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If you lived through the AI (artificial intelligence) hype of the 1990s or earlier, you might be skeptical about seeing the term in such frequent use these days. AI can mean many different things, and always has. It has also changed names a few times, from IT Operations Analytics (ITOA) to Algorithmic IT Ops, AIOps, and Cognitive Operations. But over the past two years, with influential analyst firms like Gartner and Forrester getting on board with the term, AI is getting more respect, and it’s getting more practical.
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