sep 15, 2026

State of Minnesota Cloud Solutions Contract- NASPO

128340
Aug 16, 2017- Sep 16, 2026

State of Missouri Cloud Solutions Contract- NASPO

CT170457009
Apr 21, 2018- Sep 10, 2026

State of Nebraska Cloud Solutions Contract- NASPO

78128 O4
Jul 19, 2017- Sep 16, 2026

State of Nevada Cloud Solutions Contract- NASPO

AR2472
Jun 15, 2017- Sep 15, 2026

State of New Mexico Cloud Solutions Contract- NASPO

80-00018-00046AE
May 10, 2018- Sep 16, 2026

State of New Mexico Contract

80-000-18-00002
Aug 01, 2017- Aug 01, 2021

State of Oklahoma Cloud Solutions Contract- NASPO

SW1022C
May 17, 2017- Sep 15, 2026

State of Washington Cloud Solutions Contract- NASPO

05116
Jul 17, 2017- Sep 15, 2026

Texas DIR-TSO-4288

DIR-TSO-4288
Feb 22, 2019- Feb 21, 2021
*Additional Option Years Available

Education

Massachusetts Higher Education Consortium (MHEC)

MC15-04
Aug 10, 2019- Jun 30, 2022

NJEdge Cisco

00278834
Dec 20, 2011- Jun 30, 2021

The Quilt

MSA - 05012019F
Apr 01, 2016- Apr 30, 2022

VASCUPP

UVA1482501
May 02, 2014- Dec 19, 2021

Training

Trailhead is the free, fun way to learn Salesforce. This online learning portal offers a variety of trails for a variety of learners, from representatives using Service Cloud to advanced Salesforce developers to admins at nonprofits who use Salesforce. The content is available in six languages: English, German, Japanese, French, Spanish, and Portuguese. As you take courses, earn points by completing a quiz or a challenge. A quiz checks your knowledge with multiple-choice questions, while a challenge tests your skills by getting your hands dirty in a Salesforce org. This method helps to ensure you've grasped the concepts and can apply them in your work. To learn more, visit: https://trailhead.salesforce.com/en/home


Proper training of the executive staff, managers, end users and technical staff is essential for successful adoption of Salesforce and related systems. Stony Point offers complete training programs and learning paths for all these groups. The core catalog of instructor-led, hands-on training includes Salesforce Administrator and Developer training as well as end user training on topics such as Analytics (Reports and Dashboards). Stony Point can deliver any of these classes virtually or on-site or can develop custom training for any specific need.

Innovation Day

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AppExchange Vendors


All of your Salesforce AppExchange products for government in one place.

Products

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Get Future-ready with a Government CRM

 

Salesforce Government Cloud is a partitioned instance of Salesforce’s industry-leading platform as a service (PaaS) and software as a service (SaaS). Meeting changing mission requirements and expectations is easier and more cost-effective with a modern cloud solution. The Salesforce Government Cloud enables organizations to digitally transform the business of government rapidly and revolutionize the citizen experience.

 

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Reach your customers with the world’s #1 email marketing platform.

Create a seamless experience across every customer touchpoint – from email to mobile to social. Leverage Salesforce Marketing Cloud to engage your customers and audience in a more personalized way and measure your marketing effectiveness with Google Analytics.  

Check out all the features of Marketing Cloud here. 

 

 

Connected. Personalized. Mobile.

 

Community Cloud is an online social platform from Salesforce that enables organizations to connect customers, partners, and employees with each other and the data and records they need to get work done. Anyone can visit the community to find answers to questions or ask for help from another community member.

Find out more here.

 

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Work smarter with artificial intelligence that’s built right into Salesforce.

 

With Einstein AI, you can build custom predictions and recommendations with clicks, embed predictive insights into any record or in any app, and operationalize AI by adding it to every workflow or business process. Some platform features include:

  • Machine Learning
  • Natural language processing
  • Computer vision
  • Automatic speech recognition

Discover more about Salesforce Einstein Analytics here.

