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Overview

Nuance Communications, Inc. is the leading provider of voice and language solutions for the U.S. Federal Government, businesses, and consumers around the world. Its techniques, applications, and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of agencies and businesses experience Nuance's proven applications. For more information, please visit www.nuance.com.

Healthcare

Federal Healthcare

  • Improving how the Department of Veteran Affairs, Military Health System, Indian Health Service, and other agencies capture, manage and use clinical data.
  • Healthcare costs represent a significant percentage of total agency budgets: Over 9 percent of the DoD's, over 38 percent of the VA's.
  • Survival means waging war against rising costs on two fronts: Quality care to reduce error and readmission, and appropriate billing to ensure equitable funding. Healthcare information access and management are critical to both.

Government agencies need solutions and services to:

  • Capture clinical documentation - accurately
  • Access accurate information - instantly
  • Manage health information - efficiently
  • Accelerate the revenue cycle - effectively

Nuance Healthcare provides:

  • Speech recognition solutions and services to document care better, faster, and more efficiently
  • Health information management (HIM) solutions and services to improve clinical documentation, chart completion and regulatory compliance
  • Revenue cycle solutions and services to ensure accurate billing for equitable funding

Dragon Professional

News

Nuance Announces New Dragon® Law Enforcement Solution | October 13, 2016
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Thriving in an Era of Legal Automation | February 20, 2019
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Why Better Documentation Can Help Improve Financial Compliance | February 5, 2019
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Resources

Dragon Law Enforcement—make incident reporting faster, safer and more efficient.
Provide patrol officers, agents, and other law enforcement professionals with a faster, safer and more efficient way to create incident reports and perform other essential tasks—all by voice—with the Nuance® Dragon® Law Enforcement speech recognition solution.

Nuance® Open License Program
The Nuance Open License Program (OLP) is a convenient, easy-to-use volume purchasing program designed to help enterprise customers maximize their savings potential, while being easier to track and understand. This licensing program is available for Dragon® Group editions and makes it easy for customers to purchase Dragon products from Nuance.

Nuance® PowerMic III
The Nuance® PowerMic IIII is a handheld microphone featuring simplified, thumb-control operation (for dictating, editing, navigating, and reviewing documents using speech recognition), programmable buttons, and integrated mouse functionality. It is ideal for professionals who are looking for new levels of dictation speed, ease-of-use and productivity.

Nuance® Management Center
Designed for corporate deployments of Dragon speech recognition solutions, Nuance Management Center provides powerful, yet easy-to-use central user administration capabilities that allow organizations to enable and manage these solutions across multiple users.

Nuance® Dragon Law Enforcement
Employees in law enforcement agencies are becoming overwhelmed with being highly dependent on frequent documentation tasks such as field incident reporting. This is a critical business function that must meet specific criteria for accuracy, timeliness, and regulatory compliance.

To download the resources, please click here.

Citizen Engagement

  • Press Release - Impact Study of Nuance Security Suite Finds Fortune 100 Bank Saved $24M in Fraud Reduction and Operational Costs

    BURLINGTON, Mass., – July 23, 2018Nuance Communications, Inc. today released a new commissioned Forrester Consulting study quantifying the Total Economic Impact and benefits of the Nuance Security Suite solution, which enables organizations to authenticate consumers and prevent fraud through state-of-the-art biometric technology. Forrester found a Fortune 100 multinational bank saved $24M over three years due to avoided fraud incidents and operational savings as a result of deploying the solution.


    Confronted with massive risk of fraud today, companies must impose tough security measures to protect customers' accounts and personal information. In many cases, however, this can come at the expense of the customer experience. Biometrics allows not only for improved security and fraud prevention but does so while simplifying and improving the process for the customer by allowing them to opt into programs that enable authentication through their voice, face, fingerprint and behavioral traits. Nuance’s Security Suite provides this kind of streamlined authentication across channels – from traditional phone-based contact centers to mobile and the web – using hundreds of data points to confirm the individual contacting the company is who they say they are.


    “We have seen the dramatic impact a move to biometrics-based authentication and fraud prevention brings organizations, especially when comparing those initiatives to the historic password, PIN and knowledge-based programs that are behind so many massive breaches and cause headaches for customers,” said Brett Beranek, general manager of the security business for Nuance Enterprise Division. “This study quantifies that experience and spotlights the real ROI deployment brings both from a savings and customer satisfaction perspective.”


    To better understand the benefits, costs and risks associated with this investment, Forrester interviewed the global head of contact center operations for the Fortune 100 multinational bank and analyzed aggregated data. They found the deployment of Nuance’s Security Suite:

    • Drove savings due to avoided fraud incidents by $17,905,334 and reduced operational costs for agent-fronted contact centers by $2,487,320
    • Reduced operational costs due to avoided authentication failures in the interactive voice response (IVR) system by $2,213,848 and due to calls contained in the IVR by $1,707,825
    • Improved job satisfaction for customer service representatives, increased sales conversion rates and deterred fraudulent attacks
    • Resulted in a 191% return on investment (ROI)

    Download a copy of the Forrester Total Economic Impact study here and learn more about Nuance’s Security Suite here.

Citizens are consumers, and they expect a much higher level of service than ever before. The services provided by government agencies are critical. That's why it's so important to provide them with quick, simple and secure ways to obtain information and resources across all contact channels.

For more than 20 years, Nuance has delivered intelligent contact center solutions and automated communications to government agencies. From pensions and transportation services to citizen engagement and public security, Nuance solutions can help your agency provide the highest level of service with a ROI that will meet the public scrutiny placed on your budgets.

