Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

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Virtual Event

Citizen Experience Seminar


Event Date: August 11, 2020
Hosted By: Carahsoft
Our 10th Annual Citizen Experience Seminar brought together government practitioners and industry subject matter experts for a day of information sharing around government customer experience and citizen engagement initiatives and best practices.

Get inspired from government and industry speakers who are actively practicing and leading customer experience (CX), citizen engagement, and digital transformation initiatives across government agencies. Watch the video recordings and access resources from the event – fill out the short form below for unlimited, on-demand access to our thought-provoking and informative sessions:


Keynote - Delivering on 21st Century IDEA to Shape Customer Experience
  • Ammie Farraj Feijoo, 21st Century IDEA Implementation Lead, General Services Administration
  • Dan Williams, Product Lead, U.S. Web Design System, General Services Administration

Panel - Our Digital World and What that Means for the Citizen Experience
  • Michele Bartram, Customer Experience Officer, U.S. Census Bureau
  • Mike Rosa, Vice President, Public Sector Security, Salesforce
  • Habib Hourani, Federal Solutions Engineer and Team Lead, Okta
  • Bob Withers, Vice President, Public Sector, New Relic

Panel - The New Frontier: Personalizing Experiences
  • Amber Chaudhry, CX Lead, Business Technology Solutions, U.S. Small Business Administration
  • Franklyn Matthews, Director of Customer Experience Management for Enterprise Services, U.S. Department of Commerce
  • Nitin Badjatia, Senior Director, Product Strategy, ServiceNow
  • Bill Donellan, Vice President, Public Sector, Adobe

Panel - Effective Citizen Outreach: Communicating Through the Coronavirus Pandemic & Beyond
  • David Johnston, Government Social Media Manager & Director of Media
  • Margarita Devlin, MA, CRC, Principal Deputy Under Secretary for Benefits, Veterans Business Administration
  • Ben Cathers, Global Principal Solutions Consultant, Hootsuite
  • Angy Peterson, Vice President, Granicus Experience Group

Fill out the form below to view this archived event.


Resources


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