Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Genesys

Georgia: Revolutionizing Customer Experience


Event Date: September 26, 2023
Hosted By: Genesys, TTEC Digital & Carahsoft
In the ever-evolving landscape of information technology, government seeks to redefine the boundaries of innovation and efficiency. As the state moves towards a future where seamless connectivity and unparalleled user experiences are paramount, the strategic partnership with Genesys, a global leader in customer experience solutions, emerges as a powerful catalyst for this transformation. Carahsoft, TTEC Digital, and Genesys had an insightful webinar.
 
This webinar displayed a world of possibilities, illustrating how Genesys' cutting-edge solutions can elevate Georgia's information technology mission to unprecedented heights. Our esteemed panel of experts delved into a range of topics, exploring how Genesys can empower the state to:
  • Enhance Citizen Engagement: Discovered how Genesys' omnichannel communication tools can revolutionize citizen engagement, making government services more accessible, personalized, and efficient than ever before. 
  • Streamline Government Operations: Explored how Genesys' AI-powered automation and intelligent routing capabilities can optimize internal processes, enabling public agencies to operate at peak efficiency and deliver results with remarkable speed.
  • Data-Driven Decision Making: Uncovered the potential of Genesys' advanced analytics and reporting features, empowering Georgia's decision-makers with real-time insights and data-driven strategies to foster informed agile governance.
  • Seamless Interagency Collaboration: Witnessed how Genesys' cloud-based architecture can facilitate seamless collaboration among various state agencies, fostering a unified ecosystem dedicated to the citizens' well-being.
 
TTEC Digital, Carahsoft, AWS, and Genesys had this webinar to give exclusive insights into how our collaboration aligns with the state's technology mission, steering it toward a future where innovation, accessibility, and excellence intersect.
 
Please don't hesitate to reach out with any questions.

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Resources

The Field Service Playbook for Public Sector
eBook

The Field Service Playbook for Public Sector

This eBook provides a comprehensive guide to modernizing field service in the public sector. Discover how to build a complete view of your operations, generate optimal schedules, deliver first-time fixes, intelligently manage work and assets, and foster trust and reliability. Learn how to leverage Salesforce Field Service to streamline processes, improve efficiency, and enhance citizen satisfaction.


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