Conversational IVR solutions can reduce agent call volume through self-service options while efficiently routing calls to the right agencies in your 311 contact center. Virtual assistants, combined with live chat, can navigate website users directly to the information and resources they need and provides answers quickly and easily. Outbound messages and alerts can notify the public via voice, text or email to keep your community safe and informed. Nuance Biometrics can improve security by staying one more step ahead of fraudsters. All while reducing the costs to serve.

Adapt your IVR - fast and efficiently.

Achieve key metrics with a Conversational IVR.

Natural Language Call Routing

Shift callers between channels. Seamlessly.

Recognizing the power of speech.

Vocalizer 7 language and voice availability.

Natural Language Call Steering

Nuance Care Solutions : Nuance Vocalizer Studio

Demo Desk

Nuance Demo Desk

With Nuance Team Lead Elizabeth Savage

Join this monthly demo desk to see how Nuance solutions are:

  • Enabled by digital, voice, outbound, and security products
  • Optimized using our powerful analytics tools
  • All deployed by the industry’s largest global professional services team

Join us for an upcoming session!

TBD

 

Count on Carahsoft

Nuance OmniChannel Portfolio – Crisis Communication and Response

Nuance solutions are enabled by digital, voice, outbound and security products, all optimized using our powerful analytics tools. The Nuance digital customer engagement portfolio combines the best of virtual assistants and human‑assisted customer service engagements into one unified platform. So you can target the right visitor with the right message at the right time—across all digital channels. These unprecedented times create new challenges for contact center and fraud leaders. More than ever, Nuance voice, behavioral and other biometric solutions deliver the security, speed and convenience that brands require and customers love while preventing increased fraud attacks.

Nuance market-leading voice solutions offer AI‑powered, enterprise‑grade speech technologies that enable your organization to create interactive voice response (IVR) and speech solutions that feel almost human.

Nuance Dragon Medical – Telework and Collaboration

Nuance Medical Speech Recognition solutions are designed to accurately translate the physician’s voice into a rich, detailed narrative that feeds directly and seamlessly into all major EHR platforms. These solutions offer the freedom and flexibility to complete patient notes at their convenience and dramatically reduce the amount of time spent on documentation.

Nuance Dragon Pro – Productivity Tools

Empower employees to create high-quality documentation faster and more efficiently, while saving your business time and money with Dragon Professional Group, the enterprise-ready speech recognition solution

Contracts

Federal

GSA Schedule 70

GS-35F-0119Y
Dec 20, 2011- Dec 19, 2021

SEWP V

NNG15SC03B/NNG15SC27B
May 01, 2015- Apr 30, 2025

ITES-SW

W52P1J-15-D-0008
Mar 03, 2015- Aug 10, 2020
*Additional Option Years Available

State and Local

Orange County National IPA Co-Op

MA-017-16010236
Jun 01, 2015- May 31, 2021

Texas DIR-TSO-4288

DIR-TSO-4288
Feb 22, 2019- Feb 21, 2021
*Additional Option Years Available

Education

Massachusetts Higher Education Consortium (MHEC)

MC15-04
Aug 10, 2019- Jun 30, 2022

Events

News

Latest News

Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced that it has been named 2019 North American Partner of the Year and North American Top Partner for Security ...
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Forrester named Nuance as a “Leader” in their “New Forrester Wave: Digital First Customer Service Solutions, Q2 2020” report, which assessed 13 vendors on their digital engagement suites. Most ...
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End-to-end approach, vertical expertise, integration capabilities and support of multiple devices, channels, and modalities lands Nuance as only vendor of 16 with perfect score
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First-of-its-kind AI Innovation from Nuance Automatically Builds Domain-specific Conversation Maps from Existing Contact Center Chat Logs
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Carahsoft Technology Corp., The Trusted Government IT Solutions Provider™, today announced that it has been named the Portfolio Coverage Partner by Nuance Communications, Inc.
READ MORE >
BURLINGTON, Mass. – October 13, 2016 – Nuance Communications, Inc. (NASDAQ: NUAN) today announced Nuance® Dragon® Law Enforcement – its first professional productivity solution designed ...
READ MORE >

Resources

Datasheet

Delivering a great customer experience has become an obsession as enterprises seek to differentiate customer service and build brand loyalty. More and more contact centers are investing in cutting edge technologies that offer optimized service and reduce consumer effort.

Are you maximizing the investments made in your IVR? Do you know where improvement opportunities lie? A data-driven understanding of IVR application performance is essential to achieving Key Performance Indicator (KPI) goals and maximizing return on your investment.

Reduce online abandonment by making it easy and convenient to contact a live chat agent.

Automation that reduces costs while creating effortless experiences.

Product Brief

Open License Program (OLP) customers have the option to purchase Maintenance and Support (M&S) at a cost of 15% of the original net license price paid. Maintenance and Support is purchased annually and includes access to Technical Support, error corrections, software updates and software upgra...

Create high-quality documentation, faster and more efficiently, while saving time and money, with Nuance® Dragon® Professional Group.

Nuance_Communications_logo.svg.png
Product Brief
Speed legal documentation turnaround times eliminate transcription bottlenecks, and focus on billable tasks with Nuance® Dragon® Legal Group.

Resource

Quality Guidance provides quick and easy access to evidence-based clinical guidelines at the point of documentation. This eliminates the need to stop and search for information to complete the report, and saves time. Quality Guidance enables consistent follow-up recommendations, reducing risks and i...

Building a targeted program for LDCT lung cancer screening (LCS) requires excellent communication and meticulous attention to follow-up that can be difficult to achieve without seamless integration into the overarching department systems and workflow. Beyond the many mandated steps included in every...

Enterprise Search and Performance Analytics for RadiologyMontage was founded by a group of leading radiologists and imaging informatics experts to meet the management and clinical demands of healthcare today.Challenge: 
How to query a report database to find data and analytics ...