Proponisi Solutions for the Public Sector
- AI Quality Assurance
Automates contact center quality evaluations using agency-defined criteria to improve consistency, reduce manual review effort, and support audit readiness. - Performance & Coaching Insights
Provides supervisors with visibility into performance trends and coaching needs, supporting targeted coaching and continuous improvement without increasing administrative burden. - Learning Management System (LMS)
Delivers structured training through courses, quizzes, and learning paths aligned to agency policies and service standards, supporting onboarding and ongoing development. - eDocuments & Acknowledgments
Manages policy documents, procedures, and required acknowledgments with electronic signatures and tracking to support compliance and audit requirements. - Post-Interaction Summaries
Automatically generates concise call summaries to reduce after-call work and improve documentation accuracy. - Knowledge Base & AI Chat
Enables agents to quickly search and access approved knowledge through traditional search and AI-assisted chat, improving accuracy and consistency of responses. - Customer Feedback & Experience Insights
Captures and analyzes citizen feedback to identify service gaps, recurring issues, and opportunities for service improvement. - Engagement & Reinforcement Tools
Supports learning reinforcement and engagement through pop quizzes, shout-outs, and team-based activities aligned to agency standards.