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PCI Complaint and Secure Payment Solutions for the Public Sector

PCI Pal provides government agencies and public sector bodies with flexible, secure payment solutions that help ensure PCI compliance and deliver a compelling customer experience across any business communication channel.

PCI Pal’s innovative, cloud-based solutions are PCI DSS Level 1 certified and empower agencies to streamline and secure constituent transactions. Utilizing DTMF masking technology, and speech recognition technology, PCI Pal integrates with the call flow and intercepts any keypad tones or speech from the customer at the point of payment. The agent doesn’t hear or see the card data, and the customer and the agent can still converse throughout the process without the agent or environment being exposed to sensitive payment data, leaving customers comforted and providing them with a seamless and fast experience. By removing sensitive payment information from the business environment, PCI Pal’s solutions enable organizations to simplify regulatory compliance, increase payment success rates, and reduce operational costs by leveraging the latest payment technologies resulting in an improved experience for both citizens and agents.

Public sector organizations can enable secure payments for their citizens with PCI Pal’s suite of secure payment solutions, including:

  • Agent Assist: Agents use PCI Pal's Agent Assist solution on live calls to capture card information securely while maintaining conversation with the customer for a personal and supported payment experience.
  • Digital Payments: PCI Pal Digital facilitates a true omnichannel payment experience and enables your organization to securely take payments across any digital engagement channel, including web chat, WhatsApp, social media, e-mail and SMS.
  • IVR Payments: PCI Pal’s IVR solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website. Payments are handled within PCI Pal’s secure cloud and can be integrated with your existing IVR platform.

PCI Pal solutions position organizations to:

  • Simplify Regulatory Compliance: Descoping your infrastructure from the requirements of PCI DSS is one of the most effective ways to protect your customers’ data and to meet regulatory requirements. Our cloud-based solutions support the most common payment methods across telephony and digital channels to mitigate the risk of payment data compromise while maintaining compliance.
  • Deliver a Better Customer and Agent Experience: With the entire product portfolio served from the cloud, integrations with existing telephony, digital, payment, and desktop environments are flexible and proven, ensuring no degradation of service while achieving security and compliance.
  • Maintain Trust by Securing Sensitive Payment Data: PCI Pal’s solutions reduce risk and build trust with customers by preventing exposure to sensitive payment data. In addition, the resulting simplified payment process means customer interactions are smoother and faster.

PCI Pal is the leading provider of SaaS payment solutions, empowering companies to take payments securely with award-winning technology. It also provides adherence to strict industry governance and removes businesses from the significant risks of non-compliance and data loss. With extensive operations and technical experience in the sector, PCI Pal is qualified to deliver operationally efficient cloud-based payment security solutions to organizations operating on a global scale. PCI Pal has offices in the U.K., U.S., Australia, and Canada.

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