Events

Upcoming Events

November 04, 2020 at 2:00 PM ET
November 05, 2020 at 2:00 PM ET
November 10, 2020 at 2:00 AM CT

Archived Events

News

Latest News

Salesforce, the global leader in CRM, announced Government Cloud Plus, a dedicated instance of Salesforce’s industry-leading multi-tenant cloud infrastructure specifically isolated for U.S. federal, ...
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Perspective on COVID-19 response, recovery, and being prepared for the future by Roderick Bremby, former Secretary of the Kansas Department of Health and Environment, current Industry Executive for ...
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While training for a marathon, I started using a mobile app to track my progress. As I used the app, I realized it wasn’t quite right for my needs. Did I go code a custom application to ensure I ...
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The department is mixing technology with human-centered design to produce a better experience for its customers.
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VA is on a mission to improve the veteran experience across every service it provides.
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Salesforce, the global leader in CRM, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that they have received the Customer Partnering Award at the 9th ...
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New CHI 311 System Relies on User Feedback, Resulting In Easier Use, Greater Transparency and More Efficient Delivery of City Services
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Mass transit system payment systems were built before the dawn of smartphones and before newer transportation options, such as Uber, Lyft, Zipcar and bike sharing, were even imagined. As a result, the ...
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In a rural state where agency employees are isolated in far flung locales, a digital transformation meant not just efficiency, but "a cultural revolution."
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There’s a growing pressure on government agencies to modernize IT in order to more effectively fulfill their missions. The first step is the most difficult – to let go of entrenched strategies.
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TAPforce, built on the Salesforce Platform in partnership with Publicis.Sapient, will allow customers and vendors to manage their public transit accounts easily from one digital hub.
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Dave Rey, executive vice president of Salesforce's (NYSE: CRM) public sector business in North America, has urged the government to include customer experience among the goals in its planned update to ...
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The Washington, D.C., Office of Unified Communications (OUC) has reduced the average time that 311 callers wait from seven minutes to just 31 seconds -- in part by using a cloud-based platform.
READ MORE >
Back in 2015 the Washington D.C. Office of Unified Communications (OUC) started a re-platforming exercise of their backbone from an on premise system to a cloud based customer service solution.
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Two state agencies undertook similar projects involving IT. One succeeded while the other failed. Why? It's a matter of implementing three tools for effective governance and giving stakeholders seats ...
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Cloud-based 311 system, built on Salesforce Service Cloud, supports fast, professional and cost-effective response to non-emergency calls for the District's 700,000 residents and 200,000 daily ...
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SAN FRANCISCO, Feb. 1, 2017 /PRNewswire/ — Salesforce (NYSE: CRM), the Customer Success Platform and world’s #1 CRM company, today announced that the U.S. Department of Agriculture (USDA) Farm ...
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AdvoLogix®, a leading provider of cloud-based law practice and legal matter management solutions, today announced a partnership agreement with Carahsoft Technology Corp., the trusted government IT ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, is proud to host the sixth annual Citizen Engagement Seminar . This one-day event will highlight best practices and strategies ...
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The country is just settling in after the last big technology transition — the one that brought us the idea of mobile devices and the social media phenomenon — changed the way people ...
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Resources

Customer Success Story

Rhode Island’s state government is responsible for protecting the health and well-being of its residents in the face of a public health crisis like the COVID-19 pandemic -- a mission that has forced leadership to make some exceptionally tough decisions.

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Customer Success Story
The Inter-American Development Bank is a Trailblazer, creating a data-driven loans and grants process that transforms communities nestled into the heart of the mission.

In working to protect those vulnerable as a result of opioid use, DHHS deployed the Naloxone Virtual Dispensary, an inventory management application developed on the Salesforce Platform that tracks the funding and distribution of the state’s Naloxone supply. Here are four best practices from that ...

Salt Lake City gives residents and constituents the ability to interact with their local government in real time, and that has become even more important with the COVID-19 crisis.

E-Book

A New Framework for Re-envisioning Public Sector Services

Discover why the Salesforce Platform is the fastest way to build, connect, optimize, and deploy every kind of app. That means you can accelerate your digital transformation so you can streamline processes, boost productivity, disrupt your industry, and get closer to your customer than ever before.

A Guide for How to Lead and Build Resilience for the Next Normal

Guide

Salesforce Government Guided Tours: Social Engagement

Infographic

Forrester interviewed six customers to determine how using Salesforce Solutions for Government Case Management provides better end user experience, drives cost efficiencies, and empowers mission success.

Presentation

Salesforce Florida Innovation DayDate: February 26Location: Tallahassee, FL